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What Our Customers Say

“I called the agency to ask questions, and they followed my questions and completed work I asked.”

Woo Ho L.

“Very helpful.”

Elsie B.

“Follow up was great. Answered all my multiple questions. The experience was very pleasing and professional. Ellen is an outstanding professional.”

Fred A.

“Claim took a bit longer than we had hoped but you guys were there every step of the way and saw to it that we were informed of everything along the way. We had a great outcome in the court room. Kyle was great, informative, knowledgeable, encouraging, and his experience was greatly appreciated.”

Pamela W.

“Great experience and saved me money. Very professional approach and the whole office staff was helpful. There was some confusion on my part because I am old and out of date but everything was explained to my satisfaction.”

Edward W.

“Good was very helpful.”

Andrea T.

“Good was very helpful”

Andrea Thomas

“Omg this has to be the best experience I have ever had with an agency Thank you so very much. Such kind and caring people”

Cynthia P.

“Always great!”

Meghan H.

“Very pleased.”

Carol V.

“I am so happy to be a part of the Dusty Wallace Insurance Family. You are the BEST! God bless you and many THANKS”

Wilma Jean W.

“Great service, great staff, a pleasure to work with thanks.”

Robert L.

“I have received the absolute best service possible. Ellen is always so pleasant to talk to. I hate calling companies but when I call my calls are taken promptly and I feel as if I am a priority.”

Christolyn T.

“Very good impression.”

Antonio B.

“Really great agency. Since moving to Texas in 1996 I've been with 2 agencies prior to Dusty. Neither compares to this team.”

Jason N.

“John Lewis was informative and helpful to me in moving from an insurance carrier I’ve had for more than ten years to AllState. I highly recommend him as an agent.”

Rich M.

“I feel great about my experience with Dusty Wallace. Every time I request any insurance they're anxious to help me and don't waste any time completing my requests”

Jane S.

“Ellen Kleibrink is amazing was very delightful and helpful. She made sure that I received all my policy needs.”

Kathye G.

“Amount of payment is reasonable.”

Dong C.

“Very good.”

Julia S.

“friendly, timely, thorough, professional.”

Maxie S.

“I would recommend Dusty Wallace Insurance for three reasons: (1) claim service, (2) Allison, who takes care of most of my needs, and (3) accessibility/convenience (the office is literally 1/2 block from my home. Seriously, I have found the rates to be attractive and Allison has taken very good care of me. Allstate claim service has also gone above and beyond for a recent home water leak claim. I am happy.”

Thomas C.

“Awesome, always very responsive!”

Andy V.

“Barbie was very helpful, efficient, and friendly. She's the exact reason I switched to Dusty Wallace.”

Lindsay S.

“Excellent customer service!”

Laurie H.

“The staff was efficient and helpful.”

Jennifer J.

“Very good and not pushy.”

David W.

“Very nice and professional!”

Hua D.

“Completely happy with my experience. Jeremy was very helpful in addressing all of my concerns. I am looking forward to my association with Allstate”

Barbara G.

“I have just started the process of possibly changing my house and car insurance to Dusty Wallace Insurance. So far I am pleased with what I have learned. Will make my decision in a few days.”

Barbara G.

“Very professional”

Juan O.

“It was a great to work with Allison. She was extremely helpful throughout the process.”

Anu R.

“Very professional, very friendly. I would recommend Taylor to anyone who asks”

Christian G.

“Barbie was excellent. Communicative and did a great job addressing my inquiries. Also promptly returned a call when asked. Thank you Barbie!”

Steven K.

“Ellen was exception, punctual and helped with every step. She was very patient as the previous insurance company was terrible to work with. Thank you Ellen!”

Thomas S.

“Barbie was very helpful and a pleasure to work with.”

Eric S.

“Wonderful people who do what they can to make your claim experience as stress-free as possible”

Michael Cox

“Forgot to pay the premium on an umbrella policy. Called and Sidney took care of it for me! Quick and easy. She also offered to set all my policies up for Easy Pay.”

Heike C.

“Great customer relations and wonderful customer satisfaction”

Robert J.

“I’m thankful for great service you provide. Great service experience”

Maker A.

“It is always a pleasure dealing with any of the staff at Dusty Wallace. Sydney was amazing as usual on this call.”

Bobby H.

“Transaction was handled perfect. Timely callback and modifying auto policy was smooth and painless.”

Paul B.

“Always great talking with the folks in this office!”

Jeff D.

“Taylor was terrific. Not pushy like many other companies I shopped. Answered all my questions and was very patient when I had to find documents etc. to answer her questions. I was not going to use Allstate due to a bad experience with another Allstate agent but she convinced me that I would have no such problems with this agency. I have been treated like an important client and that is what I expected.”

Robert L.

“Love how I am treated when I call in and how I am taken care of for my insurance needs when it comes to your staff. ”

Bobby H.

“ Great knowledgable people fabulous attitude! ”

Russell R.

“ Always helpful and courteous. Best rates I’ve found. I occasionally shop but end up staying ”

Thomas D.

“ I have been very pleased with Dusty Wallace. Thanks for all you do. ”

Jeanette M.

“Great all questions always answered.”

Wilma H.


Sandra I.

“Great! everything was explained to me and Taylor was easy to work with. Thank you for saving me money!”

Alex S.

“This office is great to work with. They always welcome in-person visits which is a nicer way to do business and helps go over different options”

David S.

“Allison was really helpful. She is really a sweet person and had given the best customer service. So now wholeheartedly I can recommend my friends and colleagues to Allison. Thank you.”

Vamsikrishna G.

“I have been with you guys for over a year this is the first time I’ve had to file a claim OMG I was amazed at the ease of filing. The only I had to do was answer my phone. Barbie took care of everything and what she told me would take 24-48 hours was completed within 12. Service King called then Claims then Enterprise. Thank y’all so much.”

Lenise H.

“Sydney was extremely helpful.”

Hector E.

“Friendly and helpful”

Ranee V.

“Excellent experience from start to finish. Very friendly and welcoming.”

Timothy D.

“Allison was very professional and most helpful with my car insurance issues. She assisted me in adjusting my auto policy to better reflect my current driving needs. Thank you Allison!”

Jim F.

“I Love Dusty Wallace Insurance and my Rep. I only wish they would send me new insurance cards when the others are out. I am old and not really a computer person”

Larry R.

“Taylor was extremely helpful with explains the policy to us we are first time home buyers this was all new and I’m very happy she took the time to explain everything.”

Kacie L.

“The young lady who answered the phone was awesome Sydney she handled my questions and responded with well thought answers brilliant sales job thank you.”

Roland M.

“Quick, very helpful”

Kathleen N.

“Very attentive agency. Thanks for the good service”

Paul C.

“Allison Rocks! My coverage was about to expire courtesy of a compromised and replaced credit card, and Allison's much appreciated proactive contact allowed me to fend off the unintended consequences. In the past I had used the annual policy route, but work variability directed me toward a month-to-month payment model. So, when the card was compromised and the account switched, I had totally forgotten the MtM model and only through Allison's reach out was disaster averted. On the care-and-handling side, Allison stayed with me and my problem until it was absolutely, positively resolved. And yes, it took more than just a few minutes to fix the issue, so tenacity is certainly a very valued trait with Mr. Wallace's Team. Many Thanks!”

Dennis P.

“Always very friendly and helpful.”

Victoria P.

“Great organization to work with… Very easy to work with the people and they solve my problems very quickly. Nice job”

Pete W.

“Loved it!! Everyone that helped me made it so easy. . Thank Yall I'm so glad we switched ..Allison and Barbie thank you so much👍👍You ladies Rock!!!!”

Gracie G.

“Ellen was very patient and helpful with trying to assist me with my insurance quote. I would highly recommend her to future clients!”

Jaime O.

“Ellen was very helpful and has made changing insurance company's easy and painless.”

Amber S.

“We are happy with the service and will recommend to friends and family.”

Antonio J.

“Ellen provided excellent information and service start to finish!”

Mark I.

“Good service”

Brian H.

“Great organization to work with… Very easy to work with the people and they solve my problems very quickly. Nice job”

Pete W.

“Getting Better. Allstate is expensive and you would expect the best from them”

Steven N.

“I'm enjoying my experience with Allstate Insurance. The customer service and employees are very helpful”

Paul M.

“Very professional & knowledge”

Dennis M.

“I would say communications have gotten better than at the very beginning. It was nice meeting you personally, for the first time, since I joined Allstate”

Benny S.

“No complaints”

Krishnan R.

“Very comfortable, easy. No stress”

Margaret L.

“Very well”

Yetta C.

“It's always great”

Andrea R.


Alberto T.

“I had a very good experience on the phone a few weeks ago. I had been experiencing some financial hardships, and the agency was very kind in allowing me to pay my insurance later than the due date.”

Andreanna T.

“No claims, so limited contact, but the people in your office are great”

Christine R.

“No complaints and all good. Appreciate the emails and update on my account. Of course not ever happy about increases but overall I am satisfied”

Eva R.


Norris A.

“I usually don’t volunteer but if asked I would recommend contacting you”

Hugh B.

“Dusty has been good about handling my Home and Auto insurance”

James H.

“The staff were very helpful , knowledgeable and kind”

Freida K.

“The people in the office on our last visit were a big help with our latest incident. With our history with Allstate since 1980, we have always had a lot of help when something happens. Thank u.”

Ray W.

“Prior to moving my account to your office, I was ready to cut my relationship with Allstate. The team at your office exhibits the competency and professionalism which I had come to expect in my relationship with Allstate. I am please to tell you that they are the reason I have decided to continue my relationship with Allstate.”

Richard S.

“These folks take care of their customers, even when after moving to another state, we weren’t their customer anymore! That’s first class service! The very patient young lady that we spoke to really helped us out and managed to find records that we were pretty convinced were unfindable! What a superstar! ”


“Ellens response, assistance, and persistence was exceptional and very helpful in making this important decision. Get should get an "11". ”


“I appreciate the experience and service provided from having a continuing relationship with your agency. ”


“Every time I call, Allison has been extremely helpful and completely answered my question or gotten back to us either by phone or email when she has found out more. I feel like you have had our backs each time we’ve had an issue. We’ve been clients since 2014 and are very thankful we found you. ”


“In general y'all are great. Your respond promptly to any calls I make to your office. I rarely make claims but had to last year for hail damage to our home and one of my vehicles. All claims were processed and all is good now. Where I'm getting concerned is the cost of your policies. I recently received a quote for equivalent converage from another company that is associated with my employer, Hewlett Packard Enterprise. Their quote is much lower for equivalent coverage, deductibles, etc. I will be contacting y'all to discuss this and see if you can match or beat their prices otherwise I may have to change insurance providers. I want to give y'all a chance first because we have been your customer for many years but with that I must ensure that I'm spending my money wisely. I'll try to call you soon. ”


“Your people are awesome! And, I mean it. You always show a willingness to work with us when we have issues. Regarding the accident that Donny was involved with earlier this month, thank you for being so quick to get things rolling for us. My Allstate contact, Paula Ritchey, has been good, too. ”


“Very comfortable with my agent she is very easy going trying hard to get me the best deals .... I really appreciate her efforts and kindness... ”


“I've been an insurance client for almost 30 years and had Allstate before and loved it (not sure why we ever changed) but you guys by far are the absolute BEST!!!! I am HUGE on customer service, probably because that's the service I also provide but I will never leave if I continue to receive this kind of service. I also sent my son, who also has is a client so keep up the GREAT work. Thanks for all you do Dusty Wallace and GANG! ”


“Your agency has always been great. Very helpful, friendly, has great rates and provides help promptly when needed. ”


“I filled one out in July Derek Is great goes over & above to search things out Derek great Personality,Patience most of all he shows care in what concerns you If he is not sure of something he goes the extra mile to find out the answer for you . Hats off to you Derek Att Keep up the good work !! ”


“Ellen was very nice since the moment I walked in. She did an awesome job for me as she provided and selected the right information to insured my cars. Plus the cost of the insurance is lower now. ”


“I am happy with the suppprt and service I get from you. Always available and on the reach. Thx ”


“Enjoy the convenience of ebill but would rather not get solicitation emails for additional life/med/etc coverage. ”


“I got help pronto to get auto insurance paid by check, our preferred way of paying premiums. Easy & pleasant. ”


“Very polite ,professional and personal is always helpful. Thanks for the great service . ”


“Allison went above and beyond what you would expect for an agent. She will always be my goto person to find additional insurance needs. She helped with two homes and our auto policy and was very patient with me. I love her service to my family. Thank you so much for saving us money on 3 policies. ”


“It was awesome the lady ellen kirbrink she was so very awesome .. i was at work couldnt be on the phone ..Im not good at answering my phone anyway .. She delt with me and text me cause i couldnt be on the phone .. sometimes i didnt even respond till the next day fustrated that im sure i made her she never showed it once ... she was very kind worked hard and she worked hard for me ... i really really apperciate that ... ”


“So Far So Good! Always in the market for better rates. ”


“Excellent ”


“She did a great job help me to get insurance. Seems about to move. She did it really easy ”


“Your office was exemplary, as always, in taking care of everything. The repairs on the GMC Yukon look great. Thanks for being a great insurance provider. ”


“It is a pleasant experience ”


“Excellent support and responsiveness. I’m very pleased. ”


“The people in the office on our last visit were a big help with our latest incident. With our history with Allstate since 1980, we have always had a lot of help when something happens. Thank u. ”


“The staff were very helpful, knowledgeable and kind . ”


“I found dealing with Allison a pleasure. She treated me with respect and was quick to help me with any difficulty. When I phoned the agency the woman who answered was polite and nice. (I almost said warm but then I realized that there are 42 degrees of warm.) ”


“Happy with the service ”


“It was great experience working with Ms. ALLISON from Dusty Wallace- All State agency. She was prompt in reverting back to emails and helping us in getting our insurance at the earliest possible. We immensely appreciate her efforts. ”


“Overall good. Easy to use tools. Good level of communication and support ”


“Ellen was very patient and helpful with trying to assist me with my insurance quote. I would highly recommend her to future clients! ”


“I am grateful to Allison and the rest of my Dusty Wallace team for always taking care of our insurance needs!! ”


“Ellen was extremely helpful and made this process so easy for a first time insurance buyer like myself. Her kind personality was much appreciated. Thank you! ”


“Very pleasant and personable. Could not be any easier for me. ”


“My experience has been great. ”


“Awsome ”


“I am very appy with my agent, Allison Swinchatt. She was patient and thorough in her effort to enroll me in Allstate. Allison had ready answers to all my questions. ”


“It was great and helpful ”


“We are very happy with the serves that we get from you, Thank you. ”


“Was a very great and easy process of transition from old to this new insurance company. I hope you guys keep this up! ”


“Very friendly and quick to help me ”


“Great service ”


“Appreciated the way your staff responded to my concerns after an exceptionally large towing bill, and then surprising me with full restitution vs what was originally expected. Appreciate their follow up.”


“Mr. Dusty Wallace, you all have been great! I'm happy being a client at your agency.”


“Dusty and his team have been there for me any time I have needed them, whether it be generating a claim or just asking questions. Great service from an agent who really cares!”


“I felt great. like I was talking to someone who knew me, who knew my needs and was ready to provide me with what I needed.”


“Great service at a great price!”


“Staff were friendly and helpful and prompt at following up with us. Got us the best rates we could find.”


“I would highly recommend the agency to other people!”


“Very good, friendly helpful prompt service with very competitive prices”


“Pricing is fantastic and the service to date has been even better!”


“Wonderful staff, pleasant atmosphere. Excellent resource for recommending contractors to address issues around the house that need attention. Thank you!!!”


“Wonderful. easy and got it right!”


“Agents are cordial, responsive, and knowledgeable.”


“Allison was great and helped me with all my needs!! She helped me every step of the way. I did turn on referrals and was to receive a gift card but haven't yet.”


“I found them attentive and prompt to handle my questions, concerns, or changes to my insurance.”


“I have already recommended a friend who is now a client of your agency. That in and of itself demonstrates my satisfaction with your agency.”


“Very professional and friendly staff. They are quick to assist when you have questions. Convenient location and office hours.”


“Always helpful, knowledgeable and honest”


“Have never had a problem with getting the things I needed..always top notch..job well done to all of your crew…thanks for the hard work..”


“Dusty Wallace Insurance Agency has been breath of fresh air. I was with Nationwide for nearly 15 years and never really had much to compare them to till now. Your customer service is far superior than theirs both with your office and a company. Will definitely recommend you guys when the chance comes along.”


“You're always responsive, and I know I can trust you.”


“You are always there and ready to help.”


“Efficient, friendly staff! Handles all request promptly and accurately!”


“I enjoy doing business with Dusty as they are very polite and very efficient.”


“I worked with Peyton Oxford and made me feel extremely comfortable and confident about my problem (that was the other drivers fault). I was guided through the whole thing and she was there for me every step! Thank you so much for everything! :)”


“Appreciated the way your staff responded to my concerns after an exceptionally large towing bill, and then surprising me with full restitution vs what was originally expected. Appreciate their follow up.”


“I have had nothing but the best experience possible. I am SO happy that I changed and I have already told friends and family about my experience. Thank you! :)”


“The agents at the Dusty Wallace office were genuinely friendly and welcoming upon arrival. After the introductions, we began to discuss Life Insurance options. Boy, is there a ton of things to consider. They made the insurance options as clear as possible to this layman. They allowed me to leave without pushing me too hard to make a decision right there. That was nice. The follow-up call was about a week later. Again, not pushing, just asking where I was with the decision. Good, kind people, treating you as you would want.”


“Though I moved to Missouri a few years ago, I needed some help with proof of insurance from 2008, when I was still in Texas. Your office went out of their way to help me find the documentation we needed, your representative was professional, sympathetic to our situation, and very helpful! As always, excellent service from your agency.”