No-Obligation
Quote
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1
TESTIMONIALS
June 16, 2020
“It was handled very efficiently. Email the next day confirmed payment!”
Kathleen H.
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2
TESTIMONIALS
June 16, 2020
“Anytime I contact the office I am treated professionally and feel like I am their most important client. Dusty has been my agent for close to 6 years.”
Todd H.
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3
TESTIMONIALS
June 16, 2020
“Our experience with Dusty Wallace Allstate Agency has always been good and fair!”
David T.
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4
TESTIMONIALS
June 5, 2020
“Absolutely great services!”
Daniel O.
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5
TESTIMONIALS
May 7, 2020
“Time was taken to review auto insurance costs to see if it could be reduced. Very appreciated. Felt I got the attention I asked for!”
Coeta and Richard R.
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6
TESTIMONIALS
May 5, 2020
“Excellent service again. Thank you very much!”
John C.
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7
TESTIMONIALS
May 5, 2020
“They were extremely helpful!”
Andrea T.
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8
TESTIMONIALS
April 29, 2020
“Everything I would have expected.”
Teresa S.
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9
TESTIMONIALS
April 14, 2020
“Their staff is so friendly and extremely helpful!”
Karen S.
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10
TESTIMONIALS
April 14, 2020
“My Agent and his office are experienced and knowledgeable professionals. I feel very confident that they have an understanding of my needs. Dusty Wallace's Allstate provides exceptional customer service.”
Donna G.
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11
TESTIMONIALS
April 14, 2020
“Good follow up. Polite and professional.”
Joe S.
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12
TESTIMONIALS
March 30, 2020
“Always super helpful and patient. I love this agency.”
Kirk R.
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13
TESTIMONIALS
March 30, 2020
“Handle my insurance quickly!”
Lori B.
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14
TESTIMONIALS
March 30, 2020
“The staff I talked with were helpful getting my claim turned in for us which was so helpful!”
Julia S.
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15
TESTIMONIALS
March 16, 2020
“Allison was cheerful and knowledgeable, showing great patience in my confusion.”
Brooks M.
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16
TESTIMONIALS
March 16, 2020
“Everyone is always very nice on the phone. They are always respectful and considerate. So far. I love the prices. We, seniors, need good prices. I appreciate my agent "taking care" of me by phone and listening to what I have to say. Thank you!”
Janice Jenkins
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17
TESTIMONIALS
March 16, 2020
“Excellent! Always very efficient, courteous and helpful.”
Denice K.
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18
TESTIMONIALS
March 16, 2020
“Agency provided professional services and affordable insurance prices. Very pleasant communication and rapid response. It's my first experience with Allstate Insurance and looking forward to a very long business relationship.”
Ricardo H.
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19
TESTIMONIALS
March 16, 2020
“Very easy and pain-free. Glad I did it.”
Virginia King
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20
TESTIMONIALS
March 16, 2020
“My experience is great.”
Grace B.
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21
TESTIMONIALS
March 16, 2020
“Great - good coverage at a good price. I like the Allstate site.”
David W.
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22
TESTIMONIALS
February 24, 2020
“No problems.”
David G.
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23
TESTIMONIALS
February 24, 2020
“Everyone in this office is very nice, polite, and always so very helpful! I appreciate this so much!”
Michael G.
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24
TESTIMONIALS
February 21, 2020
“Very good experience, my issue was handled professionally and efficiently.”
Keith F.
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25
TESTIMONIALS
February 17, 2020
“Great! I appreciate how helpful you were with going through coverage options. It helped me make a decision that works well for me.”
Erik L.
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26
TESTIMONIALS
February 17, 2020
“Awesome experience with Dusty Wallace Agency”
James M.
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27
TESTIMONIALS
February 6, 2020
“For the first time ever I really enjoyed talking insurance.”
Grace T.
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28
TESTIMONIALS
February 5, 2020
“Kathy is so personal and really listens and answers questions patiently - she is truly customer-focused!”
Jennifer W.
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29
TESTIMONIALS
February 5, 2020
“Very satisfied!!!”
Oleg C.
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30
TESTIMONIALS
February 5, 2020
“Staff is knowledgeable and easy to talk with!”
Robert S.
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31
TESTIMONIALS
January 29, 2020
“Always help me out when I call for insurance needs would highly recommend this agency.”
Thomas H
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32
TESTIMONIALS
January 29, 2020
“Ellen was fatastic great personality attention to detail and very prompt”
Kevin D.
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33
TESTIMONIALS
January 27, 2020
“Allison was very nice and very helpful, she answered all of my questions concerning by policies and even did some checking on my coverage on both my insurance policies, rental and auto ins.policies. She was very professional and patient and courteous at all times. I think she is a great asset to the Dusty Wallace office and Allstate Insurance company”
Patricia W.
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34
TESTIMONIALS
January 23, 2020
“John & Cathy were very helpful with as they assisted me with understanding my policy premium.”
Erik L.
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35
TESTIMONIALS
January 21, 2020
“So far it has been excellent.”
Barbara G.
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36
TESTIMONIALS
January 21, 2020
“Like I'm doing business with the right people”
Scott H.
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37
TESTIMONIALS
January 16, 2020
“Kathy Hamilton helped with my car insurance policy, reviewed it, answered all my questions. Kathy was very knowledgeable, kind and very helpful.”
Freida K.
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38
TESTIMONIALS
January 16, 2020
“Excellent service. Thank you. ”
John C.
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39
TESTIMONIALS
January 8, 2020
“Staff clarified questions I had o our new auto coverage.”
Steve M.
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40
TESTIMONIALS
January 8, 2020
“Always great customer service!”
Giddel A.
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41
TESTIMONIALS
January 8, 2020
“Your staff is what has truly set you apart from other insurance providers to me.”
Michael C.
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42
TESTIMONIALS
January 8, 2020
“Very helpful”
Edward W.
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43
TESTIMONIALS
January 8, 2020
“Always friendly and helpful. Professionals who take care of your questions promptly! ”
Robert L.
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44
TESTIMONIALS
December 20, 2019
“My experience is always wonderful & needs are met with proficiency. Thank you, Dusty Wallace!”
Jill K.
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45
TESTIMONIALS
December 11, 2019
“John Lewis made the transfer process easy for us and the Allstate rates are very competitive.”
John C.
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46
TESTIMONIALS
December 11, 2019
“Great company to work with – very nice office staff.”
Leo L.
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47
TESTIMONIALS
December 10, 2019
“Just last weekend I recommended him to my nephew.”
Jeannette M.
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48
TESTIMONIALS
December 2, 2019
“Helped me with all my questions and made me feel very comfortable with my decision. Thank you!”
Roxanna C.
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49
TESTIMONIALS
December 2, 2019
“Very helpful and efficient!! Thank you.”
Kalpana I.
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50
TESTIMONIALS
November 25, 2019
“Always a pleasure to call for any reason.”
Rhonda F.
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51
TESTIMONIALS
November 21, 2019
“Very good, as usual. Y'all are always helpful and nice to us.”
Jackie C.
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52
TESTIMONIALS
November 21, 2019
“We’ve had Allstate insurance and have used this agency for 20+ years. Great experience.”
Kathy M.
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53
TESTIMONIALS
November 21, 2019
“The people in the office have always been good to work with and quick to respond.”
Michael O.
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54
TESTIMONIALS
November 11, 2019
“The service was exceptional!!”
Gregory B.
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55
TESTIMONIALS
November 11, 2019
“Great crew, excellent service, keep up the great work!”
Robert L.
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56
TESTIMONIALS
November 11, 2019
“Very satisfied with the service and exceptional policy.”
Alan M.
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57
TESTIMONIALS
November 11, 2019
“Your team has always responded quickly with the information requested. We appreciate your efforts!”
Bergeson D.
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58
TESTIMONIALS
November 7, 2019
“I appreciated assistance with my homeowners' insurance.”
Bill V.
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59
TESTIMONIALS
November 7, 2019
“Ms. Ellen has been very helpful and knowledgeable answering all of my questions. She has been forthcoming and honest with me throughout the whole process. I appreciate her professionalism while not being overbearing or pushy.”
Devin S.
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60
TESTIMONIALS
October 23, 2019
“I’ve had to make changes to my policy lately and EVERYONE I have talked to at this office has been so kind and helpful. I was blown away with how simple they made removing and adding a new vehicle to my policy! Would recommend based on the excellent customer service!”
Emily D.
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61
TESTIMONIALS
October 16, 2019
“As always, professional and responsive. Thanks again for your assistance on our needs.”
Gary U.
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62
TESTIMONIALS
October 14, 2019
“Positive & professional”
Mark T.
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63
TESTIMONIALS
October 10, 2019
“Kathy Hamilton was extremely helpful. She answered all my questions and provided outstanding customer service. Thank you very much!”
Deborah C.
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64
TESTIMONIALS
October 10, 2019
“Good- handle everything in a timely manner.”
Lori B.
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65
TESTIMONIALS
October 10, 2019
“I have enjoyed doing business with Wallace Insurance Agency. Cathy and I have enjoyed taking care of my insurance.”
Arlene W.
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66
TESTIMONIALS
October 10, 2019
“At Kathy"s suggestion, I added water backup protection. Within a week of moving to my new home, I had my first ever water back up. She's a lifesaver!”
Nancy H.
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67
TESTIMONIALS
October 9, 2019
“I worked with Allison to reinstate my homeowner's insurance and add a rental property and auto policy to the mix. She handled everything and answered all of my questions. My experience working with her was exceptional”
Judy T.
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68
TESTIMONIALS
October 7, 2019
“Very good. Ellen was very helpful and informative.”
Patti S.
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69
TESTIMONIALS
October 3, 2019
“Everyone seems very caring; giving the best deals possible.”
Janice J.
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70
TESTIMONIALS
October 2, 2019
“Great customer service thanks.”
Hector L.
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71
TESTIMONIALS
October 1, 2019
“Excellent, professional, on time and friendly service. Thank you!”
Reggie M.
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72
TESTIMONIALS
October 1, 2019
“Always helpful”
Lisa L.
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73
TESTIMONIALS
September 26, 2019
“Dusty Wallace Insurance is a awesome insurance company I would recommend them to family and friends.”
Charlene G.
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74
TESTIMONIALS
September 26, 2019
“After such a disaster, my Dusty Wallace Insurance team put hope back into my situation”
Fanta M.
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75
TESTIMONIALS
September 16, 2019
“I called the agency to ask questions, and they followed my questions and completed work I asked.”
Woo Ho L.
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76
TESTIMONIALS
September 16, 2019
“Very helpful.”
Elsie B.
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77
TESTIMONIALS
September 16, 2019
“Follow up was great. Answered all my multiple questions. The experience was very pleasing and professional. Ellen is an outstanding professional.”
Fred A.
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78
TESTIMONIALS
September 5, 2019
“Claim took a bit longer than we had hoped but you guys were there every step of the way and saw to it that we were informed of everything along the way. We had a great outcome in the court room. Kyle was great, informative, knowledgeable, encouraging, and his experience was greatly appreciated.”
Pamela W.
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79
TESTIMONIALS
September 5, 2019
“Great experience and saved me money. Very professional approach and the whole office staff was helpful. There was some confusion on my part because I am old and out of date but everything was explained to my satisfaction.”
Edward W.
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80
TESTIMONIALS
August 29, 2019
“Good was very helpful.”
Andrea T.
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81
TESTIMONIALS
August 27, 2019
“Good was very helpful”
Andrea Thomas
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82
TESTIMONIALS
August 27, 2019
“Omg this has to be the best experience I have ever had with an agency Thank you so very much. Such kind and caring people”
Cynthia P.
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83
TESTIMONIALS
August 26, 2019
“Always great!”
Meghan H.
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84
TESTIMONIALS
August 26, 2019
“Very pleased.”
Carol V.
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85
TESTIMONIALS
August 22, 2019
“I am so happy to be a part of the Dusty Wallace Insurance Family. You are the BEST! God bless you and many THANKS”
Wilma Jean W.
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86
TESTIMONIALS
August 19, 2019
“Great service, great staff, a pleasure to work with thanks.”
Robert L.
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87
TESTIMONIALS
August 19, 2019
“I have received the absolute best service possible. Ellen is always so pleasant to talk to. I hate calling companies but when I call my calls are taken promptly and I feel as if I am a priority.”
Christolyn T.
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88
TESTIMONIALS
August 13, 2019
“Very good impression.”
Antonio B.
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89
TESTIMONIALS
August 13, 2019
“Really great agency. Since moving to Texas in 1996 I've been with 2 agencies prior to Dusty. Neither compares to this team.”
Jason N.
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90
TESTIMONIALS
August 13, 2019
“John Lewis was informative and helpful to me in moving from an insurance carrier I’ve had for more than ten years to AllState. I highly recommend him as an agent.”
Rich M.
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91
TESTIMONIALS
August 8, 2019
“I feel great about my experience with Dusty Wallace. Every time I request any insurance they're anxious to help me and don't waste any time completing my requests”
Jane S.
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92
TESTIMONIALS
August 7, 2019
“Ellen Kleibrink is amazing was very delightful and helpful. She made sure that I received all my policy needs.”
Kathye G.
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93
TESTIMONIALS
August 7, 2019
“Amount of payment is reasonable.”
Dong C.
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94
TESTIMONIALS
August 5, 2019
“Very good.”
Julia S.
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95
TESTIMONIALS
August 1, 2019
“friendly, timely, thorough, professional.”
Maxie S.
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96
TESTIMONIALS
August 1, 2019
“I would recommend Dusty Wallace Insurance for three reasons: (1) claim service, (2) Allison, who takes care of most of my needs, and (3) accessibility/convenience (the office is literally 1/2 block from my home. Seriously, I have found the rates to be attractive and Allison has taken very good care of me. Allstate claim service has also gone above and beyond for a recent home water leak claim. I am happy.”
Thomas C.
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97
TESTIMONIALS
August 1, 2019
“Awesome, always very responsive!”
Andy V.
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98
TESTIMONIALS
July 31, 2019
“Barbie was very helpful, efficient, and friendly. She's the exact reason I switched to Dusty Wallace.”
Lindsay S.
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99
TESTIMONIALS
July 31, 2019
“Excellent customer service!”
Laurie H.
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100
TESTIMONIALS
July 31, 2019
“The staff was efficient and helpful.”
Jennifer J.
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101
TESTIMONIALS
July 31, 2019
“Very good and not pushy.”
David W.
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102
TESTIMONIALS
July 24, 2019
“Very nice and professional!”
Hua D.
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103
TESTIMONIALS
July 24, 2019
“Completely happy with my experience. Jeremy was very helpful in addressing all of my concerns. I am looking forward to my association with Allstate”
Barbara G.
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104
TESTIMONIALS
July 23, 2019
“I have just started the process of possibly changing my house and car insurance to Dusty Wallace Insurance. So far I am pleased with what I have learned. Will make my decision in a few days.”
Barbara G.
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105
TESTIMONIALS
July 17, 2019
“Very professional”
Juan O.
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106
TESTIMONIALS
July 17, 2019
“It was a great to work with Allison. She was extremely helpful throughout the process.”
Anu R.
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107
TESTIMONIALS
July 16, 2019
“Very professional, very friendly. I would recommend Taylor to anyone who asks”
Christian G.
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108
TESTIMONIALS
July 12, 2019
“Barbie was excellent. Communicative and did a great job addressing my inquiries. Also promptly returned a call when asked. Thank you Barbie!”
Steven K.
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109
TESTIMONIALS
July 11, 2019
“Ellen was exception, punctual and helped with every step. She was very patient as the previous insurance company was terrible to work with. Thank you Ellen!”
Thomas S.
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110
TESTIMONIALS
July 11, 2019
“Barbie was very helpful and a pleasure to work with.”
Eric S.
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111
TESTIMONIALS
July 8, 2019
“Wonderful people who do what they can to make your claim experience as stress-free as possible”
Michael Cox
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112
TESTIMONIALS
July 8, 2019
“Forgot to pay the premium on an umbrella policy. Called and Sidney took care of it for me! Quick and easy. She also offered to set all my policies up for Easy Pay.”
Heike C.
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113
TESTIMONIALS
July 2, 2019
“Great customer relations and wonderful customer satisfaction”
Robert J.
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114
TESTIMONIALS
July 2, 2019
“I’m thankful for great service you provide. Great service experience”
Maker A.
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115
TESTIMONIALS
July 2, 2019
“It is always a pleasure dealing with any of the staff at Dusty Wallace. Sydney was amazing as usual on this call.”
Bobby H.
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116
TESTIMONIALS
July 2, 2019
“Transaction was handled perfect. Timely callback and modifying auto policy was smooth and painless.”
Paul B.
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117
TESTIMONIALS
July 2, 2019
“Always great talking with the folks in this office!”
Jeff D.
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118
TESTIMONIALS
July 2, 2019
“Taylor was terrific. Not pushy like many other companies I shopped. Answered all my questions and was very patient when I had to find documents etc. to answer her questions. I was not going to use Allstate due to a bad experience with another Allstate agent but she convinced me that I would have no such problems with this agency. I have been treated like an important client and that is what I expected.”
Robert L.
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119
TESTIMONIALS
June 25, 2019
“Love how I am treated when I call in and how I am taken care of for my insurance needs when it comes to your staff. ”
Bobby H.
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120
TESTIMONIALS
June 25, 2019
“ Great knowledgable people fabulous attitude! ”
Russell R.
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121
TESTIMONIALS
June 25, 2019
“ Always helpful and courteous. Best rates I’ve found. I occasionally shop but end up staying ”
Thomas D.
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122
TESTIMONIALS
June 25, 2019
“ I have been very pleased with Dusty Wallace. Thanks for all you do. ”
Jeanette M.
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123
TESTIMONIALS
June 25, 2019
“Great all questions always answered.”
Wilma H.
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124
TESTIMONIALS
June 25, 2019
“Good.”
Sandra I.
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125
TESTIMONIALS
June 25, 2019
“Great! everything was explained to me and Taylor was easy to work with. Thank you for saving me money!”
Alex S.
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126
TESTIMONIALS
June 18, 2019
“This office is great to work with. They always welcome in-person visits which is a nicer way to do business and helps go over different options”
David S.
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127
TESTIMONIALS
June 14, 2019
“Allison was really helpful. She is really a sweet person and had given the best customer service. So now wholeheartedly I can recommend my friends and colleagues to Allison. Thank you.”
Vamsikrishna G.
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128
TESTIMONIALS
June 13, 2019
“I have been with you guys for over a year this is the first time I’ve had to file a claim OMG I was amazed at the ease of filing. The only I had to do was answer my phone. Barbie took care of everything and what she told me would take 24-48 hours was completed within 12. Service King called then Claims then Enterprise. Thank y’all so much.”
Lenise H.
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129
TESTIMONIALS
June 13, 2019
“Sydney was extremely helpful.”
Hector E.
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130
TESTIMONIALS
June 12, 2019
“Friendly and helpful”
Ranee V.
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131
TESTIMONIALS
June 12, 2019
“Excellent experience from start to finish. Very friendly and welcoming.”
Timothy D.
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132
TESTIMONIALS
June 10, 2019
“Allison was very professional and most helpful with my car insurance issues. She assisted me in adjusting my auto policy to better reflect my current driving needs. Thank you Allison!”
Jim F.
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133
TESTIMONIALS
June 10, 2019
“I Love Dusty Wallace Insurance and my Rep. I only wish they would send me new insurance cards when the others are out. I am old and not really a computer person”
Larry R.
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134
TESTIMONIALS
June 10, 2019
“Taylor was extremely helpful with explains the policy to us we are first time home buyers this was all new and I’m very happy she took the time to explain everything.”
Kacie L.
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135
TESTIMONIALS
June 3, 2019
“The young lady who answered the phone was awesome Sydney she handled my questions and responded with well thought answers brilliant sales job thank you.”
Roland M.
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136
TESTIMONIALS
May 30, 2019
“Quick, very helpful”
Kathleen N.
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137
TESTIMONIALS
May 30, 2019
“Very attentive agency. Thanks for the good service”
Paul C.
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138
TESTIMONIALS
May 30, 2019
“Allison Rocks! My coverage was about to expire courtesy of a compromised and replaced credit card, and Allison's much appreciated proactive contact allowed me to fend off the unintended consequences. In the past I had used the annual policy route, but work variability directed me toward a month-to-month payment model. So, when the card was compromised and the account switched, I had totally forgotten the MtM model and only through Allison's reach out was disaster averted. On the care-and-handling side, Allison stayed with me and my problem until it was absolutely, positively resolved. And yes, it took more than just a few minutes to fix the issue, so tenacity is certainly a very valued trait with Mr. Wallace's Team. Many Thanks!”
Dennis P.
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139
TESTIMONIALS
May 30, 2019
“Always very friendly and helpful.”
Victoria P.
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140
TESTIMONIALS
May 15, 2019
“Great organization to work with… Very easy to work with the people and they solve my problems very quickly. Nice job”
Pete W.
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141
TESTIMONIALS
May 15, 2019
“Loved it!! Everyone that helped me made it so easy. . Thank Yall I'm so glad we switched ..Allison and Barbie thank you so much
You ladies Rock!!!!”Gracie G.
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142
TESTIMONIALS
May 14, 2019
“Ellen was very patient and helpful with trying to assist me with my insurance quote. I would highly recommend her to future clients!”
Jaime O.
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143
TESTIMONIALS
May 14, 2019
“Ellen was very helpful and has made changing insurance company's easy and painless.”
Amber S.
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144
TESTIMONIALS
May 14, 2019
“We are happy with the service and will recommend to friends and family.”
Antonio J.
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145
TESTIMONIALS
May 14, 2019
“Ellen provided excellent information and service start to finish!”
Mark I.
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146
TESTIMONIALS
May 14, 2019
“Good service”
Brian H.
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147
TESTIMONIALS
May 14, 2019
“Great organization to work with… Very easy to work with the people and they solve my problems very quickly. Nice job”
Pete W.
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148
TESTIMONIALS
May 14, 2019
“Getting Better. Allstate is expensive and you would expect the best from them”
Steven N.
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149
TESTIMONIALS
May 14, 2019
“I'm enjoying my experience with Allstate Insurance. The customer service and employees are very helpful”
Paul M.
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150
TESTIMONIALS
May 14, 2019
“Very professional & knowledge”
Dennis M.
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151
TESTIMONIALS
May 14, 2019
“I would say communications have gotten better than at the very beginning. It was nice meeting you personally, for the first time, since I joined Allstate”
Benny S.
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152
TESTIMONIALS
May 14, 2019
“No complaints”
Krishnan R.
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153
TESTIMONIALS
May 14, 2019
“Very comfortable, easy. No stress”
Margaret L.
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154
TESTIMONIALS
May 14, 2019
“Very well”
Yetta C.
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155
TESTIMONIALS
May 14, 2019
“It's always great”
Andrea R.
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156
TESTIMONIALS
May 14, 2019
“Great”
Alberto T.
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157
TESTIMONIALS
May 14, 2019
“I had a very good experience on the phone a few weeks ago. I had been experiencing some financial hardships, and the agency was very kind in allowing me to pay my insurance later than the due date.”
Andreanna T.
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158
TESTIMONIALS
May 14, 2019
“No claims, so limited contact, but the people in your office are great”
Christine R.
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159
TESTIMONIALS
May 14, 2019
“No complaints and all good. Appreciate the emails and update on my account. Of course not ever happy about increases but overall I am satisfied”
Eva R.
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160
TESTIMONIALS
May 14, 2019
“Great”
Norris A.
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161
TESTIMONIALS
May 14, 2019
“I usually don’t volunteer but if asked I would recommend contacting you”
Hugh B.
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162
TESTIMONIALS
May 14, 2019
“Dusty has been good about handling my Home and Auto insurance”
James H.
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163
TESTIMONIALS
May 14, 2019
“The staff were very helpful , knowledgeable and kind”
Freida K.
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164
TESTIMONIALS
May 14, 2019
“The people in the office on our last visit were a big help with our latest incident. With our history with Allstate since 1980, we have always had a lot of help when something happens. Thank u.”
Ray W.
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165
TESTIMONIALS
May 14, 2019
“Prior to moving my account to your office, I was ready to cut my relationship with Allstate. The team at your office exhibits the competency and professionalism which I had come to expect in my relationship with Allstate. I am please to tell you that they are the reason I have decided to continue my relationship with Allstate.”
Richard S.
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166
TESTIMONIALS
May 3, 2019
“These folks take care of their customers, even when after moving to another state, we weren’t their customer anymore! That’s first class service! The very patient young lady that we spoke to really helped us out and managed to find records that we were pretty convinced were unfindable! What a superstar! ”
DAVID D.
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167
TESTIMONIALS
May 3, 2019
“Ellens response, assistance, and persistence was exceptional and very helpful in making this important decision. Get should get an "11". ”
WILLAM
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168
TESTIMONIALS
May 3, 2019
“I appreciate the experience and service provided from having a continuing relationship with your agency. ”
LARRY P.
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169
TESTIMONIALS
May 3, 2019
“Every time I call, Allison has been extremely helpful and completely answered my question or gotten back to us either by phone or email when she has found out more. I feel like you have had our backs each time we’ve had an issue. We’ve been clients since 2014 and are very thankful we found you. ”
KEVIN O.
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170
TESTIMONIALS
May 3, 2019
“In general y'all are great. Your respond promptly to any calls I make to your office. I rarely make claims but had to last year for hail damage to our home and one of my vehicles. All claims were processed and all is good now. Where I'm getting concerned is the cost of your policies. I recently received a quote for equivalent converage from another company that is associated with my employer, Hewlett Packard Enterprise. Their quote is much lower for equivalent coverage, deductibles, etc. I will be contacting y'all to discuss this and see if you can match or beat their prices otherwise I may have to change insurance providers. I want to give y'all a chance first because we have been your customer for many years but with that I must ensure that I'm spending my money wisely. I'll try to call you soon. ”
FERNANDO F.
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171
TESTIMONIALS
May 3, 2019
“Your people are awesome! And, I mean it. You always show a willingness to work with us when we have issues. Regarding the accident that Donny was involved with earlier this month, thank you for being so quick to get things rolling for us. My Allstate contact, Paula Ritchey, has been good, too. ”
JACKIE C.
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172
TESTIMONIALS
May 3, 2019
“Very comfortable with my agent she is very easy going trying hard to get me the best deals .... I really appreciate her efforts and kindness... ”
SOUHEIL S.
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173
TESTIMONIALS
May 3, 2019
“I've been an insurance client for almost 30 years and had Allstate before and loved it (not sure why we ever changed) but you guys by far are the absolute BEST!!!! I am HUGE on customer service, probably because that's the service I also provide but I will never leave if I continue to receive this kind of service. I also sent my son, who also has is a client so keep up the GREAT work. Thanks for all you do Dusty Wallace and GANG! ”
RHONDA W.
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174
TESTIMONIALS
May 3, 2019
“Your agency has always been great. Very helpful, friendly, has great rates and provides help promptly when needed. ”
KAREN M.
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175
TESTIMONIALS
May 3, 2019
“I filled one out in July Derek Is great goes over & above to search things out Derek great Personality,Patience most of all he shows care in what concerns you If he is not sure of something he goes the extra mile to find out the answer for you . Hats off to you Derek Att Keep up the good work !! ”
RUTH W.
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176
TESTIMONIALS
May 3, 2019
“Ellen was very nice since the moment I walked in. She did an awesome job for me as she provided and selected the right information to insured my cars. Plus the cost of the insurance is lower now. ”
NORMA H.
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177
TESTIMONIALS
May 3, 2019
“I am happy with the suppprt and service I get from you. Always available and on the reach. Thx ”
FARZAD L.
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178
TESTIMONIALS
May 3, 2019
“Enjoy the convenience of ebill but would rather not get solicitation emails for additional life/med/etc coverage. ”
PATTI G.
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179
TESTIMONIALS
May 3, 2019
“I got help pronto to get auto insurance paid by check, our preferred way of paying premiums. Easy & pleasant. ”
COETA R.
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180
TESTIMONIALS
May 3, 2019
“Very polite ,professional and personal is always helpful. Thanks for the great service . ”
RICARDO O.
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181
TESTIMONIALS
May 3, 2019
“Allison went above and beyond what you would expect for an agent. She will always be my goto person to find additional insurance needs. She helped with two homes and our auto policy and was very patient with me. I love her service to my family. Thank you so much for saving us money on 3 policies. ”
ROSEMARY S.
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182
TESTIMONIALS
May 3, 2019
“It was awesome the lady ellen kirbrink she was so very awesome .. i was at work couldnt be on the phone ..Im not good at answering my phone anyway .. She delt with me and text me cause i couldnt be on the phone .. sometimes i didnt even respond till the next day ...as fustrated that im sure i made her she never showed it once ... she was very kind worked hard and she worked hard for me ... i really really apperciate that ... ”
BEVERLY M.
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183
TESTIMONIALS
May 3, 2019
“So Far So Good! Always in the market for better rates. ”
DAVID S.
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184
TESTIMONIALS
May 3, 2019
“Excellent ”
CHARLES W.
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185
TESTIMONIALS
May 3, 2019
“She did a great job help me to get insurance. Seems about to move. She did it really easy ”
JOSE G.
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186
TESTIMONIALS
May 3, 2019
“Your office was exemplary, as always, in taking care of everything. The repairs on the GMC Yukon look great. Thanks for being a great insurance provider. ”
MANSEL A.
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187
TESTIMONIALS
May 3, 2019
“It is a pleasant experience ”
CHANDRA G.
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188
TESTIMONIALS
May 3, 2019
“Excellent support and responsiveness. I’m very pleased. ”
MARIO D.
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189
TESTIMONIALS
May 3, 2019
“The people in the office on our last visit were a big help with our latest incident. With our history with Allstate since 1980, we have always had a lot of help when something happens. Thank u. ”
RAY W.
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190
TESTIMONIALS
May 3, 2019
“The staff were very helpful, knowledgeable and kind . ”
FREIDA K.
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191
TESTIMONIALS
May 3, 2019
“I found dealing with Allison a pleasure. She treated me with respect and was quick to help me with any difficulty. When I phoned the agency the woman who answered was polite and nice. (I almost said warm but then I realized that there are 42 degrees of warm.) ”
GLEN L.
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192
TESTIMONIALS
May 3, 2019
“Happy with the service ”
PAUL P.
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193
TESTIMONIALS
May 3, 2019
“It was great experience working with Ms. ALLISON from Dusty Wallace- All State agency. She was prompt in reverting back to emails and helping us in getting our insurance at the earliest possible. We immensely appreciate her efforts. ”
ANJAN R.
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194
TESTIMONIALS
May 3, 2019
“Overall good. Easy to use tools. Good level of communication and support ”
ROBERT Q.
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195
TESTIMONIALS
May 3, 2019
“Ellen was very patient and helpful with trying to assist me with my insurance quote. I would highly recommend her to future clients! ”
JAMIE O.
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196
TESTIMONIALS
May 3, 2019
“I am grateful to Allison and the rest of my Dusty Wallace team for always taking care of our insurance needs!! ”
PAIGE M.
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197
TESTIMONIALS
May 3, 2019
“Ellen was extremely helpful and made this process so easy for a first time insurance buyer like myself. Her kind personality was much appreciated. Thank you! ”
MIKAYLA F.
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198
TESTIMONIALS
May 3, 2019
“Very pleasant and personable. Could not be any easier for me. ”
RICHARD G.
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199
TESTIMONIALS
May 3, 2019
“My experience has been great. ”
ELIZABETH C.
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200
TESTIMONIALS
May 3, 2019
“Awsome ”
PRGGY O.
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201
TESTIMONIALS
May 3, 2019
“I am very appy with my agent, Allison Swinchatt. She was patient and thorough in her effort to enroll me in Allstate. Allison had ready answers to all my questions. ”
LILLIE B.
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202
TESTIMONIALS
May 3, 2019
“It was great and helpful ”
ANGELA H.
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203
TESTIMONIALS
May 3, 2019
“We are very happy with the serves that we get from you, Thank you. ”
JAMES S.
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204
TESTIMONIALS
May 3, 2019
“Was a very great and easy process of transition from old to this new insurance company. I hope you guys keep this up! ”
NAVEED I.
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205
TESTIMONIALS
May 3, 2019
“Very friendly and quick to help me ”
KATHEY B.
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206
TESTIMONIALS
May 3, 2019
“Great service ”
MARTIN R.
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207
TESTIMONIALS
July 30, 2018
“Appreciated the way your staff responded to my concerns after an exceptionally large towing bill, and then surprising me with full restitution vs what was originally expected. Appreciate their follow up.”
TED B.
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208
TESTIMONIALS
July 30, 2018
“Mr. Dusty Wallace, you all have been great! I'm happy being a client at your agency.”
SALLIE K.
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209
TESTIMONIALS
July 30, 2018
“Dusty and his team have been there for me any time I have needed them, whether it be generating a claim or just asking questions. Great service from an agent who really cares!”
ROCKY V.
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210
TESTIMONIALS
July 30, 2018
“I felt great. like I was talking to someone who knew me, who knew my needs and was ready to provide me with what I needed.”
TOM C.
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211
TESTIMONIALS
July 30, 2018
“Great service at a great price!”
PETER S.
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212
TESTIMONIALS
July 30, 2018
“Staff were friendly and helpful and prompt at following up with us. Got us the best rates we could find.”
CHRIS C.
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213
TESTIMONIALS
July 30, 2018
“I would highly recommend the agency to other people!”
LARRY P.
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214
TESTIMONIALS
July 30, 2018
“Very good, friendly helpful prompt service with very competitive prices”
DIANNA D.
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215
TESTIMONIALS
July 30, 2018
“Pricing is fantastic and the service to date has been even better!”
CHAD S.
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216
TESTIMONIALS
July 30, 2018
“Wonderful staff, pleasant atmosphere. Excellent resource for recommending contractors to address issues around the house that need attention. Thank you!!!”
MIKE A.
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217
TESTIMONIALS
July 30, 2018
“Wonderful. ..so easy and got it right!”
SUMMER F.
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218
TESTIMONIALS
July 30, 2018
“Agents are cordial, responsive, and knowledgeable.”
WILLIAM G.
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219
TESTIMONIALS
July 30, 2018
“Allison was great and helped me with all my needs!! She helped me every step of the way. I did turn on referrals and was to receive a gift card but haven't yet.”
CHRISTINE M.
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220
TESTIMONIALS
July 30, 2018
“I found them attentive and prompt to handle my questions, concerns, or changes to my insurance.”
LAUREN P.
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221
TESTIMONIALS
July 30, 2018
“I have already recommended a friend who is now a client of your agency. That in and of itself demonstrates my satisfaction with your agency.”
FAIVEL P.
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222
TESTIMONIALS
July 30, 2018
“Very professional and friendly staff. They are quick to assist when you have questions. Convenient location and office hours.”
DAVID W.
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223
TESTIMONIALS
July 30, 2018
“Always helpful, knowledgeable and honest”
DONNA L.
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224
TESTIMONIALS
July 30, 2018
“Have never had a problem with getting the things I needed..always top notch..job well done to all of your crew…thanks for the hard work..”
THOMAS H.
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225
TESTIMONIALS
July 30, 2018
“Dusty Wallace Insurance Agency has been breath of fresh air. I was with Nationwide for nearly 15 years and never really had much to compare them to till now. Your customer service is far superior than theirs both with your office and a company. Will definitely recommend you guys when the chance comes along.”
JAMES C.
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226
TESTIMONIALS
July 30, 2018
“You're always responsive, and I know I can trust you.”
ELAINE S.
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227
TESTIMONIALS
July 30, 2018
“You are always there and ready to help.”
BETTY S.
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228
TESTIMONIALS
July 30, 2018
“Efficient, friendly staff! Handles all request promptly and accurately!”
WILLIAM G.
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229
TESTIMONIALS
July 30, 2018
“I enjoy doing business with Dusty as they are very polite and very efficient.”
JANE S.
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230
TESTIMONIALS
February 9, 2018
“I worked with Peyton Oxford and made me feel extremely comfortable and confident about my problem (that was the other drivers fault). I was guided through the whole thing and she was there for me every step! Thank you so much for everything! :)”
ASHLEY B.
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231
TESTIMONIALS
February 9, 2018
“Appreciated the way your staff responded to my concerns after an exceptionally large towing bill, and then surprising me with full restitution vs what was originally expected. Appreciate their follow up.”
TED B.
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232
TESTIMONIALS
February 9, 2018
“I have had nothing but the best experience possible. I am SO happy that I changed and I have already told friends and family about my experience. Thank you! :)”
BRYAN S.
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233
TESTIMONIALS
February 9, 2018
“The agents at the Dusty Wallace office were genuinely friendly and welcoming upon arrival. After the introductions, we began to discuss Life Insurance options. Boy, is there a ton of things to consider. They made the insurance options as clear as possible to this layman. They allowed me to leave without pushing me too hard to make a decision right there. That was nice. The follow-up call was about a week later. Again, not pushing, just asking where I was with the decision. Good, kind people, treating you as you would want.”
CHRISTOPHER R.
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234
TESTIMONIALS
February 9, 2018
“Though I moved to Missouri a few years ago, I needed some help with proof of insurance from 2008, when I was still in Texas. Your office went out of their way to help me find the documentation we needed, your representative was professional, sympathetic to our situation, and very helpful! As always, excellent service from your agency.”
LINDA R.
234
We Rise above
the competition
see how we can help
keep your familY Protected
Sunrise over Rock State Park, TX
Come, meet our agents. See who's got the great state of Texas covered.
See What Our Clients
Had to Say About Us!
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1
Kathleen H.
June 16, 2020
“It was handled very efficiently. Email the next day confirmed payment!”
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2
Todd H.
June 16, 2020
“Anytime I contact the office I am treated professionally and feel like I am their most important client. Dusty has been my agent for close to 6 years.”
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3
David T.
June 16, 2020
“Our experience with Dusty Wallace Allstate Agency has always been good and fair!”
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4
Daniel O.
June 5, 2020
“Absolutely great services!”
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5
Coeta and Richard R.
May 7, 2020
“Time was taken to review auto insurance costs to see if it could be reduced. Very appreciated. Felt I got the attention I asked for!”
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6
John C.
May 5, 2020
“Excellent service again. Thank you very much!”
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7
Andrea T.
May 5, 2020
“They were extremely helpful!”
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8
Teresa S.
April 29, 2020
“Everything I would have expected.”
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9
Karen S.
April 14, 2020
“Their staff is so friendly and extremely helpful!”
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10
Donna G.
April 14, 2020
“My Agent and his office are experienced and knowledgeable professionals. I feel very confident that they have an understanding of my needs. Dusty Wallace's Allstate provides exceptional customer service.”
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11
Joe S.
April 14, 2020
“Good follow up. Polite and professional.”
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12
Kirk R.
March 30, 2020
“Always super helpful and patient. I love this agency.”
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13
Lori B.
March 30, 2020
“Handle my insurance quickly!”
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14
Julia S.
March 30, 2020
“The staff I talked with were helpful getting my claim turned in for us which was so helpful!”
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15
Brooks M.
March 16, 2020
“Allison was cheerful and knowledgeable, showing great patience in my confusion.”
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16
Janice Jenkins
March 16, 2020
“Everyone is always very nice on the phone. They are always respectful and considerate. So far. I love the prices. We, seniors, need good prices. I appreciate my agent "taking care" of me by phone and listening to what I have to say. Thank you!”
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17
Denice K.
March 16, 2020
“Excellent! Always very efficient, courteous and helpful.”
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18
Ricardo H.
March 16, 2020
“Agency provided professional services and affordable insurance prices. Very pleasant communication and rapid response. It's my first experience with Allstate Insurance and looking forward to a very long business relationship.”
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19
Virginia King
March 16, 2020
“Very easy and pain-free. Glad I did it.”
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20
Grace B.
March 16, 2020
“My experience is great.”
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21
David W.
March 16, 2020
“Great - good coverage at a good price. I like the Allstate site.”
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22
David G.
February 24, 2020
“No problems.”
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23
Michael G.
February 24, 2020
“Everyone in this office is very nice, polite, and always so very helpful! I appreciate this so much!”
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24
Keith F.
February 21, 2020
“Very good experience, my issue was handled professionally and efficiently.”
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25
Erik L.
February 17, 2020
“Great! I appreciate how helpful you were with going through coverage options. It helped me make a decision that works well for me.”
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26
James M.
February 17, 2020
“Awesome experience with Dusty Wallace Agency”
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27
Grace T.
February 6, 2020
“For the first time ever I really enjoyed talking insurance.”
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28
Jennifer W.
February 5, 2020
“Kathy is so personal and really listens and answers questions patiently - she is truly customer-focused!”
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29
Oleg C.
February 5, 2020
“Very satisfied!!!”
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30
Robert S.
February 5, 2020
“Staff is knowledgeable and easy to talk with!”
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31
Thomas H
January 29, 2020
“Always help me out when I call for insurance needs would highly recommend this agency.”
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32
Kevin D.
January 29, 2020
“Ellen was fatastic great personality attention to detail and very prompt”
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33
Patricia W.
January 27, 2020
“Allison was very nice and very helpful, she answered all of my questions concerning by policies and even did some checking on my coverage on both my insurance policies, rental and auto ins.policies. She was very professional and patient and courteous at all times. I think she is a great asset to the Dusty Wallace office and Allstate Insurance company”
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34
Erik L.
January 23, 2020
“John & Cathy were very helpful with as they assisted me with understanding my policy premium.”
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35
Barbara G.
January 21, 2020
“So far it has been excellent.”
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36
Scott H.
January 21, 2020
“Like I'm doing business with the right people”
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37
Freida K.
January 16, 2020
“Kathy Hamilton helped with my car insurance policy, reviewed it, answered all my questions. Kathy was very knowledgeable, kind and very helpful.”
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38
John C.
January 16, 2020
“Excellent service. Thank you. ”
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39
Steve M.
January 8, 2020
“Staff clarified questions I had o our new auto coverage.”
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40
Giddel A.
January 8, 2020
“Always great customer service!”
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41
Michael C.
January 8, 2020
“Your staff is what has truly set you apart from other insurance providers to me.”
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42
Edward W.
January 8, 2020
“Very helpful”
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43
Robert L.
January 8, 2020
“Always friendly and helpful. Professionals who take care of your questions promptly! ”
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44
Jill K.
December 20, 2019
“My experience is always wonderful & needs are met with proficiency. Thank you, Dusty Wallace!”
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45
John C.
December 11, 2019
“John Lewis made the transfer process easy for us and the Allstate rates are very competitive.”
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46
Leo L.
December 11, 2019
“Great company to work with – very nice office staff.”
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47
Jeannette M.
December 10, 2019
“Just last weekend I recommended him to my nephew.”
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48
Roxanna C.
December 2, 2019
“Helped me with all my questions and made me feel very comfortable with my decision. Thank you!”
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49
Kalpana I.
December 2, 2019
“Very helpful and efficient!! Thank you.”
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50
Rhonda F.
November 25, 2019
“Always a pleasure to call for any reason.”
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51
Jackie C.
November 21, 2019
“Very good, as usual. Y'all are always helpful and nice to us.”
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52
Kathy M.
November 21, 2019
“We’ve had Allstate insurance and have used this agency for 20+ years. Great experience.”
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53
Michael O.
November 21, 2019
“The people in the office have always been good to work with and quick to respond.”
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54
Gregory B.
November 11, 2019
“The service was exceptional!!”
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55
Robert L.
November 11, 2019
“Great crew, excellent service, keep up the great work!”
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56
Alan M.
November 11, 2019
“Very satisfied with the service and exceptional policy.”
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57
Bergeson D.
November 11, 2019
“Your team has always responded quickly with the information requested. We appreciate your efforts!”
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58
Bill V.
November 7, 2019
“I appreciated assistance with my homeowners' insurance.”
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59
Devin S.
November 7, 2019
“Ms. Ellen has been very helpful and knowledgeable answering all of my questions. She has been forthcoming and honest with me throughout the whole process. I appreciate her professionalism while not being overbearing or pushy.”
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60
Emily D.
October 23, 2019
“I’ve had to make changes to my policy lately and EVERYONE I have talked to at this office has been so kind and helpful. I was blown away with how simple they made removing and adding a new vehicle to my policy! Would recommend based on the excellent customer service!”
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61
Gary U.
October 16, 2019
“As always, professional and responsive. Thanks again for your assistance on our needs.”
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62
Mark T.
October 14, 2019
“Positive & professional”
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63
Deborah C.
October 10, 2019
“Kathy Hamilton was extremely helpful. She answered all my questions and provided outstanding customer service. Thank you very much!”
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64
Lori B.
October 10, 2019
“Good- handle everything in a timely manner.”
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65
Arlene W.
October 10, 2019
“I have enjoyed doing business with Wallace Insurance Agency. Cathy and I have enjoyed taking care of my insurance.”
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66
Nancy H.
October 10, 2019
“At Kathy"s suggestion, I added water backup protection. Within a week of moving to my new home, I had my first ever water back up. She's a lifesaver!”
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67
Judy T.
October 9, 2019
“I worked with Allison to reinstate my homeowner's insurance and add a rental property and auto policy to the mix. She handled everything and answered all of my questions. My experience working with her was exceptional”
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68
Patti S.
October 7, 2019
“Very good. Ellen was very helpful and informative.”
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69
Janice J.
October 3, 2019
“Everyone seems very caring; giving the best deals possible.”
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70
Hector L.
October 2, 2019
“Great customer service thanks.”
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71
Reggie M.
October 1, 2019
“Excellent, professional, on time and friendly service. Thank you!”
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72
Lisa L.
October 1, 2019
“Always helpful”
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73
Charlene G.
September 26, 2019
“Dusty Wallace Insurance is a awesome insurance company I would recommend them to family and friends.”
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74
Fanta M.
September 26, 2019
“After such a disaster, my Dusty Wallace Insurance team put hope back into my situation”
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75
Woo Ho L.
September 16, 2019
“I called the agency to ask questions, and they followed my questions and completed work I asked.”
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76
Elsie B.
September 16, 2019
“Very helpful.”
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77
Fred A.
September 16, 2019
“Follow up was great. Answered all my multiple questions. The experience was very pleasing and professional. Ellen is an outstanding professional.”
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78
Pamela W.
September 5, 2019
“Claim took a bit longer than we had hoped but you guys were there every step of the way and saw to it that we were informed of everything along the way. We had a great outcome in the court room. Kyle was great, informative, knowledgeable, encouraging, and his experience was greatly appreciated.”
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79
Edward W.
September 5, 2019
“Great experience and saved me money. Very professional approach and the whole office staff was helpful. There was some confusion on my part because I am old and out of date but everything was explained to my satisfaction.”
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80
Andrea T.
August 29, 2019
“Good was very helpful.”
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81
Andrea Thomas
August 27, 2019
“Good was very helpful”
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82
Cynthia P.
August 27, 2019
“Omg this has to be the best experience I have ever had with an agency Thank you so very much. Such kind and caring people”
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83
Meghan H.
August 26, 2019
“Always great!”
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84
Carol V.
August 26, 2019
“Very pleased.”
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85
Wilma Jean W.
August 22, 2019
“I am so happy to be a part of the Dusty Wallace Insurance Family. You are the BEST! God bless you and many THANKS”
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86
Robert L.
August 19, 2019
“Great service, great staff, a pleasure to work with thanks.”
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87
Christolyn T.
August 19, 2019
“I have received the absolute best service possible. Ellen is always so pleasant to talk to. I hate calling companies but when I call my calls are taken promptly and I feel as if I am a priority.”
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88
Antonio B.
August 13, 2019
“Very good impression.”
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89
Jason N.
August 13, 2019
“Really great agency. Since moving to Texas in 1996 I've been with 2 agencies prior to Dusty. Neither compares to this team.”
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90
Rich M.
August 13, 2019
“John Lewis was informative and helpful to me in moving from an insurance carrier I’ve had for more than ten years to AllState. I highly recommend him as an agent.”
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91
Jane S.
August 8, 2019
“I feel great about my experience with Dusty Wallace. Every time I request any insurance they're anxious to help me and don't waste any time completing my requests”
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92
Kathye G.
August 7, 2019
“Ellen Kleibrink is amazing was very delightful and helpful. She made sure that I received all my policy needs.”
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93
Dong C.
August 7, 2019
“Amount of payment is reasonable.”
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94
Julia S.
August 5, 2019
“Very good.”
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95
Maxie S.
August 1, 2019
“friendly, timely, thorough, professional.”
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96
Thomas C.
August 1, 2019
“I would recommend Dusty Wallace Insurance for three reasons: (1) claim service, (2) Allison, who takes care of most of my needs, and (3) accessibility/convenience (the office is literally 1/2 block from my home. Seriously, I have found the rates to be attractive and Allison has taken very good care of me. Allstate claim service has also gone above and beyond for a recent home water leak claim. I am happy.”
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97
Andy V.
August 1, 2019
“Awesome, always very responsive!”
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98
Lindsay S.
July 31, 2019
“Barbie was very helpful, efficient, and friendly. She's the exact reason I switched to Dusty Wallace.”
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99
Laurie H.
July 31, 2019
“Excellent customer service!”
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100
Jennifer J.
July 31, 2019
“The staff was efficient and helpful.”
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101
David W.
July 31, 2019
“Very good and not pushy.”
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102
Hua D.
July 24, 2019
“Very nice and professional!”
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103
Barbara G.
July 24, 2019
“Completely happy with my experience. Jeremy was very helpful in addressing all of my concerns. I am looking forward to my association with Allstate”
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104
Barbara G.
July 23, 2019
“I have just started the process of possibly changing my house and car insurance to Dusty Wallace Insurance. So far I am pleased with what I have learned. Will make my decision in a few days.”
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105
Juan O.
July 17, 2019
“Very professional”
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106
Anu R.
July 17, 2019
“It was a great to work with Allison. She was extremely helpful throughout the process.”
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107
Christian G.
July 16, 2019
“Very professional, very friendly. I would recommend Taylor to anyone who asks”
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108
Steven K.
July 12, 2019
“Barbie was excellent. Communicative and did a great job addressing my inquiries. Also promptly returned a call when asked. Thank you Barbie!”
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109
Thomas S.
July 11, 2019
“Ellen was exception, punctual and helped with every step. She was very patient as the previous insurance company was terrible to work with. Thank you Ellen!”
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110
Eric S.
July 11, 2019
“Barbie was very helpful and a pleasure to work with.”
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111
Michael Cox
July 8, 2019
“Wonderful people who do what they can to make your claim experience as stress-free as possible”
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Heike C.
July 8, 2019
“Forgot to pay the premium on an umbrella policy. Called and Sidney took care of it for me! Quick and easy. She also offered to set all my policies up for Easy Pay.”
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Robert J.
July 2, 2019
“Great customer relations and wonderful customer satisfaction”
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Maker A.
July 2, 2019
“I’m thankful for great service you provide. Great service experience”
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Bobby H.
July 2, 2019
“It is always a pleasure dealing with any of the staff at Dusty Wallace. Sydney was amazing as usual on this call.”
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Paul B.
July 2, 2019
“Transaction was handled perfect. Timely callback and modifying auto policy was smooth and painless.”
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Jeff D.
July 2, 2019
“Always great talking with the folks in this office!”
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Robert L.
July 2, 2019
“Taylor was terrific. Not pushy like many other companies I shopped. Answered all my questions and was very patient when I had to find documents etc. to answer her questions. I was not going to use Allstate due to a bad experience with another Allstate agent but she convinced me that I would have no such problems with this agency. I have been treated like an important client and that is what I expected.”
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Bobby H.
June 25, 2019
“Love how I am treated when I call in and how I am taken care of for my insurance needs when it comes to your staff. ”
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Russell R.
June 25, 2019
“ Great knowledgable people fabulous attitude! ”
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Thomas D.
June 25, 2019
“ Always helpful and courteous. Best rates I’ve found. I occasionally shop but end up staying ”
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Jeanette M.
June 25, 2019
“ I have been very pleased with Dusty Wallace. Thanks for all you do. ”
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Wilma H.
June 25, 2019
“Great all questions always answered.”
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Sandra I.
June 25, 2019
“Good.”
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Alex S.
June 25, 2019
“Great! everything was explained to me and Taylor was easy to work with. Thank you for saving me money!”
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David S.
June 18, 2019
“This office is great to work with. They always welcome in-person visits which is a nicer way to do business and helps go over different options”
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Vamsikrishna G.
June 14, 2019
“Allison was really helpful. She is really a sweet person and had given the best customer service. So now wholeheartedly I can recommend my friends and colleagues to Allison. Thank you.”
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Lenise H.
June 13, 2019
“I have been with you guys for over a year this is the first time I’ve had to file a claim OMG I was amazed at the ease of filing. The only I had to do was answer my phone. Barbie took care of everything and what she told me would take 24-48 hours was completed within 12. Service King called then Claims then Enterprise. Thank y’all so much.”
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Hector E.
June 13, 2019
“Sydney was extremely helpful.”
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Ranee V.
June 12, 2019
“Friendly and helpful”
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Timothy D.
June 12, 2019
“Excellent experience from start to finish. Very friendly and welcoming.”
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Jim F.
June 10, 2019
“Allison was very professional and most helpful with my car insurance issues. She assisted me in adjusting my auto policy to better reflect my current driving needs. Thank you Allison!”
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Larry R.
June 10, 2019
“I Love Dusty Wallace Insurance and my Rep. I only wish they would send me new insurance cards when the others are out. I am old and not really a computer person”
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Kacie L.
June 10, 2019
“Taylor was extremely helpful with explains the policy to us we are first time home buyers this was all new and I’m very happy she took the time to explain everything.”
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Roland M.
June 3, 2019
“The young lady who answered the phone was awesome Sydney she handled my questions and responded with well thought answers brilliant sales job thank you.”
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Kathleen N.
May 30, 2019
“Quick, very helpful”
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Paul C.
May 30, 2019
“Very attentive agency. Thanks for the good service”
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Dennis P.
May 30, 2019
“Allison Rocks! My coverage was about to expire courtesy of a compromised and replaced credit card, and Allison's much appreciated proactive contact allowed me to fend off the unintended consequences. In the past I had used the annual policy route, but work variability directed me toward a month-to-month payment model. So, when the card was compromised and the account switched, I had totally forgotten the MtM model and only through Allison's reach out was disaster averted. On the care-and-handling side, Allison stayed with me and my problem until it was absolutely, positively resolved. And yes, it took more than just a few minutes to fix the issue, so tenacity is certainly a very valued trait with Mr. Wallace's Team. Many Thanks!”
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Victoria P.
May 30, 2019
“Always very friendly and helpful.”
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Pete W.
May 15, 2019
“Great organization to work with… Very easy to work with the people and they solve my problems very quickly. Nice job”
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Gracie G.
May 15, 2019
“Loved it!! Everyone that helped me made it so easy. . Thank Yall I'm so glad we switched ..Allison and Barbie thank you so much
You ladies Rock!!!!” -
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Jaime O.
May 14, 2019
“Ellen was very patient and helpful with trying to assist me with my insurance quote. I would highly recommend her to future clients!”
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Amber S.
May 14, 2019
“Ellen was very helpful and has made changing insurance company's easy and painless.”
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Antonio J.
May 14, 2019
“We are happy with the service and will recommend to friends and family.”
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Mark I.
May 14, 2019
“Ellen provided excellent information and service start to finish!”
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Brian H.
May 14, 2019
“Good service”
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Pete W.
May 14, 2019
“Great organization to work with… Very easy to work with the people and they solve my problems very quickly. Nice job”
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Steven N.
May 14, 2019
“Getting Better. Allstate is expensive and you would expect the best from them”
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Paul M.
May 14, 2019
“I'm enjoying my experience with Allstate Insurance. The customer service and employees are very helpful”
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Dennis M.
May 14, 2019
“Very professional & knowledge”
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Benny S.
May 14, 2019
“I would say communications have gotten better than at the very beginning. It was nice meeting you personally, for the first time, since I joined Allstate”
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Krishnan R.
May 14, 2019
“No complaints”
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Margaret L.
May 14, 2019
“Very comfortable, easy. No stress”
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Yetta C.
May 14, 2019
“Very well”
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Andrea R.
May 14, 2019
“It's always great”
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Alberto T.
May 14, 2019
“Great”
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Andreanna T.
May 14, 2019
“I had a very good experience on the phone a few weeks ago. I had been experiencing some financial hardships, and the agency was very kind in allowing me to pay my insurance later than the due date.”
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Christine R.
May 14, 2019
“No claims, so limited contact, but the people in your office are great”
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Eva R.
May 14, 2019
“No complaints and all good. Appreciate the emails and update on my account. Of course not ever happy about increases but overall I am satisfied”
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Norris A.
May 14, 2019
“Great”
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Hugh B.
May 14, 2019
“I usually don’t volunteer but if asked I would recommend contacting you”
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James H.
May 14, 2019
“Dusty has been good about handling my Home and Auto insurance”
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Freida K.
May 14, 2019
“The staff were very helpful , knowledgeable and kind”
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Ray W.
May 14, 2019
“The people in the office on our last visit were a big help with our latest incident. With our history with Allstate since 1980, we have always had a lot of help when something happens. Thank u.”
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Richard S.
May 14, 2019
“Prior to moving my account to your office, I was ready to cut my relationship with Allstate. The team at your office exhibits the competency and professionalism which I had come to expect in my relationship with Allstate. I am please to tell you that they are the reason I have decided to continue my relationship with Allstate.”
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DAVID D.
May 3, 2019
“These folks take care of their customers, even when after moving to another state, we weren’t their customer anymore! That’s first class service! The very patient young lady that we spoke to really helped us out and managed to find records that we were pretty convinced were unfindable! What a superstar! ”
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WILLAM
May 3, 2019
“Ellens response, assistance, and persistence was exceptional and very helpful in making this important decision. Get should get an "11". ”
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LARRY P.
May 3, 2019
“I appreciate the experience and service provided from having a continuing relationship with your agency. ”
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KEVIN O.
May 3, 2019
“Every time I call, Allison has been extremely helpful and completely answered my question or gotten back to us either by phone or email when she has found out more. I feel like you have had our backs each time we’ve had an issue. We’ve been clients since 2014 and are very thankful we found you. ”
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FERNANDO F.
May 3, 2019
“In general y'all are great. Your respond promptly to any calls I make to your office. I rarely make claims but had to last year for hail damage to our home and one of my vehicles. All claims were processed and all is good now. Where I'm getting concerned is the cost of your policies. I recently received a quote for equivalent converage from another company that is associated with my employer, Hewlett Packard Enterprise. Their quote is much lower for equivalent coverage, deductibles, etc. I will be contacting y'all to discuss this and see if you can match or beat their prices otherwise I may have to change insurance providers. I want to give y'all a chance first because we have been your customer for many years but with that I must ensure that I'm spending my money wisely. I'll try to call you soon. ”
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JACKIE C.
May 3, 2019
“Your people are awesome! And, I mean it. You always show a willingness to work with us when we have issues. Regarding the accident that Donny was involved with earlier this month, thank you for being so quick to get things rolling for us. My Allstate contact, Paula Ritchey, has been good, too. ”
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SOUHEIL S.
May 3, 2019
“Very comfortable with my agent she is very easy going trying hard to get me the best deals .... I really appreciate her efforts and kindness... ”
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RHONDA W.
May 3, 2019
“I've been an insurance client for almost 30 years and had Allstate before and loved it (not sure why we ever changed) but you guys by far are the absolute BEST!!!! I am HUGE on customer service, probably because that's the service I also provide but I will never leave if I continue to receive this kind of service. I also sent my son, who also has is a client so keep up the GREAT work. Thanks for all you do Dusty Wallace and GANG! ”
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KAREN M.
May 3, 2019
“Your agency has always been great. Very helpful, friendly, has great rates and provides help promptly when needed. ”
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RUTH W.
May 3, 2019
“I filled one out in July Derek Is great goes over & above to search things out Derek great Personality,Patience most of all he shows care in what concerns you If he is not sure of something he goes the extra mile to find out the answer for you . Hats off to you Derek Att Keep up the good work !! ”
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NORMA H.
May 3, 2019
“Ellen was very nice since the moment I walked in. She did an awesome job for me as she provided and selected the right information to insured my cars. Plus the cost of the insurance is lower now. ”
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FARZAD L.
May 3, 2019
“I am happy with the suppprt and service I get from you. Always available and on the reach. Thx ”
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PATTI G.
May 3, 2019
“Enjoy the convenience of ebill but would rather not get solicitation emails for additional life/med/etc coverage. ”
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COETA R.
May 3, 2019
“I got help pronto to get auto insurance paid by check, our preferred way of paying premiums. Easy & pleasant. ”
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RICARDO O.
May 3, 2019
“Very polite ,professional and personal is always helpful. Thanks for the great service . ”
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ROSEMARY S.
May 3, 2019
“Allison went above and beyond what you would expect for an agent. She will always be my goto person to find additional insurance needs. She helped with two homes and our auto policy and was very patient with me. I love her service to my family. Thank you so much for saving us money on 3 policies. ”
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BEVERLY M.
May 3, 2019
“It was awesome the lady ellen kirbrink she was so very awesome .. i was at work couldnt be on the phone ..Im not good at answering my phone anyway .. She delt with me and text me cause i couldnt be on the phone .. sometimes i didnt even respond till the next day ...as fustrated that im sure i made her she never showed it once ... she was very kind worked hard and she worked hard for me ... i really really apperciate that ... ”
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DAVID S.
May 3, 2019
“So Far So Good! Always in the market for better rates. ”
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CHARLES W.
May 3, 2019
“Excellent ”
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JOSE G.
May 3, 2019
“She did a great job help me to get insurance. Seems about to move. She did it really easy ”
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MANSEL A.
May 3, 2019
“Your office was exemplary, as always, in taking care of everything. The repairs on the GMC Yukon look great. Thanks for being a great insurance provider. ”
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CHANDRA G.
May 3, 2019
“It is a pleasant experience ”
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MARIO D.
May 3, 2019
“Excellent support and responsiveness. I’m very pleased. ”
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RAY W.
May 3, 2019
“The people in the office on our last visit were a big help with our latest incident. With our history with Allstate since 1980, we have always had a lot of help when something happens. Thank u. ”
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FREIDA K.
May 3, 2019
“The staff were very helpful, knowledgeable and kind . ”
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GLEN L.
May 3, 2019
“I found dealing with Allison a pleasure. She treated me with respect and was quick to help me with any difficulty. When I phoned the agency the woman who answered was polite and nice. (I almost said warm but then I realized that there are 42 degrees of warm.) ”
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PAUL P.
May 3, 2019
“Happy with the service ”
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ANJAN R.
May 3, 2019
“It was great experience working with Ms. ALLISON from Dusty Wallace- All State agency. She was prompt in reverting back to emails and helping us in getting our insurance at the earliest possible. We immensely appreciate her efforts. ”
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ROBERT Q.
May 3, 2019
“Overall good. Easy to use tools. Good level of communication and support ”
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JAMIE O.
May 3, 2019
“Ellen was very patient and helpful with trying to assist me with my insurance quote. I would highly recommend her to future clients! ”
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196
PAIGE M.
May 3, 2019
“I am grateful to Allison and the rest of my Dusty Wallace team for always taking care of our insurance needs!! ”
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MIKAYLA F.
May 3, 2019
“Ellen was extremely helpful and made this process so easy for a first time insurance buyer like myself. Her kind personality was much appreciated. Thank you! ”
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RICHARD G.
May 3, 2019
“Very pleasant and personable. Could not be any easier for me. ”
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ELIZABETH C.
May 3, 2019
“My experience has been great. ”
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PRGGY O.
May 3, 2019
“Awsome ”
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LILLIE B.
May 3, 2019
“I am very appy with my agent, Allison Swinchatt. She was patient and thorough in her effort to enroll me in Allstate. Allison had ready answers to all my questions. ”
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ANGELA H.
May 3, 2019
“It was great and helpful ”
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JAMES S.
May 3, 2019
“We are very happy with the serves that we get from you, Thank you. ”
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NAVEED I.
May 3, 2019
“Was a very great and easy process of transition from old to this new insurance company. I hope you guys keep this up! ”
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KATHEY B.
May 3, 2019
“Very friendly and quick to help me ”
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MARTIN R.
May 3, 2019
“Great service ”
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TED B.
July 30, 2018
“Appreciated the way your staff responded to my concerns after an exceptionally large towing bill, and then surprising me with full restitution vs what was originally expected. Appreciate their follow up.”
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SALLIE K.
July 30, 2018
“Mr. Dusty Wallace, you all have been great! I'm happy being a client at your agency.”
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ROCKY V.
July 30, 2018
“Dusty and his team have been there for me any time I have needed them, whether it be generating a claim or just asking questions. Great service from an agent who really cares!”
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TOM C.
July 30, 2018
“I felt great. like I was talking to someone who knew me, who knew my needs and was ready to provide me with what I needed.”
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PETER S.
July 30, 2018
“Great service at a great price!”
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CHRIS C.
July 30, 2018
“Staff were friendly and helpful and prompt at following up with us. Got us the best rates we could find.”
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LARRY P.
July 30, 2018
“I would highly recommend the agency to other people!”
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DIANNA D.
July 30, 2018
“Very good, friendly helpful prompt service with very competitive prices”
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CHAD S.
July 30, 2018
“Pricing is fantastic and the service to date has been even better!”
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MIKE A.
July 30, 2018
“Wonderful staff, pleasant atmosphere. Excellent resource for recommending contractors to address issues around the house that need attention. Thank you!!!”
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SUMMER F.
July 30, 2018
“Wonderful. ..so easy and got it right!”
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WILLIAM G.
July 30, 2018
“Agents are cordial, responsive, and knowledgeable.”
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CHRISTINE M.
July 30, 2018
“Allison was great and helped me with all my needs!! She helped me every step of the way. I did turn on referrals and was to receive a gift card but haven't yet.”
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LAUREN P.
July 30, 2018
“I found them attentive and prompt to handle my questions, concerns, or changes to my insurance.”
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FAIVEL P.
July 30, 2018
“I have already recommended a friend who is now a client of your agency. That in and of itself demonstrates my satisfaction with your agency.”
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DAVID W.
July 30, 2018
“Very professional and friendly staff. They are quick to assist when you have questions. Convenient location and office hours.”
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DONNA L.
July 30, 2018
“Always helpful, knowledgeable and honest”
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THOMAS H.
July 30, 2018
“Have never had a problem with getting the things I needed..always top notch..job well done to all of your crew…thanks for the hard work..”
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JAMES C.
July 30, 2018
“Dusty Wallace Insurance Agency has been breath of fresh air. I was with Nationwide for nearly 15 years and never really had much to compare them to till now. Your customer service is far superior than theirs both with your office and a company. Will definitely recommend you guys when the chance comes along.”
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ELAINE S.
July 30, 2018
“You're always responsive, and I know I can trust you.”
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BETTY S.
July 30, 2018
“You are always there and ready to help.”
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WILLIAM G.
July 30, 2018
“Efficient, friendly staff! Handles all request promptly and accurately!”
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JANE S.
July 30, 2018
“I enjoy doing business with Dusty as they are very polite and very efficient.”
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ASHLEY B.
February 9, 2018
“I worked with Peyton Oxford and made me feel extremely comfortable and confident about my problem (that was the other drivers fault). I was guided through the whole thing and she was there for me every step! Thank you so much for everything! :)”
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TED B.
February 9, 2018
“Appreciated the way your staff responded to my concerns after an exceptionally large towing bill, and then surprising me with full restitution vs what was originally expected. Appreciate their follow up.”
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BRYAN S.
February 9, 2018
“I have had nothing but the best experience possible. I am SO happy that I changed and I have already told friends and family about my experience. Thank you! :)”
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CHRISTOPHER R.
February 9, 2018
“The agents at the Dusty Wallace office were genuinely friendly and welcoming upon arrival. After the introductions, we began to discuss Life Insurance options. Boy, is there a ton of things to consider. They made the insurance options as clear as possible to this layman. They allowed me to leave without pushing me too hard to make a decision right there. That was nice. The follow-up call was about a week later. Again, not pushing, just asking where I was with the decision. Good, kind people, treating you as you would want.”
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LINDA R.
February 9, 2018
“Though I moved to Missouri a few years ago, I needed some help with proof of insurance from 2008, when I was still in Texas. Your office went out of their way to help me find the documentation we needed, your representative was professional, sympathetic to our situation, and very helpful! As always, excellent service from your agency.”
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TOGETHER
HELPING
OTHERS
Join Our Community of Change!
Here at Dusty Wallace Insurance, we are proud to be a Regional Representative of the #AgentsofChange group here in Flower Mound. During our campaigns, we have been working to support a series of local initiatives and outreach programs intended to provide support to families struggling with serious medical conditions. More than 120,000 new cases of […]
