No-Obligation
Quote
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1
TESTIMONIALS
January 17, 2022
“Great.”
Jerald E.
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2
TESTIMONIALS
January 17, 2022
“The responses to my inquiries are timely and they have been helpful on any claims that I have filed.”
Brandon R.
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3
TESTIMONIALS
January 17, 2022
“I’m very happy with your service.”
Mirian R.
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4
TESTIMONIALS
January 17, 2022
“An excellent source of help for an old man with limited tech response skills, but I got it done with her? Thank you so much for your patience. Have Mr. Wallace give you all kinds of raises and maybe a trip to St. Martin's... ”
William W.
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5
TESTIMONIALS
January 13, 2022
“Well explained.”
Sandra M.
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6
TESTIMONIALS
January 13, 2022
“Very helpful and knowledgeable! Thank you.”
Gary T.
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7
TESTIMONIALS
January 7, 2022
“It has always been a great experience!”
Alyson H.
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8
TESTIMONIALS
January 7, 2022
“Very friendly staff and attention to my needs.”
David C.
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9
TESTIMONIALS
January 7, 2022
“Stacy has been professional and knowledgeable throughout this whole process. She has been kind and helpful every step of the way. Thank you.”
Melissa G.
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10
TESTIMONIALS
January 7, 2022
“Kathy Hamilton is THE BEST!! I'd adopt her if I wasn't so old!!😂”
Denise O.
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11
TESTIMONIALS
January 5, 2022
“As a recent widow, I've had several questions regarding my insurance policies. I've always gotten quick responses to my questions. I do like to call and talk to a real person as opposed to a computer, so this office has always been there for me. I have my home and auto insurance with Dusty Wallace.”
John C.
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12
TESTIMONIALS
January 3, 2022
“Great help navigating the world of driving at 74!”
William W.
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13
TESTIMONIALS
December 27, 2021
“Good experience changing over to a milewise auto policy.”
Jason M.
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14
TESTIMONIALS
December 21, 2021
“You all are always immediately ready for answers, friendly…a joy to talk to!”
Jill K.
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15
TESTIMONIALS
December 17, 2021
“I've been with you for a few years now and I have recommended you to at least two other people who now have their policies with you. Recently I've had a lot of activity putting cars on and taking them off my account as well as adding special provisions and it has been very easy. Stacy has been helping me and she's been doing a wonderful job. She's answering all my questions even when I felt like I was dragging out the phone call. Terrific personality and customer service.”
Steven B.
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16
TESTIMONIALS
December 16, 2021
“Called Dusty Wallace to get my claims experience letter for the Auto policies I have with them. Stacey was very helpful in getting them to me in a timely fashion. Their help was highly appreciated”
Anjan R.
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17
TESTIMONIALS
November 18, 2021
“Tiffany is always helpful and all so very pleasant with my difficult requests. I am thankful!”
Jan M.
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18
TESTIMONIALS
October 22, 2021
“Thank you.”
Esperanza R.
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19
TESTIMONIALS
October 13, 2021
“Your staff is awesome. They helped me with my Home Insurance Policy and worked hard to make it happen. Great folks! Thank you!”
Abel S.
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20
TESTIMONIALS
October 13, 2021
“I feel like I am treated like family and my accounts are managed in an excellent manner.”
Siddharth C.
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21
TESTIMONIALS
August 30, 2021
“Very Satisfied!”
James S.
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22
TESTIMONIALS
August 30, 2021
“Agent is new to the office so needed to research every question, but did so quickly and professionally.”
Lawrence R.
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23
TESTIMONIALS
August 30, 2021
“Great service, great people!”
Rick P.
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24
TESTIMONIALS
March 9, 2021
“Quick informative and professional”
Philip G.
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25
TESTIMONIALS
March 9, 2021
“Very Helpful! Would recommend it to Family and Friends.”
Arnold Judkins
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26
TESTIMONIALS
March 9, 2021
“Always friendly, knowledgeable staff and questions/needs addressed quickly!”
Steve M.
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27
TESTIMONIALS
February 23, 2021
“Excellent communication and quick responses. Everything you need in an agent!”
Austin P.
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28
TESTIMONIALS
December 24, 2020
“very pleasant experience.”
Alan L.
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29
TESTIMONIALS
December 18, 2020
“Pleasant experience always. Spoken with several people, each always competent and professional.”
Amy K.
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30
TESTIMONIALS
December 18, 2020
“Ellen is great, and very informative about your services. Nothing better than saving money.”
Kevin S
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31
TESTIMONIALS
December 18, 2020
“Recently sold my home and the home inspector did not pass the roof for hail damage. First Allstate inspection (Virtually). Two professional roofers agreed with the home inspector, Allstate did not. After Cathy expedited my call and got my claim reopened, we were able to get an Allstate employee to inspect the roof, not virtually. After a discussion with my roofer, they agreed to replace the roof. Cathy and Tiffany were excellent with their customer service and willingness to help. That is why I sent them cookies in appreciation!!! If it were not for these two ladies I would have lost all confidence in Allstate after being a 29-year customer.”
David W.
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32
TESTIMONIALS
December 18, 2020
“Thanks for always being very helpful!”
Maan B.
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33
TESTIMONIALS
December 18, 2020
“I was very impressed with Ellen. I've gotten quotes several times and it wasn't the right time. But after getting fed up with Travelers, she gave me a quote for auto and home that was affordable. So I moved my policies. She's always responsive and answers all my questions.”
Valerine Conerly
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34
TESTIMONIALS
December 18, 2020
“5/5 service!!”
Timothy C.
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35
TESTIMONIALS
November 3, 2020
“The folks at this insurance office always make you feel welcome and are happy to help with any issue. They are very courteous and professional.”
Ron D.
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36
TESTIMONIALS
October 20, 2020
“Called the office twice and both times Tiffany was very helpful. First, call she instructed me to call a roofer before I opened a claim. The second call was to advise her that the roofer said the roof had hail damage and was in need of repair. Tiffany entered my claim while I was on the phone. Very easy process. Waiting for the claims office to call me to schedule an inspector.”
David W.
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37
TESTIMONIALS
October 20, 2020
“Allison Swinchatt is always helpful and pleasant to talk to as well as the whole agency”
Dan D.
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38
TESTIMONIALS
October 20, 2020
“Very helpful!”
Erika A
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39
TESTIMONIALS
October 20, 2020
“It was so easy to discuss my need, I appreciated the friendly and great service! Excellent Customer focused service!”
Michael S.
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40
TESTIMONIALS
October 13, 2020
“My experiences with Dusty Wallace Insurance are consistently professional and helpful. Allison and the rest of the staff care about giving me the best service!”
Eileen S.
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41
TESTIMONIALS
October 7, 2020
“Positive experience in every way. Took all the time needed to respond to my questions. Very professional, knowledgeable an thorough”
Robert T.
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42
TESTIMONIALS
September 29, 2020
“Allstate stepped up and provided a very strong level of coverage for some wind damage to our roof this summer.”
Thomas C.
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43
TESTIMONIALS
September 29, 2020
“Tiffany is great. Very efficient and friendly!”
Mary H.
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44
TESTIMONIALS
September 29, 2020
“Thanks for all the help that was given to me for our insurance questions and needs.”
Mary G.
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45
TESTIMONIALS
September 29, 2020
“So far so good. Dusty Wallace's team has alway been great to work with & set the standards of customer service high. I really do feel like I'm in good hands. Very professional and polite. Exactly what I look for when dealing with my insurance needs.”
Donna G.
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46
TESTIMONIALS
September 29, 2020
“Always helpful”
Cheryl H.
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47
TESTIMONIALS
September 17, 2020
“Great, friendly support!”
Brooks M.
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48
TESTIMONIALS
September 16, 2020
“Very informative! Very much appreciate these services.”
Hope H.
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49
TESTIMONIALS
September 16, 2020
“I feel very good, every time I call, I get good and quick answers to everything. Thank you”
Marion T.
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50
TESTIMONIALS
September 14, 2020
“Ellen was very helpful!”
Anna M.
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51
TESTIMONIALS
September 8, 2020
“Your agency is always responsive, competitive, and great to deal with!”
Christopher J.
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52
TESTIMONIALS
September 4, 2020
“Ellen has been great and very responsive in this process!”
Taneisha M.
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53
TESTIMONIALS
September 3, 2020
“I was very happy with the attention and service I received.”
Sheana C.
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54
TESTIMONIALS
August 26, 2020
“They are always helpful and ready to up with our needs!”
Armendia C.
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55
TESTIMONIALS
August 17, 2020
“I am very happy at the services that are provided at Dusty Wallace Allstate Insurance. They are very helpful and friendly to their customers. I would recommend them to my friend and family.”
Stephen L.
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56
TESTIMONIALS
August 14, 2020
“The Dusty Wallace Agency is always very responsive to my calls for information and I always get the answers that I need.”
Oscar J.
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57
TESTIMONIALS
August 14, 2020
“Helped me and my brother out. Thank you so much for letting me know all my options and taking the time to explain benefits and coverage with me!”
Mark S.
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58
TESTIMONIALS
July 27, 2020
“Kathy Hamilton is awesome! She is very thorough and makes sure we are on track.”
Mary L.
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59
TESTIMONIALS
July 27, 2020
“Very happy to have switched to Allstate. Thanks for all you do for your customers.”
Esther N.
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60
TESTIMONIALS
July 27, 2020
“I am very please with your staff and the care they demonstrated during my need for a new roof. Everything was worked in a timely matter. Thank you so much and may God bless the Allstate crew.”
Elizabeth F.
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61
TESTIMONIALS
July 27, 2020
“Very helpful!!”
Minesh P.
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62
TESTIMONIALS
June 16, 2020
“It was handled very efficiently. Email the next day confirmed payment!”
Kathleen H.
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63
TESTIMONIALS
June 16, 2020
“Anytime I contact the office I am treated professionally and feel like I am their most important client. Dusty has been my agent for close to 6 years.”
Todd H.
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64
TESTIMONIALS
June 16, 2020
“Our experience with Dusty Wallace Allstate Agency has always been good and fair!”
David T.
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65
TESTIMONIALS
June 5, 2020
“Absolutely great services!”
Daniel O.
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66
TESTIMONIALS
May 7, 2020
“Time was taken to review auto insurance costs to see if it could be reduced. Very appreciated. Felt I got the attention I asked for!”
Coeta and Richard R.
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67
TESTIMONIALS
May 5, 2020
“Excellent service again. Thank you very much!”
John C.
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68
TESTIMONIALS
May 5, 2020
“They were extremely helpful!”
Andrea T.
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69
TESTIMONIALS
April 29, 2020
“Everything I would have expected.”
Teresa S.
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70
TESTIMONIALS
April 14, 2020
“Their staff is so friendly and extremely helpful!”
Karen S.
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71
TESTIMONIALS
April 14, 2020
“My Agent and his office are experienced and knowledgeable professionals. I feel very confident that they have an understanding of my needs. Dusty Wallace's Allstate provides exceptional customer service.”
Donna G.
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72
TESTIMONIALS
April 14, 2020
“Good follow up. Polite and professional.”
Joe S.
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73
TESTIMONIALS
March 30, 2020
“Always super helpful and patient. I love this agency.”
Kirk R.
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74
TESTIMONIALS
March 30, 2020
“Handle my insurance quickly!”
Lori B.
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75
TESTIMONIALS
March 30, 2020
“The staff I talked with were helpful getting my claim turned in for us which was so helpful!”
Julia S.
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76
TESTIMONIALS
March 16, 2020
“Allison was cheerful and knowledgeable, showing great patience in my confusion.”
Brooks M.
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77
TESTIMONIALS
March 16, 2020
“Everyone is always very nice on the phone. They are always respectful and considerate. So far. I love the prices. We, seniors, need good prices. I appreciate my agent "taking care" of me by phone and listening to what I have to say. Thank you!”
Janice Jenkins
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78
TESTIMONIALS
March 16, 2020
“Excellent! Always very efficient, courteous and helpful.”
Denice K.
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79
TESTIMONIALS
March 16, 2020
“Agency provided professional services and affordable insurance prices. Very pleasant communication and rapid response. It's my first experience with Allstate Insurance and looking forward to a very long business relationship.”
Ricardo H.
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80
TESTIMONIALS
March 16, 2020
“Very easy and pain-free. Glad I did it.”
Virginia King
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81
TESTIMONIALS
March 16, 2020
“My experience is great.”
Grace B.
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82
TESTIMONIALS
March 16, 2020
“Great - good coverage at a good price. I like the Allstate site.”
David W.
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83
TESTIMONIALS
February 24, 2020
“No problems.”
David G.
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84
TESTIMONIALS
February 24, 2020
“Everyone in this office is very nice, polite, and always so very helpful! I appreciate this so much!”
Michael G.
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85
TESTIMONIALS
February 21, 2020
“Very good experience, my issue was handled professionally and efficiently.”
Keith F.
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86
TESTIMONIALS
February 17, 2020
“Great! I appreciate how helpful you were with going through coverage options. It helped me make a decision that works well for me.”
Erik L.
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87
TESTIMONIALS
February 17, 2020
“Awesome experience with Dusty Wallace Agency”
James M.
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88
TESTIMONIALS
February 6, 2020
“For the first time ever I really enjoyed talking insurance.”
Grace T.
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89
TESTIMONIALS
February 5, 2020
“Kathy is so personal and really listens and answers questions patiently - she is truly customer-focused!”
Jennifer W.
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90
TESTIMONIALS
February 5, 2020
“Very satisfied!!!”
Oleg C.
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91
TESTIMONIALS
February 5, 2020
“Staff is knowledgeable and easy to talk with!”
Robert S.
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92
TESTIMONIALS
January 29, 2020
“Always help me out when I call for insurance needs would highly recommend this agency.”
Thomas H
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93
TESTIMONIALS
January 29, 2020
“Ellen was fatastic great personality attention to detail and very prompt”
Kevin D.
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94
TESTIMONIALS
January 27, 2020
“Allison was very nice and very helpful, she answered all of my questions concerning by policies and even did some checking on my coverage on both my insurance policies, rental and auto ins.policies. She was very professional and patient and courteous at all times. I think she is a great asset to the Dusty Wallace office and Allstate Insurance company”
Patricia W.
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95
TESTIMONIALS
January 23, 2020
“John & Cathy were very helpful with as they assisted me with understanding my policy premium.”
Erik L.
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96
TESTIMONIALS
January 21, 2020
“So far it has been excellent.”
Barbara G.
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97
TESTIMONIALS
January 21, 2020
“Like I'm doing business with the right people”
Scott H.
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98
TESTIMONIALS
January 16, 2020
“Kathy Hamilton helped with my car insurance policy, reviewed it, answered all my questions. Kathy was very knowledgeable, kind and very helpful.”
Freida K.
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99
TESTIMONIALS
January 16, 2020
“Excellent service. Thank you. ”
John C.
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100
TESTIMONIALS
January 8, 2020
“Staff clarified questions I had o our new auto coverage.”
Steve M.
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101
TESTIMONIALS
January 8, 2020
“Always great customer service!”
Giddel A.
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102
TESTIMONIALS
January 8, 2020
“Your staff is what has truly set you apart from other insurance providers to me.”
Michael C.
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103
TESTIMONIALS
January 8, 2020
“Very helpful”
Edward W.
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104
TESTIMONIALS
January 8, 2020
“Always friendly and helpful. Professionals who take care of your questions promptly! ”
Robert L.
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105
TESTIMONIALS
December 20, 2019
“My experience is always wonderful & needs are met with proficiency. Thank you, Dusty Wallace!”
Jill K.
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106
TESTIMONIALS
December 11, 2019
“John Lewis made the transfer process easy for us and the Allstate rates are very competitive.”
John C.
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107
TESTIMONIALS
December 11, 2019
“Great company to work with – very nice office staff.”
Leo L.
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108
TESTIMONIALS
December 10, 2019
“Just last weekend I recommended him to my nephew.”
Jeannette M.
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109
TESTIMONIALS
December 2, 2019
“Helped me with all my questions and made me feel very comfortable with my decision. Thank you!”
Roxanna C.
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110
TESTIMONIALS
December 2, 2019
“Very helpful and efficient!! Thank you.”
Kalpana I.
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111
TESTIMONIALS
November 25, 2019
“Always a pleasure to call for any reason.”
Rhonda F.
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112
TESTIMONIALS
November 21, 2019
“Very good, as usual. Y'all are always helpful and nice to us.”
Jackie C.
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113
TESTIMONIALS
November 21, 2019
“We’ve had Allstate insurance and have used this agency for 20+ years. Great experience.”
Kathy M.
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114
TESTIMONIALS
November 21, 2019
“The people in the office have always been good to work with and quick to respond.”
Michael O.
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115
TESTIMONIALS
November 11, 2019
“The service was exceptional!!”
Gregory B.
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116
TESTIMONIALS
November 11, 2019
“Great crew, excellent service, keep up the great work!”
Robert L.
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117
TESTIMONIALS
November 11, 2019
“Very satisfied with the service and exceptional policy.”
Alan M.
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118
TESTIMONIALS
November 11, 2019
“Your team has always responded quickly with the information requested. We appreciate your efforts!”
Bergeson D.
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119
TESTIMONIALS
November 7, 2019
“I appreciated assistance with my homeowners' insurance.”
Bill V.
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120
TESTIMONIALS
November 7, 2019
“Ms. Ellen has been very helpful and knowledgeable answering all of my questions. She has been forthcoming and honest with me throughout the whole process. I appreciate her professionalism while not being overbearing or pushy.”
Devin S.
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121
TESTIMONIALS
October 23, 2019
“I’ve had to make changes to my policy lately and EVERYONE I have talked to at this office has been so kind and helpful. I was blown away with how simple they made removing and adding a new vehicle to my policy! Would recommend based on the excellent customer service!”
Emily D.
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122
TESTIMONIALS
October 16, 2019
“As always, professional and responsive. Thanks again for your assistance on our needs.”
Gary U.
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123
TESTIMONIALS
October 14, 2019
“Positive & professional”
Mark T.
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124
TESTIMONIALS
October 10, 2019
“Kathy Hamilton was extremely helpful. She answered all my questions and provided outstanding customer service. Thank you very much!”
Deborah C.
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125
TESTIMONIALS
October 10, 2019
“Good- handle everything in a timely manner.”
Lori B.
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126
TESTIMONIALS
October 10, 2019
“I have enjoyed doing business with Wallace Insurance Agency. Cathy and I have enjoyed taking care of my insurance.”
Arlene W.
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127
TESTIMONIALS
October 10, 2019
“At Kathy"s suggestion, I added water backup protection. Within a week of moving to my new home, I had my first ever water back up. She's a lifesaver!”
Nancy H.
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128
TESTIMONIALS
October 9, 2019
“I worked with Allison to reinstate my homeowner's insurance and add a rental property and auto policy to the mix. She handled everything and answered all of my questions. My experience working with her was exceptional”
Judy T.
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129
TESTIMONIALS
October 7, 2019
“Very good. Ellen was very helpful and informative.”
Patti S.
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130
TESTIMONIALS
October 3, 2019
“Everyone seems very caring; giving the best deals possible.”
Janice J.
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131
TESTIMONIALS
October 2, 2019
“Great customer service thanks.”
Hector L.
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132
TESTIMONIALS
October 1, 2019
“Excellent, professional, on time and friendly service. Thank you!”
Reggie M.
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133
TESTIMONIALS
October 1, 2019
“Always helpful”
Lisa L.
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134
TESTIMONIALS
September 26, 2019
“Dusty Wallace Insurance is a awesome insurance company I would recommend them to family and friends.”
Charlene G.
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135
TESTIMONIALS
September 26, 2019
“After such a disaster, my Dusty Wallace Insurance team put hope back into my situation”
Fanta M.
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136
TESTIMONIALS
September 16, 2019
“I called the agency to ask questions, and they followed my questions and completed work I asked.”
Woo Ho L.
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137
TESTIMONIALS
September 16, 2019
“Very helpful.”
Elsie B.
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138
TESTIMONIALS
September 16, 2019
“Follow up was great. Answered all my multiple questions. The experience was very pleasing and professional. Ellen is an outstanding professional.”
Fred A.
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139
TESTIMONIALS
September 5, 2019
“Claim took a bit longer than we had hoped but you guys were there every step of the way and saw to it that we were informed of everything along the way. We had a great outcome in the court room. Kyle was great, informative, knowledgeable, encouraging, and his experience was greatly appreciated.”
Pamela W.
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140
TESTIMONIALS
September 5, 2019
“Great experience and saved me money. Very professional approach and the whole office staff was helpful. There was some confusion on my part because I am old and out of date but everything was explained to my satisfaction.”
Edward W.
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141
TESTIMONIALS
August 29, 2019
“Good was very helpful.”
Andrea T.
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142
TESTIMONIALS
August 27, 2019
“Good was very helpful”
Andrea Thomas
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143
TESTIMONIALS
August 27, 2019
“Omg this has to be the best experience I have ever had with an agency Thank you so very much. Such kind and caring people”
Cynthia P.
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144
TESTIMONIALS
August 26, 2019
“Always great!”
Meghan H.
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145
TESTIMONIALS
August 26, 2019
“Very pleased.”
Carol V.
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146
TESTIMONIALS
August 22, 2019
“I am so happy to be a part of the Dusty Wallace Insurance Family. You are the BEST! God bless you and many THANKS”
Wilma Jean W.
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147
TESTIMONIALS
August 19, 2019
“Great service, great staff, a pleasure to work with thanks.”
Robert L.
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148
TESTIMONIALS
August 19, 2019
“I have received the absolute best service possible. Ellen is always so pleasant to talk to. I hate calling companies but when I call my calls are taken promptly and I feel as if I am a priority.”
Christolyn T.
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149
TESTIMONIALS
August 13, 2019
“Very good impression.”
Antonio B.
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150
TESTIMONIALS
August 13, 2019
“Really great agency. Since moving to Texas in 1996 I've been with 2 agencies prior to Dusty. Neither compares to this team.”
Jason N.
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151
TESTIMONIALS
August 13, 2019
“John Lewis was informative and helpful to me in moving from an insurance carrier I’ve had for more than ten years to AllState. I highly recommend him as an agent.”
Rich M.
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152
TESTIMONIALS
August 8, 2019
“I feel great about my experience with Dusty Wallace. Every time I request any insurance they're anxious to help me and don't waste any time completing my requests”
Jane S.
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153
TESTIMONIALS
August 7, 2019
“Ellen Kleibrink is amazing was very delightful and helpful. She made sure that I received all my policy needs.”
Kathye G.
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154
TESTIMONIALS
August 7, 2019
“Amount of payment is reasonable.”
Dong C.
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155
TESTIMONIALS
August 5, 2019
“Very good.”
Julia S.
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156
TESTIMONIALS
August 1, 2019
“friendly, timely, thorough, professional.”
Maxie S.
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157
TESTIMONIALS
August 1, 2019
“I would recommend Dusty Wallace Insurance for three reasons: (1) claim service, (2) Allison, who takes care of most of my needs, and (3) accessibility/convenience (the office is literally 1/2 block from my home. Seriously, I have found the rates to be attractive and Allison has taken very good care of me. Allstate claim service has also gone above and beyond for a recent home water leak claim. I am happy.”
Thomas C.
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158
TESTIMONIALS
August 1, 2019
“Awesome, always very responsive!”
Andy V.
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159
TESTIMONIALS
July 31, 2019
“Barbie was very helpful, efficient, and friendly. She's the exact reason I switched to Dusty Wallace.”
Lindsay S.
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160
TESTIMONIALS
July 31, 2019
“Excellent customer service!”
Laurie H.
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161
TESTIMONIALS
July 31, 2019
“The staff was efficient and helpful.”
Jennifer J.
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162
TESTIMONIALS
July 31, 2019
“Very good and not pushy.”
David W.
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163
TESTIMONIALS
July 24, 2019
“Very nice and professional!”
Hua D.
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164
TESTIMONIALS
July 24, 2019
“Completely happy with my experience. Jeremy was very helpful in addressing all of my concerns. I am looking forward to my association with Allstate”
Barbara G.
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165
TESTIMONIALS
July 23, 2019
“I have just started the process of possibly changing my house and car insurance to Dusty Wallace Insurance. So far I am pleased with what I have learned. Will make my decision in a few days.”
Barbara G.
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166
TESTIMONIALS
July 17, 2019
“Very professional”
Juan O.
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167
TESTIMONIALS
July 17, 2019
“It was a great to work with Allison. She was extremely helpful throughout the process.”
Anu R.
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168
TESTIMONIALS
July 16, 2019
“Very professional, very friendly. I would recommend Taylor to anyone who asks”
Christian G.
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169
TESTIMONIALS
July 12, 2019
“Barbie was excellent. Communicative and did a great job addressing my inquiries. Also promptly returned a call when asked. Thank you Barbie!”
Steven K.
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170
TESTIMONIALS
July 11, 2019
“Ellen was exception, punctual and helped with every step. She was very patient as the previous insurance company was terrible to work with. Thank you Ellen!”
Thomas S.
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171
TESTIMONIALS
July 11, 2019
“Barbie was very helpful and a pleasure to work with.”
Eric S.
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172
TESTIMONIALS
July 8, 2019
“Wonderful people who do what they can to make your claim experience as stress-free as possible”
Michael Cox
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173
TESTIMONIALS
July 8, 2019
“Forgot to pay the premium on an umbrella policy. Called and Sidney took care of it for me! Quick and easy. She also offered to set all my policies up for Easy Pay.”
Heike C.
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174
TESTIMONIALS
July 2, 2019
“Great customer relations and wonderful customer satisfaction”
Robert J.
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175
TESTIMONIALS
July 2, 2019
“I’m thankful for great service you provide. Great service experience”
Maker A.
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176
TESTIMONIALS
July 2, 2019
“It is always a pleasure dealing with any of the staff at Dusty Wallace. Sydney was amazing as usual on this call.”
Bobby H.
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177
TESTIMONIALS
July 2, 2019
“Transaction was handled perfect. Timely callback and modifying auto policy was smooth and painless.”
Paul B.
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178
TESTIMONIALS
July 2, 2019
“Always great talking with the folks in this office!”
Jeff D.
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179
TESTIMONIALS
July 2, 2019
“Taylor was terrific. Not pushy like many other companies I shopped. Answered all my questions and was very patient when I had to find documents etc. to answer her questions. I was not going to use Allstate due to a bad experience with another Allstate agent but she convinced me that I would have no such problems with this agency. I have been treated like an important client and that is what I expected.”
Robert L.
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180
TESTIMONIALS
June 25, 2019
“Love how I am treated when I call in and how I am taken care of for my insurance needs when it comes to your staff. ”
Bobby H.
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181
TESTIMONIALS
June 25, 2019
“ Great knowledgable people fabulous attitude! ”
Russell R.
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182
TESTIMONIALS
June 25, 2019
“ Always helpful and courteous. Best rates I’ve found. I occasionally shop but end up staying ”
Thomas D.
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183
TESTIMONIALS
June 25, 2019
“ I have been very pleased with Dusty Wallace. Thanks for all you do. ”
Jeanette M.
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184
TESTIMONIALS
June 25, 2019
“Great all questions always answered.”
Wilma H.
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185
TESTIMONIALS
June 25, 2019
“Good.”
Sandra I.
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186
TESTIMONIALS
June 25, 2019
“Great! everything was explained to me and Taylor was easy to work with. Thank you for saving me money!”
Alex S.
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187
TESTIMONIALS
June 18, 2019
“This office is great to work with. They always welcome in-person visits which is a nicer way to do business and helps go over different options”
David S.
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188
TESTIMONIALS
June 14, 2019
“Allison was really helpful. She is really a sweet person and had given the best customer service. So now wholeheartedly I can recommend my friends and colleagues to Allison. Thank you.”
Vamsikrishna G.
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189
TESTIMONIALS
June 13, 2019
“I have been with you guys for over a year this is the first time I’ve had to file a claim OMG I was amazed at the ease of filing. The only I had to do was answer my phone. Barbie took care of everything and what she told me would take 24-48 hours was completed within 12. Service King called then Claims then Enterprise. Thank y’all so much.”
Lenise H.
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190
TESTIMONIALS
June 13, 2019
“Sydney was extremely helpful.”
Hector E.
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191
TESTIMONIALS
June 12, 2019
“Friendly and helpful”
Ranee V.
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192
TESTIMONIALS
June 12, 2019
“Excellent experience from start to finish. Very friendly and welcoming.”
Timothy D.
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193
TESTIMONIALS
June 10, 2019
“Allison was very professional and most helpful with my car insurance issues. She assisted me in adjusting my auto policy to better reflect my current driving needs. Thank you Allison!”
Jim F.
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194
TESTIMONIALS
June 10, 2019
“I Love Dusty Wallace Insurance and my Rep. I only wish they would send me new insurance cards when the others are out. I am old and not really a computer person”
Larry R.
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195
TESTIMONIALS
June 10, 2019
“Taylor was extremely helpful with explains the policy to us we are first time home buyers this was all new and I’m very happy she took the time to explain everything.”
Kacie L.
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196
TESTIMONIALS
June 3, 2019
“The young lady who answered the phone was awesome Sydney she handled my questions and responded with well thought answers brilliant sales job thank you.”
Roland M.
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197
TESTIMONIALS
May 30, 2019
“Quick, very helpful”
Kathleen N.
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198
TESTIMONIALS
May 30, 2019
“Very attentive agency. Thanks for the good service”
Paul C.
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199
TESTIMONIALS
May 30, 2019
“Allison Rocks! My coverage was about to expire courtesy of a compromised and replaced credit card, and Allison's much appreciated proactive contact allowed me to fend off the unintended consequences. In the past I had used the annual policy route, but work variability directed me toward a month-to-month payment model. So, when the card was compromised and the account switched, I had totally forgotten the MtM model and only through Allison's reach out was disaster averted. On the care-and-handling side, Allison stayed with me and my problem until it was absolutely, positively resolved. And yes, it took more than just a few minutes to fix the issue, so tenacity is certainly a very valued trait with Mr. Wallace's Team. Many Thanks!”
Dennis P.
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200
TESTIMONIALS
May 30, 2019
“Always very friendly and helpful.”
Victoria P.
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201
TESTIMONIALS
May 15, 2019
“Great organization to work with… Very easy to work with the people and they solve my problems very quickly. Nice job”
Pete W.
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202
TESTIMONIALS
May 15, 2019
“Loved it!! Everyone that helped me made it so easy. . Thank Yall I'm so glad we switched ..Allison and Barbie thank you so much
You ladies Rock!!!!”Gracie G.
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203
TESTIMONIALS
May 14, 2019
“Ellen was very patient and helpful with trying to assist me with my insurance quote. I would highly recommend her to future clients!”
Jaime O.
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204
TESTIMONIALS
May 14, 2019
“Ellen was very helpful and has made changing insurance company's easy and painless.”
Amber S.
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205
TESTIMONIALS
May 14, 2019
“We are happy with the service and will recommend to friends and family.”
Antonio J.
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206
TESTIMONIALS
May 14, 2019
“Ellen provided excellent information and service start to finish!”
Mark I.
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207
TESTIMONIALS
May 14, 2019
“Good service”
Brian H.
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208
TESTIMONIALS
May 14, 2019
“Great organization to work with… Very easy to work with the people and they solve my problems very quickly. Nice job”
Pete W.
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209
TESTIMONIALS
May 14, 2019
“Getting Better. Allstate is expensive and you would expect the best from them”
Steven N.
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210
TESTIMONIALS
May 14, 2019
“I'm enjoying my experience with Allstate Insurance. The customer service and employees are very helpful”
Paul M.
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211
TESTIMONIALS
May 14, 2019
“Very professional & knowledge”
Dennis M.
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212
TESTIMONIALS
May 14, 2019
“I would say communications have gotten better than at the very beginning. It was nice meeting you personally, for the first time, since I joined Allstate”
Benny S.
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213
TESTIMONIALS
May 14, 2019
“No complaints”
Krishnan R.
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214
TESTIMONIALS
May 14, 2019
“Very comfortable, easy. No stress”
Margaret L.
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215
TESTIMONIALS
May 14, 2019
“Very well”
Yetta C.
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216
TESTIMONIALS
May 14, 2019
“It's always great”
Andrea R.
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217
TESTIMONIALS
May 14, 2019
“Great”
Alberto T.
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218
TESTIMONIALS
May 14, 2019
“I had a very good experience on the phone a few weeks ago. I had been experiencing some financial hardships, and the agency was very kind in allowing me to pay my insurance later than the due date.”
Andreanna T.
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219
TESTIMONIALS
May 14, 2019
“No claims, so limited contact, but the people in your office are great”
Christine R.
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220
TESTIMONIALS
May 14, 2019
“No complaints and all good. Appreciate the emails and update on my account. Of course not ever happy about increases but overall I am satisfied”
Eva R.
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221
TESTIMONIALS
May 14, 2019
“Great”
Norris A.
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222
TESTIMONIALS
May 14, 2019
“I usually don’t volunteer but if asked I would recommend contacting you”
Hugh B.
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223
TESTIMONIALS
May 14, 2019
“Dusty has been good about handling my Home and Auto insurance”
James H.
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224
TESTIMONIALS
May 14, 2019
“The staff were very helpful , knowledgeable and kind”
Freida K.
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225
TESTIMONIALS
May 14, 2019
“The people in the office on our last visit were a big help with our latest incident. With our history with Allstate since 1980, we have always had a lot of help when something happens. Thank u.”
Ray W.
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226
TESTIMONIALS
May 14, 2019
“Prior to moving my account to your office, I was ready to cut my relationship with Allstate. The team at your office exhibits the competency and professionalism which I had come to expect in my relationship with Allstate. I am please to tell you that they are the reason I have decided to continue my relationship with Allstate.”
Richard S.
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227
TESTIMONIALS
May 3, 2019
“These folks take care of their customers, even when after moving to another state, we weren’t their customer anymore! That’s first class service! The very patient young lady that we spoke to really helped us out and managed to find records that we were pretty convinced were unfindable! What a superstar! ”
DAVID D.
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228
TESTIMONIALS
May 3, 2019
“Ellens response, assistance, and persistence was exceptional and very helpful in making this important decision. Get should get an "11". ”
WILLAM
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229
TESTIMONIALS
May 3, 2019
“I appreciate the experience and service provided from having a continuing relationship with your agency. ”
LARRY P.
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230
TESTIMONIALS
May 3, 2019
“Every time I call, Allison has been extremely helpful and completely answered my question or gotten back to us either by phone or email when she has found out more. I feel like you have had our backs each time we’ve had an issue. We’ve been clients since 2014 and are very thankful we found you. ”
KEVIN O.
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231
TESTIMONIALS
May 3, 2019
“In general y'all are great. Your respond promptly to any calls I make to your office. I rarely make claims but had to last year for hail damage to our home and one of my vehicles. All claims were processed and all is good now. Where I'm getting concerned is the cost of your policies. I recently received a quote for equivalent converage from another company that is associated with my employer, Hewlett Packard Enterprise. Their quote is much lower for equivalent coverage, deductibles, etc. I will be contacting y'all to discuss this and see if you can match or beat their prices otherwise I may have to change insurance providers. I want to give y'all a chance first because we have been your customer for many years but with that I must ensure that I'm spending my money wisely. I'll try to call you soon. ”
FERNANDO F.
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232
TESTIMONIALS
May 3, 2019
“Your people are awesome! And, I mean it. You always show a willingness to work with us when we have issues. Regarding the accident that Donny was involved with earlier this month, thank you for being so quick to get things rolling for us. My Allstate contact, Paula Ritchey, has been good, too. ”
JACKIE C.
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233
TESTIMONIALS
May 3, 2019
“Very comfortable with my agent she is very easy going trying hard to get me the best deals .... I really appreciate her efforts and kindness... ”
SOUHEIL S.
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234
TESTIMONIALS
May 3, 2019
“I've been an insurance client for almost 30 years and had Allstate before and loved it (not sure why we ever changed) but you guys by far are the absolute BEST!!!! I am HUGE on customer service, probably because that's the service I also provide but I will never leave if I continue to receive this kind of service. I also sent my son, who also has is a client so keep up the GREAT work. Thanks for all you do Dusty Wallace and GANG! ”
RHONDA W.
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235
TESTIMONIALS
May 3, 2019
“Your agency has always been great. Very helpful, friendly, has great rates and provides help promptly when needed. ”
KAREN M.
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236
TESTIMONIALS
May 3, 2019
“I filled one out in July Derek Is great goes over & above to search things out Derek great Personality,Patience most of all he shows care in what concerns you If he is not sure of something he goes the extra mile to find out the answer for you . Hats off to you Derek Att Keep up the good work !! ”
RUTH W.
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237
TESTIMONIALS
May 3, 2019
“Ellen was very nice since the moment I walked in. She did an awesome job for me as she provided and selected the right information to insured my cars. Plus the cost of the insurance is lower now. ”
NORMA H.
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238
TESTIMONIALS
May 3, 2019
“I am happy with the suppprt and service I get from you. Always available and on the reach. Thx ”
FARZAD L.
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239
TESTIMONIALS
May 3, 2019
“Enjoy the convenience of ebill but would rather not get solicitation emails for additional life/med/etc coverage. ”
PATTI G.
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240
TESTIMONIALS
May 3, 2019
“I got help pronto to get auto insurance paid by check, our preferred way of paying premiums. Easy & pleasant. ”
COETA R.
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241
TESTIMONIALS
May 3, 2019
“Very polite ,professional and personal is always helpful. Thanks for the great service . ”
RICARDO O.
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242
TESTIMONIALS
May 3, 2019
“Allison went above and beyond what you would expect for an agent. She will always be my goto person to find additional insurance needs. She helped with two homes and our auto policy and was very patient with me. I love her service to my family. Thank you so much for saving us money on 3 policies. ”
ROSEMARY S.
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243
TESTIMONIALS
May 3, 2019
“It was awesome the lady ellen kirbrink she was so very awesome .. i was at work couldnt be on the phone ..Im not good at answering my phone anyway .. She delt with me and text me cause i couldnt be on the phone .. sometimes i didnt even respond till the next day ...as fustrated that im sure i made her she never showed it once ... she was very kind worked hard and she worked hard for me ... i really really apperciate that ... ”
BEVERLY M.
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244
TESTIMONIALS
May 3, 2019
“So Far So Good! Always in the market for better rates. ”
DAVID S.
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245
TESTIMONIALS
May 3, 2019
“Excellent ”
CHARLES W.
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246
TESTIMONIALS
May 3, 2019
“She did a great job help me to get insurance. Seems about to move. She did it really easy ”
JOSE G.
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247
TESTIMONIALS
May 3, 2019
“Your office was exemplary, as always, in taking care of everything. The repairs on the GMC Yukon look great. Thanks for being a great insurance provider. ”
MANSEL A.
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248
TESTIMONIALS
May 3, 2019
“It is a pleasant experience ”
CHANDRA G.
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249
TESTIMONIALS
May 3, 2019
“Excellent support and responsiveness. I’m very pleased. ”
MARIO D.
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250
TESTIMONIALS
May 3, 2019
“The people in the office on our last visit were a big help with our latest incident. With our history with Allstate since 1980, we have always had a lot of help when something happens. Thank u. ”
RAY W.
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251
TESTIMONIALS
May 3, 2019
“The staff were very helpful, knowledgeable and kind . ”
FREIDA K.
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252
TESTIMONIALS
May 3, 2019
“I found dealing with Allison a pleasure. She treated me with respect and was quick to help me with any difficulty. When I phoned the agency the woman who answered was polite and nice. (I almost said warm but then I realized that there are 42 degrees of warm.) ”
GLEN L.
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253
TESTIMONIALS
May 3, 2019
“Happy with the service ”
PAUL P.
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254
TESTIMONIALS
May 3, 2019
“It was great experience working with Ms. ALLISON from Dusty Wallace- All State agency. She was prompt in reverting back to emails and helping us in getting our insurance at the earliest possible. We immensely appreciate her efforts. ”
ANJAN R.
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255
TESTIMONIALS
May 3, 2019
“Overall good. Easy to use tools. Good level of communication and support ”
ROBERT Q.
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256
TESTIMONIALS
May 3, 2019
“Ellen was very patient and helpful with trying to assist me with my insurance quote. I would highly recommend her to future clients! ”
JAMIE O.
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257
TESTIMONIALS
May 3, 2019
“I am grateful to Allison and the rest of my Dusty Wallace team for always taking care of our insurance needs!! ”
PAIGE M.
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258
TESTIMONIALS
May 3, 2019
“Ellen was extremely helpful and made this process so easy for a first time insurance buyer like myself. Her kind personality was much appreciated. Thank you! ”
MIKAYLA F.
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259
TESTIMONIALS
May 3, 2019
“Very pleasant and personable. Could not be any easier for me. ”
RICHARD G.
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260
TESTIMONIALS
May 3, 2019
“My experience has been great. ”
ELIZABETH C.
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261
TESTIMONIALS
May 3, 2019
“Awsome ”
PRGGY O.
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262
TESTIMONIALS
May 3, 2019
“I am very appy with my agent, Allison Swinchatt. She was patient and thorough in her effort to enroll me in Allstate. Allison had ready answers to all my questions. ”
LILLIE B.
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263
TESTIMONIALS
May 3, 2019
“It was great and helpful ”
ANGELA H.
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264
TESTIMONIALS
May 3, 2019
“We are very happy with the serves that we get from you, Thank you. ”
JAMES S.
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265
TESTIMONIALS
May 3, 2019
“Was a very great and easy process of transition from old to this new insurance company. I hope you guys keep this up! ”
NAVEED I.
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266
TESTIMONIALS
May 3, 2019
“Very friendly and quick to help me ”
KATHEY B.
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267
TESTIMONIALS
May 3, 2019
“Great service ”
MARTIN R.
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268
TESTIMONIALS
July 30, 2018
“Appreciated the way your staff responded to my concerns after an exceptionally large towing bill, and then surprising me with full restitution vs what was originally expected. Appreciate their follow up.”
TED B.
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269
TESTIMONIALS
July 30, 2018
“Mr. Dusty Wallace, you all have been great! I'm happy being a client at your agency.”
SALLIE K.
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270
TESTIMONIALS
July 30, 2018
“Dusty and his team have been there for me any time I have needed them, whether it be generating a claim or just asking questions. Great service from an agent who really cares!”
ROCKY V.
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271
TESTIMONIALS
July 30, 2018
“I felt great. like I was talking to someone who knew me, who knew my needs and was ready to provide me with what I needed.”
TOM C.
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272
TESTIMONIALS
July 30, 2018
“Great service at a great price!”
PETER S.
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273
TESTIMONIALS
July 30, 2018
“Staff were friendly and helpful and prompt at following up with us. Got us the best rates we could find.”
CHRIS C.
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274
TESTIMONIALS
July 30, 2018
“I would highly recommend the agency to other people!”
LARRY P.
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275
TESTIMONIALS
July 30, 2018
“Very good, friendly helpful prompt service with very competitive prices”
DIANNA D.
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276
TESTIMONIALS
July 30, 2018
“Pricing is fantastic and the service to date has been even better!”
CHAD S.
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277
TESTIMONIALS
July 30, 2018
“Wonderful staff, pleasant atmosphere. Excellent resource for recommending contractors to address issues around the house that need attention. Thank you!!!”
MIKE A.
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278
TESTIMONIALS
July 30, 2018
“Wonderful. ..so easy and got it right!”
SUMMER F.
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279
TESTIMONIALS
July 30, 2018
“Agents are cordial, responsive, and knowledgeable.”
WILLIAM G.
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280
TESTIMONIALS
July 30, 2018
“Allison was great and helped me with all my needs!! She helped me every step of the way. I did turn on referrals and was to receive a gift card but haven't yet.”
CHRISTINE M.
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281
TESTIMONIALS
July 30, 2018
“I found them attentive and prompt to handle my questions, concerns, or changes to my insurance.”
LAUREN P.
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282
TESTIMONIALS
July 30, 2018
“I have already recommended a friend who is now a client of your agency. That in and of itself demonstrates my satisfaction with your agency.”
FAIVEL P.
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283
TESTIMONIALS
July 30, 2018
“Very professional and friendly staff. They are quick to assist when you have questions. Convenient location and office hours.”
DAVID W.
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284
TESTIMONIALS
July 30, 2018
“Always helpful, knowledgeable and honest”
DONNA L.
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285
TESTIMONIALS
July 30, 2018
“Have never had a problem with getting the things I needed..always top notch..job well done to all of your crew…thanks for the hard work..”
THOMAS H.
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286
TESTIMONIALS
July 30, 2018
“Dusty Wallace Insurance Agency has been breath of fresh air. I was with Nationwide for nearly 15 years and never really had much to compare them to till now. Your customer service is far superior than theirs both with your office and a company. Will definitely recommend you guys when the chance comes along.”
JAMES C.
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287
TESTIMONIALS
July 30, 2018
“You're always responsive, and I know I can trust you.”
ELAINE S.
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288
TESTIMONIALS
July 30, 2018
“You are always there and ready to help.”
BETTY S.
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289
TESTIMONIALS
July 30, 2018
“Efficient, friendly staff! Handles all request promptly and accurately!”
WILLIAM G.
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290
TESTIMONIALS
July 30, 2018
“I enjoy doing business with Dusty as they are very polite and very efficient.”
JANE S.
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291
TESTIMONIALS
February 9, 2018
“I worked with Peyton Oxford and made me feel extremely comfortable and confident about my problem (that was the other drivers fault). I was guided through the whole thing and she was there for me every step! Thank you so much for everything! :)”
ASHLEY B.
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292
TESTIMONIALS
February 9, 2018
“Appreciated the way your staff responded to my concerns after an exceptionally large towing bill, and then surprising me with full restitution vs what was originally expected. Appreciate their follow up.”
TED B.
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293
TESTIMONIALS
February 9, 2018
“I have had nothing but the best experience possible. I am SO happy that I changed and I have already told friends and family about my experience. Thank you! :)”
BRYAN S.
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294
TESTIMONIALS
February 9, 2018
“The agents at the Dusty Wallace office were genuinely friendly and welcoming upon arrival. After the introductions, we began to discuss Life Insurance options. Boy, is there a ton of things to consider. They made the insurance options as clear as possible to this layman. They allowed me to leave without pushing me too hard to make a decision right there. That was nice. The follow-up call was about a week later. Again, not pushing, just asking where I was with the decision. Good, kind people, treating you as you would want.”
CHRISTOPHER R.
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295
TESTIMONIALS
February 9, 2018
“Though I moved to Missouri a few years ago, I needed some help with proof of insurance from 2008, when I was still in Texas. Your office went out of their way to help me find the documentation we needed, your representative was professional, sympathetic to our situation, and very helpful! As always, excellent service from your agency.”
LINDA R.
295
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Sunrise over Rock State Park, TX
about
us
Come, meet our agents. See who's got the great state of Texas covered.
See What Our Clients
Had to Say About Us!
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1
Jerald E.
January 17, 2022
“Great.”
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2
Brandon R.
January 17, 2022
“The responses to my inquiries are timely and they have been helpful on any claims that I have filed.”
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3
Mirian R.
January 17, 2022
“I’m very happy with your service.”
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4
William W.
January 17, 2022
“An excellent source of help for an old man with limited tech response skills, but I got it done with her? Thank you so much for your patience. Have Mr. Wallace give you all kinds of raises and maybe a trip to St. Martin's... ”
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5
Sandra M.
January 13, 2022
“Well explained.”
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6
Gary T.
January 13, 2022
“Very helpful and knowledgeable! Thank you.”
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7
Alyson H.
January 7, 2022
“It has always been a great experience!”
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8
David C.
January 7, 2022
“Very friendly staff and attention to my needs.”
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9
Melissa G.
January 7, 2022
“Stacy has been professional and knowledgeable throughout this whole process. She has been kind and helpful every step of the way. Thank you.”
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10
Denise O.
January 7, 2022
“Kathy Hamilton is THE BEST!! I'd adopt her if I wasn't so old!!😂”
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11
John C.
January 5, 2022
“As a recent widow, I've had several questions regarding my insurance policies. I've always gotten quick responses to my questions. I do like to call and talk to a real person as opposed to a computer, so this office has always been there for me. I have my home and auto insurance with Dusty Wallace.”
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12
William W.
January 3, 2022
“Great help navigating the world of driving at 74!”
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13
Jason M.
December 27, 2021
“Good experience changing over to a milewise auto policy.”
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14
Jill K.
December 21, 2021
“You all are always immediately ready for answers, friendly…a joy to talk to!”
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15
Steven B.
December 17, 2021
“I've been with you for a few years now and I have recommended you to at least two other people who now have their policies with you. Recently I've had a lot of activity putting cars on and taking them off my account as well as adding special provisions and it has been very easy. Stacy has been helping me and she's been doing a wonderful job. She's answering all my questions even when I felt like I was dragging out the phone call. Terrific personality and customer service.”
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16
Anjan R.
December 16, 2021
“Called Dusty Wallace to get my claims experience letter for the Auto policies I have with them. Stacey was very helpful in getting them to me in a timely fashion. Their help was highly appreciated”
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17
Jan M.
November 18, 2021
“Tiffany is always helpful and all so very pleasant with my difficult requests. I am thankful!”
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18
Esperanza R.
October 22, 2021
“Thank you.”
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19
Abel S.
October 13, 2021
“Your staff is awesome. They helped me with my Home Insurance Policy and worked hard to make it happen. Great folks! Thank you!”
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20
Siddharth C.
October 13, 2021
“I feel like I am treated like family and my accounts are managed in an excellent manner.”
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21
James S.
August 30, 2021
“Very Satisfied!”
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22
Lawrence R.
August 30, 2021
“Agent is new to the office so needed to research every question, but did so quickly and professionally.”
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23
Rick P.
August 30, 2021
“Great service, great people!”
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24
Philip G.
March 9, 2021
“Quick informative and professional”
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25
Arnold Judkins
March 9, 2021
“Very Helpful! Would recommend it to Family and Friends.”
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26
Steve M.
March 9, 2021
“Always friendly, knowledgeable staff and questions/needs addressed quickly!”
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27
Austin P.
February 23, 2021
“Excellent communication and quick responses. Everything you need in an agent!”
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28
Alan L.
December 24, 2020
“very pleasant experience.”
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29
Amy K.
December 18, 2020
“Pleasant experience always. Spoken with several people, each always competent and professional.”
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30
Kevin S
December 18, 2020
“Ellen is great, and very informative about your services. Nothing better than saving money.”
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31
David W.
December 18, 2020
“Recently sold my home and the home inspector did not pass the roof for hail damage. First Allstate inspection (Virtually). Two professional roofers agreed with the home inspector, Allstate did not. After Cathy expedited my call and got my claim reopened, we were able to get an Allstate employee to inspect the roof, not virtually. After a discussion with my roofer, they agreed to replace the roof. Cathy and Tiffany were excellent with their customer service and willingness to help. That is why I sent them cookies in appreciation!!! If it were not for these two ladies I would have lost all confidence in Allstate after being a 29-year customer.”
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32
Maan B.
December 18, 2020
“Thanks for always being very helpful!”
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33
Valerine Conerly
December 18, 2020
“I was very impressed with Ellen. I've gotten quotes several times and it wasn't the right time. But after getting fed up with Travelers, she gave me a quote for auto and home that was affordable. So I moved my policies. She's always responsive and answers all my questions.”
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34
Timothy C.
December 18, 2020
“5/5 service!!”
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35
Ron D.
November 3, 2020
“The folks at this insurance office always make you feel welcome and are happy to help with any issue. They are very courteous and professional.”
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36
David W.
October 20, 2020
“Called the office twice and both times Tiffany was very helpful. First, call she instructed me to call a roofer before I opened a claim. The second call was to advise her that the roofer said the roof had hail damage and was in need of repair. Tiffany entered my claim while I was on the phone. Very easy process. Waiting for the claims office to call me to schedule an inspector.”
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37
Dan D.
October 20, 2020
“Allison Swinchatt is always helpful and pleasant to talk to as well as the whole agency”
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38
Erika A
October 20, 2020
“Very helpful!”
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39
Michael S.
October 20, 2020
“It was so easy to discuss my need, I appreciated the friendly and great service! Excellent Customer focused service!”
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40
Eileen S.
October 13, 2020
“My experiences with Dusty Wallace Insurance are consistently professional and helpful. Allison and the rest of the staff care about giving me the best service!”
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41
Robert T.
October 7, 2020
“Positive experience in every way. Took all the time needed to respond to my questions. Very professional, knowledgeable an thorough”
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42
Thomas C.
September 29, 2020
“Allstate stepped up and provided a very strong level of coverage for some wind damage to our roof this summer.”
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43
Mary H.
September 29, 2020
“Tiffany is great. Very efficient and friendly!”
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44
Mary G.
September 29, 2020
“Thanks for all the help that was given to me for our insurance questions and needs.”
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45
Donna G.
September 29, 2020
“So far so good. Dusty Wallace's team has alway been great to work with & set the standards of customer service high. I really do feel like I'm in good hands. Very professional and polite. Exactly what I look for when dealing with my insurance needs.”
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46
Cheryl H.
September 29, 2020
“Always helpful”
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47
Brooks M.
September 17, 2020
“Great, friendly support!”
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48
Hope H.
September 16, 2020
“Very informative! Very much appreciate these services.”
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49
Marion T.
September 16, 2020
“I feel very good, every time I call, I get good and quick answers to everything. Thank you”
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50
Anna M.
September 14, 2020
“Ellen was very helpful!”
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51
Christopher J.
September 8, 2020
“Your agency is always responsive, competitive, and great to deal with!”
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52
Taneisha M.
September 4, 2020
“Ellen has been great and very responsive in this process!”
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53
Sheana C.
September 3, 2020
“I was very happy with the attention and service I received.”
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54
Armendia C.
August 26, 2020
“They are always helpful and ready to up with our needs!”
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55
Stephen L.
August 17, 2020
“I am very happy at the services that are provided at Dusty Wallace Allstate Insurance. They are very helpful and friendly to their customers. I would recommend them to my friend and family.”
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56
Oscar J.
August 14, 2020
“The Dusty Wallace Agency is always very responsive to my calls for information and I always get the answers that I need.”
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57
Mark S.
August 14, 2020
“Helped me and my brother out. Thank you so much for letting me know all my options and taking the time to explain benefits and coverage with me!”
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58
Mary L.
July 27, 2020
“Kathy Hamilton is awesome! She is very thorough and makes sure we are on track.”
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59
Esther N.
July 27, 2020
“Very happy to have switched to Allstate. Thanks for all you do for your customers.”
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60
Elizabeth F.
July 27, 2020
“I am very please with your staff and the care they demonstrated during my need for a new roof. Everything was worked in a timely matter. Thank you so much and may God bless the Allstate crew.”
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61
Minesh P.
July 27, 2020
“Very helpful!!”
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62
Kathleen H.
June 16, 2020
“It was handled very efficiently. Email the next day confirmed payment!”
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63
Todd H.
June 16, 2020
“Anytime I contact the office I am treated professionally and feel like I am their most important client. Dusty has been my agent for close to 6 years.”
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64
David T.
June 16, 2020
“Our experience with Dusty Wallace Allstate Agency has always been good and fair!”
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65
Daniel O.
June 5, 2020
“Absolutely great services!”
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66
Coeta and Richard R.
May 7, 2020
“Time was taken to review auto insurance costs to see if it could be reduced. Very appreciated. Felt I got the attention I asked for!”
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67
John C.
May 5, 2020
“Excellent service again. Thank you very much!”
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68
Andrea T.
May 5, 2020
“They were extremely helpful!”
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69
Teresa S.
April 29, 2020
“Everything I would have expected.”
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70
Karen S.
April 14, 2020
“Their staff is so friendly and extremely helpful!”
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71
Donna G.
April 14, 2020
“My Agent and his office are experienced and knowledgeable professionals. I feel very confident that they have an understanding of my needs. Dusty Wallace's Allstate provides exceptional customer service.”
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72
Joe S.
April 14, 2020
“Good follow up. Polite and professional.”
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73
Kirk R.
March 30, 2020
“Always super helpful and patient. I love this agency.”
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74
Lori B.
March 30, 2020
“Handle my insurance quickly!”
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75
Julia S.
March 30, 2020
“The staff I talked with were helpful getting my claim turned in for us which was so helpful!”
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76
Brooks M.
March 16, 2020
“Allison was cheerful and knowledgeable, showing great patience in my confusion.”
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77
Janice Jenkins
March 16, 2020
“Everyone is always very nice on the phone. They are always respectful and considerate. So far. I love the prices. We, seniors, need good prices. I appreciate my agent "taking care" of me by phone and listening to what I have to say. Thank you!”
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78
Denice K.
March 16, 2020
“Excellent! Always very efficient, courteous and helpful.”
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79
Ricardo H.
March 16, 2020
“Agency provided professional services and affordable insurance prices. Very pleasant communication and rapid response. It's my first experience with Allstate Insurance and looking forward to a very long business relationship.”
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80
Virginia King
March 16, 2020
“Very easy and pain-free. Glad I did it.”
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81
Grace B.
March 16, 2020
“My experience is great.”
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82
David W.
March 16, 2020
“Great - good coverage at a good price. I like the Allstate site.”
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83
David G.
February 24, 2020
“No problems.”
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84
Michael G.
February 24, 2020
“Everyone in this office is very nice, polite, and always so very helpful! I appreciate this so much!”
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85
Keith F.
February 21, 2020
“Very good experience, my issue was handled professionally and efficiently.”
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86
Erik L.
February 17, 2020
“Great! I appreciate how helpful you were with going through coverage options. It helped me make a decision that works well for me.”
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87
James M.
February 17, 2020
“Awesome experience with Dusty Wallace Agency”
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88
Grace T.
February 6, 2020
“For the first time ever I really enjoyed talking insurance.”
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89
Jennifer W.
February 5, 2020
“Kathy is so personal and really listens and answers questions patiently - she is truly customer-focused!”
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90
Oleg C.
February 5, 2020
“Very satisfied!!!”
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91
Robert S.
February 5, 2020
“Staff is knowledgeable and easy to talk with!”
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92
Thomas H
January 29, 2020
“Always help me out when I call for insurance needs would highly recommend this agency.”
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93
Kevin D.
January 29, 2020
“Ellen was fatastic great personality attention to detail and very prompt”
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94
Patricia W.
January 27, 2020
“Allison was very nice and very helpful, she answered all of my questions concerning by policies and even did some checking on my coverage on both my insurance policies, rental and auto ins.policies. She was very professional and patient and courteous at all times. I think she is a great asset to the Dusty Wallace office and Allstate Insurance company”
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95
Erik L.
January 23, 2020
“John & Cathy were very helpful with as they assisted me with understanding my policy premium.”
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96
Barbara G.
January 21, 2020
“So far it has been excellent.”
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97
Scott H.
January 21, 2020
“Like I'm doing business with the right people”
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98
Freida K.
January 16, 2020
“Kathy Hamilton helped with my car insurance policy, reviewed it, answered all my questions. Kathy was very knowledgeable, kind and very helpful.”
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99
John C.
January 16, 2020
“Excellent service. Thank you. ”
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100
Steve M.
January 8, 2020
“Staff clarified questions I had o our new auto coverage.”
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101
Giddel A.
January 8, 2020
“Always great customer service!”
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102
Michael C.
January 8, 2020
“Your staff is what has truly set you apart from other insurance providers to me.”
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103
Edward W.
January 8, 2020
“Very helpful”
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104
Robert L.
January 8, 2020
“Always friendly and helpful. Professionals who take care of your questions promptly! ”
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105
Jill K.
December 20, 2019
“My experience is always wonderful & needs are met with proficiency. Thank you, Dusty Wallace!”
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106
John C.
December 11, 2019
“John Lewis made the transfer process easy for us and the Allstate rates are very competitive.”
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107
Leo L.
December 11, 2019
“Great company to work with – very nice office staff.”
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108
Jeannette M.
December 10, 2019
“Just last weekend I recommended him to my nephew.”
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109
Roxanna C.
December 2, 2019
“Helped me with all my questions and made me feel very comfortable with my decision. Thank you!”
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110
Kalpana I.
December 2, 2019
“Very helpful and efficient!! Thank you.”
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111
Rhonda F.
November 25, 2019
“Always a pleasure to call for any reason.”
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112
Jackie C.
November 21, 2019
“Very good, as usual. Y'all are always helpful and nice to us.”
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113
Kathy M.
November 21, 2019
“We’ve had Allstate insurance and have used this agency for 20+ years. Great experience.”
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114
Michael O.
November 21, 2019
“The people in the office have always been good to work with and quick to respond.”
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115
Gregory B.
November 11, 2019
“The service was exceptional!!”
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116
Robert L.
November 11, 2019
“Great crew, excellent service, keep up the great work!”
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117
Alan M.
November 11, 2019
“Very satisfied with the service and exceptional policy.”
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118
Bergeson D.
November 11, 2019
“Your team has always responded quickly with the information requested. We appreciate your efforts!”
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119
Bill V.
November 7, 2019
“I appreciated assistance with my homeowners' insurance.”
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120
Devin S.
November 7, 2019
“Ms. Ellen has been very helpful and knowledgeable answering all of my questions. She has been forthcoming and honest with me throughout the whole process. I appreciate her professionalism while not being overbearing or pushy.”
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121
Emily D.
October 23, 2019
“I’ve had to make changes to my policy lately and EVERYONE I have talked to at this office has been so kind and helpful. I was blown away with how simple they made removing and adding a new vehicle to my policy! Would recommend based on the excellent customer service!”
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122
Gary U.
October 16, 2019
“As always, professional and responsive. Thanks again for your assistance on our needs.”
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123
Mark T.
October 14, 2019
“Positive & professional”
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124
Deborah C.
October 10, 2019
“Kathy Hamilton was extremely helpful. She answered all my questions and provided outstanding customer service. Thank you very much!”
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125
Lori B.
October 10, 2019
“Good- handle everything in a timely manner.”
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126
Arlene W.
October 10, 2019
“I have enjoyed doing business with Wallace Insurance Agency. Cathy and I have enjoyed taking care of my insurance.”
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127
Nancy H.
October 10, 2019
“At Kathy"s suggestion, I added water backup protection. Within a week of moving to my new home, I had my first ever water back up. She's a lifesaver!”
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128
Judy T.
October 9, 2019
“I worked with Allison to reinstate my homeowner's insurance and add a rental property and auto policy to the mix. She handled everything and answered all of my questions. My experience working with her was exceptional”
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129
Patti S.
October 7, 2019
“Very good. Ellen was very helpful and informative.”
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130
Janice J.
October 3, 2019
“Everyone seems very caring; giving the best deals possible.”
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131
Hector L.
October 2, 2019
“Great customer service thanks.”
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132
Reggie M.
October 1, 2019
“Excellent, professional, on time and friendly service. Thank you!”
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133
Lisa L.
October 1, 2019
“Always helpful”
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134
Charlene G.
September 26, 2019
“Dusty Wallace Insurance is a awesome insurance company I would recommend them to family and friends.”
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135
Fanta M.
September 26, 2019
“After such a disaster, my Dusty Wallace Insurance team put hope back into my situation”
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136
Woo Ho L.
September 16, 2019
“I called the agency to ask questions, and they followed my questions and completed work I asked.”
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137
Elsie B.
September 16, 2019
“Very helpful.”
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138
Fred A.
September 16, 2019
“Follow up was great. Answered all my multiple questions. The experience was very pleasing and professional. Ellen is an outstanding professional.”
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139
Pamela W.
September 5, 2019
“Claim took a bit longer than we had hoped but you guys were there every step of the way and saw to it that we were informed of everything along the way. We had a great outcome in the court room. Kyle was great, informative, knowledgeable, encouraging, and his experience was greatly appreciated.”
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140
Edward W.
September 5, 2019
“Great experience and saved me money. Very professional approach and the whole office staff was helpful. There was some confusion on my part because I am old and out of date but everything was explained to my satisfaction.”
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141
Andrea T.
August 29, 2019
“Good was very helpful.”
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142
Andrea Thomas
August 27, 2019
“Good was very helpful”
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143
Cynthia P.
August 27, 2019
“Omg this has to be the best experience I have ever had with an agency Thank you so very much. Such kind and caring people”
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144
Meghan H.
August 26, 2019
“Always great!”
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145
Carol V.
August 26, 2019
“Very pleased.”
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146
Wilma Jean W.
August 22, 2019
“I am so happy to be a part of the Dusty Wallace Insurance Family. You are the BEST! God bless you and many THANKS”
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147
Robert L.
August 19, 2019
“Great service, great staff, a pleasure to work with thanks.”
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148
Christolyn T.
August 19, 2019
“I have received the absolute best service possible. Ellen is always so pleasant to talk to. I hate calling companies but when I call my calls are taken promptly and I feel as if I am a priority.”
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149
Antonio B.
August 13, 2019
“Very good impression.”
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150
Jason N.
August 13, 2019
“Really great agency. Since moving to Texas in 1996 I've been with 2 agencies prior to Dusty. Neither compares to this team.”
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151
Rich M.
August 13, 2019
“John Lewis was informative and helpful to me in moving from an insurance carrier I’ve had for more than ten years to AllState. I highly recommend him as an agent.”
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152
Jane S.
August 8, 2019
“I feel great about my experience with Dusty Wallace. Every time I request any insurance they're anxious to help me and don't waste any time completing my requests”
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153
Kathye G.
August 7, 2019
“Ellen Kleibrink is amazing was very delightful and helpful. She made sure that I received all my policy needs.”
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154
Dong C.
August 7, 2019
“Amount of payment is reasonable.”
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155
Julia S.
August 5, 2019
“Very good.”
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156
Maxie S.
August 1, 2019
“friendly, timely, thorough, professional.”
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157
Thomas C.
August 1, 2019
“I would recommend Dusty Wallace Insurance for three reasons: (1) claim service, (2) Allison, who takes care of most of my needs, and (3) accessibility/convenience (the office is literally 1/2 block from my home. Seriously, I have found the rates to be attractive and Allison has taken very good care of me. Allstate claim service has also gone above and beyond for a recent home water leak claim. I am happy.”
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158
Andy V.
August 1, 2019
“Awesome, always very responsive!”
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159
Lindsay S.
July 31, 2019
“Barbie was very helpful, efficient, and friendly. She's the exact reason I switched to Dusty Wallace.”
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160
Laurie H.
July 31, 2019
“Excellent customer service!”
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161
Jennifer J.
July 31, 2019
“The staff was efficient and helpful.”
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162
David W.
July 31, 2019
“Very good and not pushy.”
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163
Hua D.
July 24, 2019
“Very nice and professional!”
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164
Barbara G.
July 24, 2019
“Completely happy with my experience. Jeremy was very helpful in addressing all of my concerns. I am looking forward to my association with Allstate”
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165
Barbara G.
July 23, 2019
“I have just started the process of possibly changing my house and car insurance to Dusty Wallace Insurance. So far I am pleased with what I have learned. Will make my decision in a few days.”
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166
Juan O.
July 17, 2019
“Very professional”
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167
Anu R.
July 17, 2019
“It was a great to work with Allison. She was extremely helpful throughout the process.”
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168
Christian G.
July 16, 2019
“Very professional, very friendly. I would recommend Taylor to anyone who asks”
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169
Steven K.
July 12, 2019
“Barbie was excellent. Communicative and did a great job addressing my inquiries. Also promptly returned a call when asked. Thank you Barbie!”
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170
Thomas S.
July 11, 2019
“Ellen was exception, punctual and helped with every step. She was very patient as the previous insurance company was terrible to work with. Thank you Ellen!”
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171
Eric S.
July 11, 2019
“Barbie was very helpful and a pleasure to work with.”
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172
Michael Cox
July 8, 2019
“Wonderful people who do what they can to make your claim experience as stress-free as possible”
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173
Heike C.
July 8, 2019
“Forgot to pay the premium on an umbrella policy. Called and Sidney took care of it for me! Quick and easy. She also offered to set all my policies up for Easy Pay.”
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174
Robert J.
July 2, 2019
“Great customer relations and wonderful customer satisfaction”
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175
Maker A.
July 2, 2019
“I’m thankful for great service you provide. Great service experience”
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176
Bobby H.
July 2, 2019
“It is always a pleasure dealing with any of the staff at Dusty Wallace. Sydney was amazing as usual on this call.”
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177
Paul B.
July 2, 2019
“Transaction was handled perfect. Timely callback and modifying auto policy was smooth and painless.”
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178
Jeff D.
July 2, 2019
“Always great talking with the folks in this office!”
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179
Robert L.
July 2, 2019
“Taylor was terrific. Not pushy like many other companies I shopped. Answered all my questions and was very patient when I had to find documents etc. to answer her questions. I was not going to use Allstate due to a bad experience with another Allstate agent but she convinced me that I would have no such problems with this agency. I have been treated like an important client and that is what I expected.”
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180
Bobby H.
June 25, 2019
“Love how I am treated when I call in and how I am taken care of for my insurance needs when it comes to your staff. ”
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181
Russell R.
June 25, 2019
“ Great knowledgable people fabulous attitude! ”
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182
Thomas D.
June 25, 2019
“ Always helpful and courteous. Best rates I’ve found. I occasionally shop but end up staying ”
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183
Jeanette M.
June 25, 2019
“ I have been very pleased with Dusty Wallace. Thanks for all you do. ”
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184
Wilma H.
June 25, 2019
“Great all questions always answered.”
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185
Sandra I.
June 25, 2019
“Good.”
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186
Alex S.
June 25, 2019
“Great! everything was explained to me and Taylor was easy to work with. Thank you for saving me money!”
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187
David S.
June 18, 2019
“This office is great to work with. They always welcome in-person visits which is a nicer way to do business and helps go over different options”
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188
Vamsikrishna G.
June 14, 2019
“Allison was really helpful. She is really a sweet person and had given the best customer service. So now wholeheartedly I can recommend my friends and colleagues to Allison. Thank you.”
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189
Lenise H.
June 13, 2019
“I have been with you guys for over a year this is the first time I’ve had to file a claim OMG I was amazed at the ease of filing. The only I had to do was answer my phone. Barbie took care of everything and what she told me would take 24-48 hours was completed within 12. Service King called then Claims then Enterprise. Thank y’all so much.”
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190
Hector E.
June 13, 2019
“Sydney was extremely helpful.”
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191
Ranee V.
June 12, 2019
“Friendly and helpful”
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192
Timothy D.
June 12, 2019
“Excellent experience from start to finish. Very friendly and welcoming.”
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193
Jim F.
June 10, 2019
“Allison was very professional and most helpful with my car insurance issues. She assisted me in adjusting my auto policy to better reflect my current driving needs. Thank you Allison!”
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194
Larry R.
June 10, 2019
“I Love Dusty Wallace Insurance and my Rep. I only wish they would send me new insurance cards when the others are out. I am old and not really a computer person”
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195
Kacie L.
June 10, 2019
“Taylor was extremely helpful with explains the policy to us we are first time home buyers this was all new and I’m very happy she took the time to explain everything.”
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196
Roland M.
June 3, 2019
“The young lady who answered the phone was awesome Sydney she handled my questions and responded with well thought answers brilliant sales job thank you.”
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197
Kathleen N.
May 30, 2019
“Quick, very helpful”
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198
Paul C.
May 30, 2019
“Very attentive agency. Thanks for the good service”
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199
Dennis P.
May 30, 2019
“Allison Rocks! My coverage was about to expire courtesy of a compromised and replaced credit card, and Allison's much appreciated proactive contact allowed me to fend off the unintended consequences. In the past I had used the annual policy route, but work variability directed me toward a month-to-month payment model. So, when the card was compromised and the account switched, I had totally forgotten the MtM model and only through Allison's reach out was disaster averted. On the care-and-handling side, Allison stayed with me and my problem until it was absolutely, positively resolved. And yes, it took more than just a few minutes to fix the issue, so tenacity is certainly a very valued trait with Mr. Wallace's Team. Many Thanks!”
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200
Victoria P.
May 30, 2019
“Always very friendly and helpful.”
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201
Pete W.
May 15, 2019
“Great organization to work with… Very easy to work with the people and they solve my problems very quickly. Nice job”
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202
Gracie G.
May 15, 2019
“Loved it!! Everyone that helped me made it so easy. . Thank Yall I'm so glad we switched ..Allison and Barbie thank you so much
You ladies Rock!!!!” -
203
Jaime O.
May 14, 2019
“Ellen was very patient and helpful with trying to assist me with my insurance quote. I would highly recommend her to future clients!”
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204
Amber S.
May 14, 2019
“Ellen was very helpful and has made changing insurance company's easy and painless.”
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205
Antonio J.
May 14, 2019
“We are happy with the service and will recommend to friends and family.”
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206
Mark I.
May 14, 2019
“Ellen provided excellent information and service start to finish!”
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207
Brian H.
May 14, 2019
“Good service”
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208
Pete W.
May 14, 2019
“Great organization to work with… Very easy to work with the people and they solve my problems very quickly. Nice job”
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209
Steven N.
May 14, 2019
“Getting Better. Allstate is expensive and you would expect the best from them”
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210
Paul M.
May 14, 2019
“I'm enjoying my experience with Allstate Insurance. The customer service and employees are very helpful”
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211
Dennis M.
May 14, 2019
“Very professional & knowledge”
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212
Benny S.
May 14, 2019
“I would say communications have gotten better than at the very beginning. It was nice meeting you personally, for the first time, since I joined Allstate”
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213
Krishnan R.
May 14, 2019
“No complaints”
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214
Margaret L.
May 14, 2019
“Very comfortable, easy. No stress”
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215
Yetta C.
May 14, 2019
“Very well”
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216
Andrea R.
May 14, 2019
“It's always great”
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217
Alberto T.
May 14, 2019
“Great”
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218
Andreanna T.
May 14, 2019
“I had a very good experience on the phone a few weeks ago. I had been experiencing some financial hardships, and the agency was very kind in allowing me to pay my insurance later than the due date.”
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219
Christine R.
May 14, 2019
“No claims, so limited contact, but the people in your office are great”
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220
Eva R.
May 14, 2019
“No complaints and all good. Appreciate the emails and update on my account. Of course not ever happy about increases but overall I am satisfied”
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221
Norris A.
May 14, 2019
“Great”
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222
Hugh B.
May 14, 2019
“I usually don’t volunteer but if asked I would recommend contacting you”
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223
James H.
May 14, 2019
“Dusty has been good about handling my Home and Auto insurance”
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224
Freida K.
May 14, 2019
“The staff were very helpful , knowledgeable and kind”
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225
Ray W.
May 14, 2019
“The people in the office on our last visit were a big help with our latest incident. With our history with Allstate since 1980, we have always had a lot of help when something happens. Thank u.”
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226
Richard S.
May 14, 2019
“Prior to moving my account to your office, I was ready to cut my relationship with Allstate. The team at your office exhibits the competency and professionalism which I had come to expect in my relationship with Allstate. I am please to tell you that they are the reason I have decided to continue my relationship with Allstate.”
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DAVID D.
May 3, 2019
“These folks take care of their customers, even when after moving to another state, we weren’t their customer anymore! That’s first class service! The very patient young lady that we spoke to really helped us out and managed to find records that we were pretty convinced were unfindable! What a superstar! ”
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WILLAM
May 3, 2019
“Ellens response, assistance, and persistence was exceptional and very helpful in making this important decision. Get should get an "11". ”
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LARRY P.
May 3, 2019
“I appreciate the experience and service provided from having a continuing relationship with your agency. ”
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KEVIN O.
May 3, 2019
“Every time I call, Allison has been extremely helpful and completely answered my question or gotten back to us either by phone or email when she has found out more. I feel like you have had our backs each time we’ve had an issue. We’ve been clients since 2014 and are very thankful we found you. ”
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FERNANDO F.
May 3, 2019
“In general y'all are great. Your respond promptly to any calls I make to your office. I rarely make claims but had to last year for hail damage to our home and one of my vehicles. All claims were processed and all is good now. Where I'm getting concerned is the cost of your policies. I recently received a quote for equivalent converage from another company that is associated with my employer, Hewlett Packard Enterprise. Their quote is much lower for equivalent coverage, deductibles, etc. I will be contacting y'all to discuss this and see if you can match or beat their prices otherwise I may have to change insurance providers. I want to give y'all a chance first because we have been your customer for many years but with that I must ensure that I'm spending my money wisely. I'll try to call you soon. ”
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JACKIE C.
May 3, 2019
“Your people are awesome! And, I mean it. You always show a willingness to work with us when we have issues. Regarding the accident that Donny was involved with earlier this month, thank you for being so quick to get things rolling for us. My Allstate contact, Paula Ritchey, has been good, too. ”
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SOUHEIL S.
May 3, 2019
“Very comfortable with my agent she is very easy going trying hard to get me the best deals .... I really appreciate her efforts and kindness... ”
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RHONDA W.
May 3, 2019
“I've been an insurance client for almost 30 years and had Allstate before and loved it (not sure why we ever changed) but you guys by far are the absolute BEST!!!! I am HUGE on customer service, probably because that's the service I also provide but I will never leave if I continue to receive this kind of service. I also sent my son, who also has is a client so keep up the GREAT work. Thanks for all you do Dusty Wallace and GANG! ”
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KAREN M.
May 3, 2019
“Your agency has always been great. Very helpful, friendly, has great rates and provides help promptly when needed. ”
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RUTH W.
May 3, 2019
“I filled one out in July Derek Is great goes over & above to search things out Derek great Personality,Patience most of all he shows care in what concerns you If he is not sure of something he goes the extra mile to find out the answer for you . Hats off to you Derek Att Keep up the good work !! ”
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NORMA H.
May 3, 2019
“Ellen was very nice since the moment I walked in. She did an awesome job for me as she provided and selected the right information to insured my cars. Plus the cost of the insurance is lower now. ”
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FARZAD L.
May 3, 2019
“I am happy with the suppprt and service I get from you. Always available and on the reach. Thx ”
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PATTI G.
May 3, 2019
“Enjoy the convenience of ebill but would rather not get solicitation emails for additional life/med/etc coverage. ”
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COETA R.
May 3, 2019
“I got help pronto to get auto insurance paid by check, our preferred way of paying premiums. Easy & pleasant. ”
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RICARDO O.
May 3, 2019
“Very polite ,professional and personal is always helpful. Thanks for the great service . ”
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ROSEMARY S.
May 3, 2019
“Allison went above and beyond what you would expect for an agent. She will always be my goto person to find additional insurance needs. She helped with two homes and our auto policy and was very patient with me. I love her service to my family. Thank you so much for saving us money on 3 policies. ”
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BEVERLY M.
May 3, 2019
“It was awesome the lady ellen kirbrink she was so very awesome .. i was at work couldnt be on the phone ..Im not good at answering my phone anyway .. She delt with me and text me cause i couldnt be on the phone .. sometimes i didnt even respond till the next day ...as fustrated that im sure i made her she never showed it once ... she was very kind worked hard and she worked hard for me ... i really really apperciate that ... ”
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DAVID S.
May 3, 2019
“So Far So Good! Always in the market for better rates. ”
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CHARLES W.
May 3, 2019
“Excellent ”
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JOSE G.
May 3, 2019
“She did a great job help me to get insurance. Seems about to move. She did it really easy ”
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MANSEL A.
May 3, 2019
“Your office was exemplary, as always, in taking care of everything. The repairs on the GMC Yukon look great. Thanks for being a great insurance provider. ”
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CHANDRA G.
May 3, 2019
“It is a pleasant experience ”
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MARIO D.
May 3, 2019
“Excellent support and responsiveness. I’m very pleased. ”
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RAY W.
May 3, 2019
“The people in the office on our last visit were a big help with our latest incident. With our history with Allstate since 1980, we have always had a lot of help when something happens. Thank u. ”
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FREIDA K.
May 3, 2019
“The staff were very helpful, knowledgeable and kind . ”
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GLEN L.
May 3, 2019
“I found dealing with Allison a pleasure. She treated me with respect and was quick to help me with any difficulty. When I phoned the agency the woman who answered was polite and nice. (I almost said warm but then I realized that there are 42 degrees of warm.) ”
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PAUL P.
May 3, 2019
“Happy with the service ”
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ANJAN R.
May 3, 2019
“It was great experience working with Ms. ALLISON from Dusty Wallace- All State agency. She was prompt in reverting back to emails and helping us in getting our insurance at the earliest possible. We immensely appreciate her efforts. ”
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ROBERT Q.
May 3, 2019
“Overall good. Easy to use tools. Good level of communication and support ”
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JAMIE O.
May 3, 2019
“Ellen was very patient and helpful with trying to assist me with my insurance quote. I would highly recommend her to future clients! ”
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PAIGE M.
May 3, 2019
“I am grateful to Allison and the rest of my Dusty Wallace team for always taking care of our insurance needs!! ”
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MIKAYLA F.
May 3, 2019
“Ellen was extremely helpful and made this process so easy for a first time insurance buyer like myself. Her kind personality was much appreciated. Thank you! ”
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RICHARD G.
May 3, 2019
“Very pleasant and personable. Could not be any easier for me. ”
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ELIZABETH C.
May 3, 2019
“My experience has been great. ”
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PRGGY O.
May 3, 2019
“Awsome ”
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LILLIE B.
May 3, 2019
“I am very appy with my agent, Allison Swinchatt. She was patient and thorough in her effort to enroll me in Allstate. Allison had ready answers to all my questions. ”
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ANGELA H.
May 3, 2019
“It was great and helpful ”
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JAMES S.
May 3, 2019
“We are very happy with the serves that we get from you, Thank you. ”
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NAVEED I.
May 3, 2019
“Was a very great and easy process of transition from old to this new insurance company. I hope you guys keep this up! ”
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KATHEY B.
May 3, 2019
“Very friendly and quick to help me ”
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MARTIN R.
May 3, 2019
“Great service ”
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TED B.
July 30, 2018
“Appreciated the way your staff responded to my concerns after an exceptionally large towing bill, and then surprising me with full restitution vs what was originally expected. Appreciate their follow up.”
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SALLIE K.
July 30, 2018
“Mr. Dusty Wallace, you all have been great! I'm happy being a client at your agency.”
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ROCKY V.
July 30, 2018
“Dusty and his team have been there for me any time I have needed them, whether it be generating a claim or just asking questions. Great service from an agent who really cares!”
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TOM C.
July 30, 2018
“I felt great. like I was talking to someone who knew me, who knew my needs and was ready to provide me with what I needed.”
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PETER S.
July 30, 2018
“Great service at a great price!”
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CHRIS C.
July 30, 2018
“Staff were friendly and helpful and prompt at following up with us. Got us the best rates we could find.”
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LARRY P.
July 30, 2018
“I would highly recommend the agency to other people!”
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DIANNA D.
July 30, 2018
“Very good, friendly helpful prompt service with very competitive prices”
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CHAD S.
July 30, 2018
“Pricing is fantastic and the service to date has been even better!”
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MIKE A.
July 30, 2018
“Wonderful staff, pleasant atmosphere. Excellent resource for recommending contractors to address issues around the house that need attention. Thank you!!!”
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SUMMER F.
July 30, 2018
“Wonderful. ..so easy and got it right!”
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WILLIAM G.
July 30, 2018
“Agents are cordial, responsive, and knowledgeable.”
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CHRISTINE M.
July 30, 2018
“Allison was great and helped me with all my needs!! She helped me every step of the way. I did turn on referrals and was to receive a gift card but haven't yet.”
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LAUREN P.
July 30, 2018
“I found them attentive and prompt to handle my questions, concerns, or changes to my insurance.”
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FAIVEL P.
July 30, 2018
“I have already recommended a friend who is now a client of your agency. That in and of itself demonstrates my satisfaction with your agency.”
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DAVID W.
July 30, 2018
“Very professional and friendly staff. They are quick to assist when you have questions. Convenient location and office hours.”
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DONNA L.
July 30, 2018
“Always helpful, knowledgeable and honest”
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THOMAS H.
July 30, 2018
“Have never had a problem with getting the things I needed..always top notch..job well done to all of your crew…thanks for the hard work..”
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JAMES C.
July 30, 2018
“Dusty Wallace Insurance Agency has been breath of fresh air. I was with Nationwide for nearly 15 years and never really had much to compare them to till now. Your customer service is far superior than theirs both with your office and a company. Will definitely recommend you guys when the chance comes along.”
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ELAINE S.
July 30, 2018
“You're always responsive, and I know I can trust you.”
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BETTY S.
July 30, 2018
“You are always there and ready to help.”
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WILLIAM G.
July 30, 2018
“Efficient, friendly staff! Handles all request promptly and accurately!”
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JANE S.
July 30, 2018
“I enjoy doing business with Dusty as they are very polite and very efficient.”
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ASHLEY B.
February 9, 2018
“I worked with Peyton Oxford and made me feel extremely comfortable and confident about my problem (that was the other drivers fault). I was guided through the whole thing and she was there for me every step! Thank you so much for everything! :)”
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TED B.
February 9, 2018
“Appreciated the way your staff responded to my concerns after an exceptionally large towing bill, and then surprising me with full restitution vs what was originally expected. Appreciate their follow up.”
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BRYAN S.
February 9, 2018
“I have had nothing but the best experience possible. I am SO happy that I changed and I have already told friends and family about my experience. Thank you! :)”
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CHRISTOPHER R.
February 9, 2018
“The agents at the Dusty Wallace office were genuinely friendly and welcoming upon arrival. After the introductions, we began to discuss Life Insurance options. Boy, is there a ton of things to consider. They made the insurance options as clear as possible to this layman. They allowed me to leave without pushing me too hard to make a decision right there. That was nice. The follow-up call was about a week later. Again, not pushing, just asking where I was with the decision. Good, kind people, treating you as you would want.”
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LINDA R.
February 9, 2018
“Though I moved to Missouri a few years ago, I needed some help with proof of insurance from 2008, when I was still in Texas. Your office went out of their way to help me find the documentation we needed, your representative was professional, sympathetic to our situation, and very helpful! As always, excellent service from your agency.”
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TOGETHER
HELPING
OTHERS
Helping Families Focus On What Matters Most
Here at Dusty Wallace Insurance, we are grateful to be in a position where we can support our community with the help of our wonderful clients and diligent staff. We understand how difficult it can be for families after receiving a diagnosis for a terminal illness like cancer, especially for a child, and want to […]
