What Our Customers Say
“Allison was a great help!! Made everything so easy and smooth!!”
Victoria G.
April 18, 2024
“I feel good about the entire experience. I have been with my current insurance provider for 30+ years (both home and auto) and was unsure about changing. However, after talking to your agency and comparing it with another Allstate agency, I believe I made the best choice for me. The representative answered all of my questions. My interaction with Allison confirmed my decision was the correct one.”
Karen B.
April 16, 2024
“Allison is definitely an asset to your team! She was professional, knowledgable, kind, and just a pleasure to work with.”
Deborah G.
March 29, 2024
“Stacy was very helpful throughout the process.”
Nathan J.
March 20, 2024
“Very professional person and love the way he handled the call. He was able to help with all my questions.”
Farhan B.
March 18, 2024
“Other companies have robot **** but these guys get the job done. Seriously! I’ve been with the Wallace team for 15 years and thankfully haven’t had to have a lot of contact with them. But with a possibility of a totaled car it was great to talk with a real person. Sam is the man! He walked me through the process. What terrific customer service. 10 stars for sure!”
Paul D.
March 15, 2024
“Alison has been great to work with. Got me a good quote and has made the whole transition easy thus far.”
Matthew C.
February 16, 2024
“Allison ONeal was excellent, perhaps the most professional, knowledgeable, friendly and helpful insurance agent I have ever dealt with in over 55 years. I have a mortgage and insurance company so I have dealt with a LOT of insurance companies and have been with Allstate before in the past. I will be referring Allison to any of my clients and customers who need help with homeowner's and auto insurance. Thanks Allison.”
Lynda O.
February 7, 2024
“Prompt, courteous response! Thank you!”
Dan B.
January 4, 2024
“Allison has been wonderful to work with. She was clear and explained everything.”
John R.
January 4, 2024
“Tiffany is very quick and helpful.”
Mary H.
December 15, 2023
“Easy change made. Friendly, helpful, & informative service.”
Glenda M.
December 14, 2023
“There has never been a time when they didn't help. Friendly,helpful, and very knowledgeable. I think they're very professional”
Kelly N.
December 14, 2023
“Kathy has been a pleasure to work with during our process of gathering quotes and comparing insurance. She has been quick when compiling quotes and/or making changes, detailed in explaining the quotes and/or coverage limits, and very communicative throughout the process.”
Aaron B.
December 14, 2023
“Always a great job helping us out with any insurance needs or information. Really appreciate it!”
Michael K.
December 8, 2023
“I really enjoyed Kathy Hamilton’s quick responses & trying to find me a good deal.”
Lisa Z.
December 5, 2023
“I always have a good experience when I call the agency. Thanks Tiffany for answering my questions!!”
Matthew L.
December 5, 2023
“Kathy Hamilton has gone well over the top in helping me to find an affordable policy for my purchase of a duplex for my brother and me.”
Randy J.
December 5, 2023
“Tiffany is fantastic! She is always willing to help. She always knows the answers to my questions.”
Karen S.
December 5, 2023
“As always, a warm and personal reception. I usually talk to Tiffany. She represents the Agency and Allstate to perfection.”
Robert T.
November 28, 2023
“Tiffany is always so helpful and friendly. Thank you.”
Troy S.
November 27, 2023
“Great communication. They are always helpful.”
Timothy K.
November 27, 2023
“I have always felt confident when I speak with Tiffany that I am getting good advice and their very best price and honest recommendations.”
Patricia C.
November 21, 2023
“I love it and feel very taken care of with whatever I need!”
Lance P.
November 17, 2023
“I think Tiffany explained my coverages and assisted with my questions. I appreciated her patience.”
Valerine C.
November 17, 2023
“Tiffany answered all my questions and was very knowledgeable. Great service.”
Jean K.
November 7, 2023
“Thanks for the quick service!”
Stephen A.
November 3, 2023
“As always, a quick response that was to the point and absolutely helpful and to the point. Thank you.”
John G.
November 3, 2023
“Everything is great.”
Benjamin T.
November 3, 2023
“I love allstate they are helpful understand your problem they will help you in best way they can I love allstate. Thank you for service.”
Sherry H.
November 2, 2023
“Thanks!”
Adolfo C.
October 30, 2023
“It's always good and consistent, I can count on them to get what I need done quickly and correctly!”
Trent H.
October 26, 2023
“Took care of everything very quickly!”
Rhonda P.
October 26, 2023
“Great service and very professional and courteous staff!”
Hicham L.
October 16, 2023
“Tiffany is always a big help and is always there when you need answers to your questions. Knowing that she is there is how Allstate is keeping me as a customer for life.”
Adam V.
October 11, 2023
“Tiffany was very helpful explaining my auto Policy however I am shocked at the increase in amount of money big change from a year ago. I did read the statement concerning the increases coming and want to thank Allstate for their support of elderly drivers who do not drive their cars very much.”
Dian M.
October 11, 2023
“Ms. Devin was able to communicate the options/opportunities about your company's policies clearly and effectively to me; in a very friendly and professional way. i am glad to be one of your new customers.”
James Y.
October 11, 2023
“Received good service thank you.”
Thomas P.
October 9, 2023
“I truly appreciate the service that I received from the Wallace group…auto and home coverage completed in 30 minutes. I was welcomed and made comfortable, everything was explained throughly. An hour later after arriving home all my documents were in my email box. Highly recommend.”
Melody C.
October 9, 2023
“Tiffany Low is professional and knowledgeable.”
Sandy T.
October 9, 2023
“Both Tiffany and Kathy are very professional and knowledgeable and I really appreciate it very much! Dusty Wallace provides great customer service to their clients.”
Donald E.
October 6, 2023
“Process to pay via charge card on the phone very easy and fast! Thanks!”
Connie C.
October 6, 2023
“The best!”
Eliyahu V.
October 3, 2023
“Yes, Tiffany earns at 10 for certain. Handled our needs very efficiently with a great deal of clarity. Could not ask for more.”
Joseph C.
September 26, 2023
“Excellent and responsive service!”
Tom O.
September 26, 2023
“Great interaction!”
Mary S.
September 22, 2023
“It was great! Tiffany was a big help!”
Rhonda P.
September 18, 2023
“Always exceptional service. Thank you!”
Jayne M.
September 14, 2023
“Everything taken care on timely bases.”
Russ C.
September 14, 2023
“I called because I had some concerns and spoke with Tiffany she was awesome and walked me through what I needed to know I appreciated her time so much.”
Jimmie M.
September 13, 2023
“It was professional and informative as always.”
Glenn W.
September 13, 2023
“Wonderful service! You guys made it so easy to file claim and answer all my questions. Thank you.”
Hicham L.
September 13, 2023
“Tiffany always goes above and beyond to assist with anything we need.”
Mary L.
September 11, 2023
“Great.”
Paul D.
September 8, 2023
“Always helpful and kind.”
Brian D.
September 7, 2023
“I have found the staff to be very customer focused and pleasant whenever I have called or requested info.”
Michael S.
August 31, 2023
“Tiffany has gained my respect and appreciation for her professionalism and courteous, prompt service!”
Bruce D.
August 31, 2023
“Very helpful in getting my needed information. Printed multiple pages of documents that I had requested.”
John M.
August 28, 2023
“They take the time to call me and I feel as though I'm treated like a person not a number. As a senior citizen I'm happy with the price ,the coverage and the convenience. I would recommend Dusty Wallace and his team to anyone.”
Kelly N.
August 23, 2023
“Great. Answered all my questions and very nice.”
Bill T.
August 23, 2023
“You respond quickly. You take care of my issues the first time. I'd like to know more about reducing my cost by taking advantage of any new offerings.”
Pete W.
August 23, 2023
“As always, very professional, and informative, and always willing to assist in any given situation.”
Jasper E.
August 23, 2023
“I was taken care of.”
Sam Y.
August 23, 2023
“Appreciate the quick, friendly service by the knowledgeable staff!”
Sandra M.
August 23, 2023
“Very positive experience.”
Richard D.
August 23, 2023
“Always friendly and helpful!”
Donna A.
August 23, 2023
“Scott is wonderful and resolved my issue.”
Yvonne U.
August 23, 2023
“Always a wonderful experience”
Chris S.
August 23, 2023
“Scott was very helpful, kind, and proactive. I really appreciated that. Thank you so much.”
Dario S.
August 23, 2023
“Top notch, as always!”
Arvil B.
August 23, 2023
“Devin Prestridge was awesome and very responsive. Would definitely recommend her.”
Camila P.
August 23, 2023
“As always, your team responded immediately to my request and provided me exactly what I needed when I needed it. Thanks again for your expert customer service. I would never consider going anywhere else for my insurance needs.”
John G.
August 23, 2023
“Great”
Fred V.
August 23, 2023
“Really satisfied. Great explanation in detail. Very professional.”
Manuel B.
August 23, 2023
“Easy to get information and a answer my questions.”
James H.
August 23, 2023
“Excellent service, warm and accommodating staff. I appreciate Kathy Hamilton and Scott Lawson for listening , offering the best home and auto coverage I need. I also admired these two individuals for their immediate response in solving my issue with AAA Insurance Company. Thank you!”
Mary F.
July 17, 2023
“Great!”
Linda H.
July 17, 2023
“Very good, efficient and positive!”
Frank G.
July 17, 2023
“As always, Kathy was able to help me with a prompt and a rate I could work with. We have several policies with Allstate and Kathy is one of the reasons we do. I am not bashful to lay praise on someone when it is due. Thank you Kathy.”
Juan M.
July 17, 2023
“The way Devin explained the type of coverages I would be receiving on my homeowners insurance was over the top and I'm extremely pleased with the whole process of switching over to Allstate.”
Rodney K.
July 17, 2023
“Thank you Tiffany.”
John C.
July 7, 2023
“Very helpful.”
Samuel H.
July 5, 2023
“It was very good, Scott was very helpful and informative.”
Joseph C.
July 5, 2023
“Always a great experience when dealing with this office. Knowledgeable and courteous staff.”
Joey B.
July 5, 2023
“Service is always courteous and efficient.”
Bruce D.
July 5, 2023
“It was great! I believe the ladies name was Tiffany, she was very friendly and immediately knew the answer to my question. Definitely an asset to the office.”
Donna R.
June 26, 2023
“Very professional & helpful in understanding my needs & proposing suggestions!”
Dennis M.
June 20, 2023
“Very helpful agent. Professional and knowledgeable.”
Denver B.
June 20, 2023
“My experience with your agency is always a good one. All questions are answered thoroughly and in a way I can understand them. I will continue to do business with your agency.”
DeWayne W.
June 15, 2023
“Thank you for being so prompt in answering my questions. I am glad we finally have all our insurance needs under Allstate.”
Jean C.
June 14, 2023
“I've been with your agency for several years. After my husband passed in ****, I have relied on Tiffany Low to answer my questions and make sure I have the right plan for me.”
John C.
June 12, 2023
“Tiffany gives good service and helps with the proper suggestions on my insurance needs”
Gerald J.
June 12, 2023
“Dusty Wallace Allstate is the insurance agency to trust. I worked with Kathy to transfer policies over and the professionalism and knowledge surpassed everyone I have dealt with over the years. Highly recommend!!!”
Thomas H.
June 8, 2023
“Scott is always SO helpful and patient with me!”
Janice F.
June 8, 2023
“Easy setting up auto draft payments. Thanks”
Steve M.
June 7, 2023
“Allstate Flower Mound Dusty Wallace insurance is the best!”
Michael G.
June 1, 2023
“Dusty Wallace: Allstate Insurance is the best I had and have in TX. Tiffany is very knowledgeable, professional and ready to help and answer all questions. Highly recommend them if you looking for insurance.”
Eliyahu V.
June 1, 2023
“Great job!”
Erik K.
June 1, 2023
“Received good treatment. Some hitches with web use. Needs to be ironed out.”
Terry S.
June 1, 2023
“Answered the phone quickly (didn't have to leave a message) and answered all of my questions! Got the info I needed quickly. Thanks!”
Karen S.
June 1, 2023
“I feel very good about our experience with Allstate. You all offered the lowest price for insurance by far.”
Amber P.
June 1, 2023
“Scott was great helping me make some changes to my policies. He was even able to save me some money each month, and he got me the documents that I needed.”
Mary F.
June 1, 2023
“Professional. Kind. Accurate and reliable answers.”
Brian D.
May 24, 2023
“Amazing”
Eliyahu V.
May 24, 2023
“Always a good experience never have had any issues.”
George M.
May 24, 2023
“Always friendly, and knowledgeable.”
Gina S.
May 22, 2023
“Very pleased. Kathy was a pleasure to work with.”
Bob F.
May 10, 2023
“Very satisfied.”
Marc D.
May 10, 2023
“Very helpful thank you for your help”
Thomas P.
May 4, 2023
“It's been an amazing experience. Easy transition to Allstate.”
Clint J.
May 4, 2023
“Very good”
Stephen R.
May 4, 2023
“Very good. Agent was able to answer all my questions.”
Linda S.
May 4, 2023
“Everything was great! Kathy Hamilton was wonderful to work with!”
Lucy W.
May 4, 2023
“What nice people to talk to. I asked questions and you answered them very quickly. Great service.”
Bill T.
April 28, 2023
“Very helpful to me ALWAYS and very friendly! I appreciate this!”
Michael G.
April 19, 2023
“Experience was great, the process was short and quick and excellent customer service.”
Brett J.
April 19, 2023
“It was awesome & got all my questions answered. Would recommend others to look you all up.”
Evert L.
April 18, 2023
“I went to save some money, and then Scott saved me even more.”
Donald C.
April 18, 2023
“I am often assisted by "Tiffany" when I call with a question or need to make a change on my auto or home policy. She is always professional, friendly and knowledgeable. But most appreciated is how responsive she is to my requests. I just wish everyone I deal with in today's world was a "Tiffany". Would she consider conducting classes for society's other service providers (ha)? Jim Fair””
James F.
April 10, 2023
“I called in to discuss the autopay on my account and Scott offered to look over my policies. He ended up finding savings in my auto policy that hadn’t been applied yet and was able to help find more savings due to my car being barely driven annually/low mileage. Very helpful given rates continue to rise all around. Thanks Scott!”
Jill E.
April 3, 2023
“Your associates have always been there when I need answers. I couldn’t ask for anything more!”
Floyd H.
April 3, 2023
“Very nice and helpful all of the time!”
Michael G.
March 28, 2023
“I called about current insurance coverage and possible future coverage. My issue was promptly resolved and questions were answered thoroughly.”
Deandria G.
March 28, 2023
“Very satisfied. I think the Gentleman’s name was Scott and he was fabulous. Tiffany is wonderful too.”
Yvonne U.
March 28, 2023
“My agent Kathy Hamilton is very patient and thorough when she's going over the policies and helping me make the right selection for my particular needs. She's very knowledgeable in both auto and home policies and explains the details so I can compare "Apples to Apples" I highly recommend her as an agent.”
Lynn D.
March 28, 2023
“Knowable and professional about questions and concerns.”
Sandy T.
March 27, 2023
“Confident, knowledgable, and caring.”
Michael F.
March 27, 2023
“Devin was awesome!”
Sandy M.
March 27, 2023
“Great service and price.”
MaryGail G.
March 27, 2023
“I had a great experience and the information that I received was very helpful to me.”
Kenneth J.
March 22, 2023
“An excellent experience as always. The questions asked were answered at the time of the call and even more, the information was understood as provided!”
Christopher R.
March 22, 2023
“I appreciated being treated like a valued customer by Scott Lawson. He was helpful and his assistance was just what we needed to feel like we have a personal relationship with Allstate! Thank you!”
Elaine R.
March 22, 2023
“Allstate has always been a sound company to work with. The Dusty Wallace agency staff have been up front and always there to serve.”
James S.
March 22, 2023
“Tiffany and the team were amazing for working with me. I lost my job and was on the ropes but I am happy knowing I had yall in my corner and that you helped relieve some of the stress I had. Just from the bottom of my heart I thank you all again.”
Jason D.
March 15, 2023
“Devin Appears and demonstrated to know the issues and needs of he customer very well.”
Oscar G.
March 15, 2023
“Great! I appreciated her checking with me about my renewal. It was very kind of her.”
Daniel P.
March 14, 2023
“Great service”
Ajay G.
March 13, 2023
“Very helpful.”
Stuart C.
March 8, 2023
“Very good!”
Barbara J.
March 3, 2023
“Devan was the perfect person to work with. She as kind, understanding, and very patient with me. She walked me through the insurance with me and explained everything. I appreciated her caring about my needs and when I need information in the future I will be sure to contact her. Tiffany has always been there for me. She knows what I need and makes sure I get the type of insurance needed. She alway returns my calls and that is important to me.”
Shirley L.
March 3, 2023
“I felt I was listened to, and that she was trying to help.”
Sam Y.
March 2, 2023
“The person I spoke with explained my insurance rate increase very thoroughly. I was prepared to shop my policy, but don't feel I need to at this time.”
Valerine C.
March 2, 2023
“Devin Prestridge was efficient and knowledgeable about my insurance needs. She was timely and accurate in every detail.”
Jim D.
March 2, 2023
“Devin is knowledgeable, considerate, and patient. I sincerely appreciate her help with switching my insurance from Arkansas to Texas - making the transition a smooth one.”
Story S.
March 1, 2023
“Staff is friendly and very accommodating. Has answered all my questions!”
James F.
March 1, 2023
“Jon Link was very helpful and answered any questions I had. He made the process of switching to Allstate smooth and easy. He gathered all my information, and he took care of the rest. It was a great experience, and I wish I had switched sooner. Thank you for the excellent service, Jon!”
Jean K.
February 17, 2023
“Very helpful in helping my grandson reduce his automobile insurance with adding rental insurance.”
Richard D.
February 16, 2023
“Great”
Lawrence L.
February 16, 2023
“Tiffany kept her calendar date to call me back at a scheduled time to review my residence insurance. I was briefed on the limits and described items. I appreciated the overview so I could be best informed of new or possible additions to my policy should I choose. Allstate has provided me with excellent service and the outstanding people standing as representatives.”
Darlene R.
February 14, 2023
“My request was handled quickly with professionalism from Kathy.”
Melody C.
February 14, 2023
“Good”
Jimmy H.
February 14, 2023
“Good so far. Your team was professional. ”
Joseph C.
January 30, 2023
“Outstanding; I will recommend your services to anyone that I know.”
Narcis C.
January 30, 2023
“Tiffany called me back within 10 minutes after leaving a message. She took my payment right away and sent reciept. She was very kind and professional!! ”
Barry C.
January 27, 2023
“It was great and fast and is going to save us some money.”
Dolores M.
January 19, 2023
“Super helpful staff, friendly and quick to respond.”
David B.
January 19, 2023
“It was a pleasure discussing my policy with Tiffany! Her professional skills of clear concise communication, her kind professional demeanor, and resolving any concerns in a positive way, keeps me as an Allstate Customer. Thank you, Dusty Wallace, for hiring her as she is definitely an asset to your team!”
D. Granata
January 19, 2023
“Tiffany was very helpful and pleasant in answering my questions.”
Karen S.
January 12, 2023
“Got me copies of policies fast. ”
Suzanne P.
January 11, 2023
“Great to be able to move our home ins back with Dusty Wallace. ”
Steve M.
January 10, 2023
“Kathy was wonderful to work with; attentive and knowledgeable, quick to respond. ”
Michael O.
January 9, 2023
“Tiffany Low was amazing. She explained everything in detail, was very patient with me, and was really pleasant to speak and converse with. She's a tremendous asset to your organization. Thanks again Tiffany! ”
Steven K.
January 4, 2023
“Tiffany is always kind and very helpful.”
Kelly N.
December 19, 2022
“Tiffany is always professional and prompt with policy requests and changes. Excellent service.”
Pradeep D.
December 16, 2022
“Devin is patient, confident and thorough. She is prompt in returning calls. Loved doing business with her.”
Alice M.
December 16, 2022
“Always great”
Karen C.
December 5, 2022
“Tiffany is and has always been so helpful. Thank you.”
Sheila L.
November 18, 2022
“You guys are responsive.”
Thomas C.
November 16, 2022
“Very satisfied with the level of professionalism and courtesy, as well as prompt service. Good value as well!”
Bruce D.
November 15, 2022
“Tiffany helped me immediately!! It was reassuring to know that I have coverage on my new vehicle!!”
Alicia C.
November 15, 2022
“Great!”
Mohan P.
November 15, 2022
“Devin Prestridge was very helpful with transferring my insurance to Allstate.”
Marjorie A.
November 15, 2022
“Tiffany was INSANELY quick to respond to help me fix my mistakes! I am so grateful she made the process quick and easy!!!”
Emily D.
November 7, 2022
“Amazing experience with Tiffany at Allstate. She’s very responsive and I can’t thank her enough for her time and effort. You can really feel she’s dedicated to making sure that you are happy.”
Suzanne H.
November 7, 2022
“Devin was very responsive and collaborative. She worked with us to evaluate different options and set up the coverage we needed. Thanks!”
Nate C.
October 25, 2022
“Very good. Nice people. Very professional.”
Debbie C.
October 24, 2022
“Good customer service.”
Oleg C.
October 24, 2022
“Kathy is always so helpful, courteous and efficient, which is much appreciated!”
Adele L.
October 24, 2022
“Tiffany was helpful and answered all my questions.”
Patricia K.
October 24, 2022
“Kathy goes out of her way to help. This is the second time I have used Kathy and your agency. Will recommend you to all to the rest of my family. Thank you!”
Juan M.
October 14, 2022
“Tiffany is always so helpful with all of my requests and questions. Wonderful customer service...especially given the poor customer service offered by so many right now.”
Jennifer G.
October 11, 2022
“Kathy Hamilton is extremely knowledgeable about insurances and what plan would work best for me and my husband. Loved her in person connection with getting our new policy. She really made this transition easy for us.”
Suzanne B.
October 7, 2022
“Tiffany was very helpful and quick to follow up with the document I needed.”
Rhonda A.
September 26, 2022
“Excellent, all my questions have been answered clearly. When the first time Kathleen Hamilton called me and gave me their quotations on my two vehicles, she presented it simply and clearly.”
Absalon P.
September 24, 2022
“Call was quick and request was handled easily.”
Dena F.
September 23, 2022
“Tiffany is always helpful and professional in her responses.”
Brian C.
September 20, 2022
“Tiffany is always so very helpful. Thanks Tiffany”
Alan L.
September 20, 2022
“Tiffany found an additional savings on our auto policy. Well done!”
Lawrence R.
September 20, 2022
“Tiffany always help sell whenever I call. She is great!”
Billy B.
September 19, 2022
“I felt my inquiry was handled quickly and professionally by Kathy!”
Elaine R.
September 16, 2022
“Kathy was very helpful and kind. Great customer service!”
Rose D.
September 15, 2022
“Always nice, efficient, and courteous.”
Steve S.
September 14, 2022
“Excellent customer service”
Jasper E.
September 13, 2022
“I came into the office extremely frustrated over my past insurance company...Kathy was wonderful and helped me become an Allstate customer.”
Crystal O.
September 12, 2022
“
Mohan P.
September 12, 2022
“I came into the office extremely frustrated over my past insurance company...Kathy was wonderful and helped me become an Allstate customer.”
Melody C.
September 8, 2022
“Positive”
Brian C.
September 8, 2022
“Kathy Hamilton is super helpful and awesome to work with!”
Jordan S.
September 8, 2022
“Very helpful”
Alice A.
September 7, 2022
“Tiffany worked me through a **** that I knew nothing about. She called and kept me up on everything that was being done that could be. She Answered all my questions and if she did not know the answer, she found it for me by going all the way she could. Allstate is a great place for insurance because everyone I have talked to are friendly, professional, and caring”
Shirley L.
September 6, 2022
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David G.
August 25, 2022
“
Kevin S.
August 24, 2022
“Sam and Kathy were both professional and helpful. I appreciated the helpful advice on my other than ordinary circumstances.”
Troy S.
August 19, 2022
“
Mario D.
August 18, 2022
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John C.
August 16, 2022
“Very patient and helpful”
Phillip J.
March 31, 2022
“Very professional and very helpful”
Abel S.
March 25, 2022
“Tiffany answered my questions and was able to help us save some money.”
Robin R.
March 25, 2022
“Immediate response from Tiffany”
Brooks M.
March 25, 2022
“I had a terrible time getting a locksmith reimbursement through Allstate customer service/claims. I called Tiffany Low to help me and it was taken care of very quickly. The people at customer service were not helpful at all, but your agency was great.”
Michael L.
March 24, 2022
“Always stellar!!”
Shaleen S.
March 23, 2022
“Tiffany was very prompt, professional, friendly, and helpful. She is an asset to your insurance agency.”
Jimmie J.
March 23, 2022
“Kathy Hamilton is an extremely knowledgeable and patient agent. ..she answered all of my questions promptly and made me feel extremely comfortable in my choices...I never felt pressured or rushed...I'm not tech-savvy and she never minds helping me navigate the website...Dusty Wallace Allstate is very lucky to have her and I know she will make you feel as special...”
Lynn D.
March 22, 2022
“Very personable”
Celine W.
March 22, 2022
“I called in to determine if the purchase (and replacement) of a car on my policy would have a significant impact on my premium. Tiffany took my request and gave me a quick answer. A simple request. A quick and friendly answer. So great.”
Thomas C.
March 18, 2022
“Have appreciated the friendliness of the staff and outstanding service we have received for many years.”
Sandra M.
March 18, 2022
“Tiffany made my experience easy, comfortable, quick, and effortless.”
Anthony R.
March 18, 2022
“Kathy Hamilton is professional, knowledgeable and responds quickly. It’s a pleasure experience doing business with her.”
Sandy T.
March 16, 2022
“Excellent”
Michael O.
March 7, 2022
“Glad to do business with The Dusty Wallace Insurance Agency. Always prompt and very professional in addressing my concerns.”
Oscar J.
February 28, 2022
“Dusty Wallace quoted my automobile and homeowner’s insurance offering me detailed quotes and options to fit my needs, exceeding other competitors that I contacted. Dusty and his agency offered excellent service, listened, and made the process very easy! They are always very personable and professional. I would highly recommend Dusty Wallace Insurance Agency to my friends and family. Many thanks to Dusty and his team.”
Kim G.
February 21, 2022
“Excellent service as always!!! Tiffany is the best!!!”
John C.
February 15, 2022
“Kathy Hamilton was quick to understand my requirement for General Liability coverage for my LLC. She researched and procured the policy in a couple of hours. Great job!”
Pradeep D.
February 11, 2022
“Great!!!”
Jason N.
February 11, 2022
“Greatness...”
Thomas H.
February 10, 2022
“Kathy has preserved through two moves for us. She stuck with it. Very professional and thoughtful.”
Lee F.
February 4, 2022
“Great job!”
Larry W.
February 4, 2022
“Quick, efficient & professional. Very easy to work with.”
Lisa M.
February 1, 2022
“Glad to get a human on the phone. Tiffany took care of my needs well.”
Stanford S.
January 26, 2022
“Tiffany was very helpful, and everything went very smoothly. I have stayed with Allstate for many years, because of the excellent and friendly customer service. They also have very competitive prices.”
Glenn W.
January 19, 2022
“My questions were answered.”
Renee D.
January 19, 2022
“Great.”
Jerald E.
January 17, 2022
“The responses to my inquiries are timely and they have been helpful on any claims that I have filed.”
Brandon R.
January 17, 2022
“I’m very happy with your service.”
Mirian R.
January 17, 2022
“An excellent source of help for an old man with limited tech response skills, but I got it done with her? Thank you so much for your patience. Have Mr. Wallace give you all kinds of raises and maybe a trip to St. Martin's... ”
William W.
January 17, 2022
“Well explained.”
Sandra M.
January 13, 2022
“Very helpful and knowledgeable! Thank you.”
Gary T.
January 13, 2022
“It has always been a great experience!”
Alyson H.
January 7, 2022
“Very friendly staff and attention to my needs.”
David C.
January 7, 2022
“Stacy has been professional and knowledgeable throughout this whole process. She has been kind and helpful every step of the way. Thank you.”
Melissa G.
January 7, 2022
“Kathy Hamilton is THE BEST!! I'd adopt her if I wasn't so old!!😂”
Denise O.
January 7, 2022
“As a recent widow, I've had several questions regarding my insurance policies. I've always gotten quick responses to my questions. I do like to call and talk to a real person as opposed to a computer, so this office has always been there for me. I have my home and auto insurance with Dusty Wallace.”
John C.
January 5, 2022
“Great help navigating the world of driving at 74!”
William W.
January 3, 2022
“Good experience changing over to a milewise auto policy.”
Jason M.
December 27, 2021
“You all are always immediately ready for answers, friendly…a joy to talk to!”
Jill K.
December 21, 2021
“I've been with you for a few years now and I have recommended you to at least two other people who now have their policies with you. Recently I've had a lot of activity putting cars on and taking them off my account as well as adding special provisions and it has been very easy. Stacy has been helping me and she's been doing a wonderful job. She's answering all my questions even when I felt like I was dragging out the phone call. Terrific personality and customer service.”
Steven B.
December 17, 2021
“Called Dusty Wallace to get my claims experience letter for the Auto policies I have with them. Stacey was very helpful in getting them to me in a timely fashion. Their help was highly appreciated”
Anjan R.
December 16, 2021
“Tiffany is always helpful and all so very pleasant with my difficult requests. I am thankful!”
Jan M.
November 18, 2021
“Thank you.”
Esperanza R.
October 22, 2021
“Your staff is awesome. They helped me with my Home Insurance Policy and worked hard to make it happen. Great folks! Thank you!”
Abel S.
October 13, 2021
“I feel like I am treated like family and my accounts are managed in an excellent manner.”
Siddharth C.
October 13, 2021
“Very Satisfied!”
James S.
August 30, 2021
“Agent is new to the office so needed to research every question, but did so quickly and professionally.”
Lawrence R.
August 30, 2021
“Great service, great people!”
Rick P.
August 30, 2021
“Quick informative and professional”
Philip G.
March 9, 2021
“Very Helpful! Would recommend it to Family and Friends.”
Arnold Judkins
March 9, 2021
“Always friendly, knowledgeable staff and questions/needs addressed quickly!”
Steve M.
March 9, 2021
“Excellent communication and quick responses. Everything you need in an agent!”
Austin P.
February 23, 2021
“very pleasant experience.”
Alan L.
December 24, 2020
“Pleasant experience always. Spoken with several people, each always competent and professional.”
Amy K.
December 18, 2020
“Ellen is great, and very informative about your services. Nothing better than saving money.”
Kevin S
December 18, 2020
“Recently sold my home and the home inspector did not pass the roof for hail damage. First Allstate inspection (Virtually). Two professional roofers agreed with the home inspector, Allstate did not. After Cathy expedited my call and got my claim reopened, we were able to get an Allstate employee to inspect the roof, not virtually. After a discussion with my roofer, they agreed to replace the roof. Cathy and Tiffany were excellent with their customer service and willingness to help. That is why I sent them cookies in appreciation!!! If it were not for these two ladies I would have lost all confidence in Allstate after being a 29-year customer.”
David W.
December 18, 2020
“Thanks for always being very helpful!”
Maan B.
December 18, 2020
“I was very impressed with Ellen. I've gotten quotes several times and it wasn't the right time. But after getting fed up with Travelers, she gave me a quote for auto and home that was affordable. So I moved my policies. She's always responsive and answers all my questions.”
Valerine Conerly
December 18, 2020
“5/5 service!!”
Timothy C.
December 18, 2020
“The folks at this insurance office always make you feel welcome and are happy to help with any issue. They are very courteous and professional.”
Ron D.
November 3, 2020
“Called the office twice and both times Tiffany was very helpful. First, call she instructed me to call a roofer before I opened a claim. The second call was to advise her that the roofer said the roof had hail damage and was in need of repair. Tiffany entered my claim while I was on the phone. Very easy process. Waiting for the claims office to call me to schedule an inspector.”
David W.
October 20, 2020
“Allison Swinchatt is always helpful and pleasant to talk to as well as the whole agency”
Dan D.
October 20, 2020
“Very helpful!”
Erika A
October 20, 2020
“It was so easy to discuss my need, I appreciated the friendly and great service! Excellent Customer focused service!”
Michael S.
October 20, 2020
“My experiences with Dusty Wallace Insurance are consistently professional and helpful. Allison and the rest of the staff care about giving me the best service!”
Eileen S.
October 13, 2020
“Positive experience in every way. Took all the time needed to respond to my questions. Very professional, knowledgeable an thorough”
Robert T.
October 7, 2020
“Allstate stepped up and provided a very strong level of coverage for some wind damage to our roof this summer.”
Thomas C.
September 29, 2020
“Tiffany is great. Very efficient and friendly!”
Mary H.
September 29, 2020
“Thanks for all the help that was given to me for our insurance questions and needs.”
Mary G.
September 29, 2020
“So far so good. Dusty Wallace's team has alway been great to work with & set the standards of customer service high. I really do feel like I'm in good hands. Very professional and polite. Exactly what I look for when dealing with my insurance needs.”
Donna G.
September 29, 2020
“Always helpful”
Cheryl H.
September 29, 2020
“Great, friendly support!”
Brooks M.
September 17, 2020
“Very informative! Very much appreciate these services.”
Hope H.
September 16, 2020
“I feel very good, every time I call, I get good and quick answers to everything. Thank you”
Marion T.
September 16, 2020
“Ellen was very helpful!”
Anna M.
September 14, 2020
“Your agency is always responsive, competitive, and great to deal with!”
Christopher J.
September 8, 2020
“Ellen has been great and very responsive in this process!”
Taneisha M.
September 4, 2020
“I was very happy with the attention and service I received.”
Sheana C.
September 3, 2020
“They are always helpful and ready to up with our needs!”
Armendia C.
August 26, 2020
“I am very happy at the services that are provided at Dusty Wallace Allstate Insurance. They are very helpful and friendly to their customers. I would recommend them to my friend and family.”
Stephen L.
August 17, 2020
“The Dusty Wallace Agency is always very responsive to my calls for information and I always get the answers that I need.”
Oscar J.
August 14, 2020
“Helped me and my brother out. Thank you so much for letting me know all my options and taking the time to explain benefits and coverage with me!”
Mark S.
August 14, 2020
“Kathy Hamilton is awesome! She is very thorough and makes sure we are on track.”
Mary L.
July 27, 2020
“Very happy to have switched to Allstate. Thanks for all you do for your customers.”
Esther N.
July 27, 2020
“I am very please with your staff and the care they demonstrated during my need for a new roof. Everything was worked in a timely matter. Thank you so much and may God bless the Allstate crew.”
Elizabeth F.
July 27, 2020
“Very helpful!!”
Minesh P.
July 27, 2020
“It was handled very efficiently. Email the next day confirmed payment!”
Kathleen H.
June 16, 2020
“Anytime I contact the office I am treated professionally and feel like I am their most important client. Dusty has been my agent for close to 6 years.”
Todd H.
June 16, 2020
“Our experience with Dusty Wallace Allstate Agency has always been good and fair!”
David T.
June 16, 2020
“Absolutely great services!”
Daniel O.
June 5, 2020
“Time was taken to review auto insurance costs to see if it could be reduced. Very appreciated. Felt I got the attention I asked for!”
Coeta and Richard R.
May 7, 2020
“Excellent service again. Thank you very much!”
John C.
May 5, 2020
“They were extremely helpful!”
Andrea T.
May 5, 2020
“Everything I would have expected.”
Teresa S.
April 29, 2020
“Their staff is so friendly and extremely helpful!”
Karen S.
April 14, 2020
“My Agent and his office are experienced and knowledgeable professionals. I feel very confident that they have an understanding of my needs. Dusty Wallace's Allstate provides exceptional customer service.”
Donna G.
April 14, 2020
“Good follow up. Polite and professional.”
Joe S.
April 14, 2020
“Always super helpful and patient. I love this agency.”
Kirk R.
March 30, 2020
“Handle my insurance quickly!”
Lori B.
March 30, 2020
“The staff I talked with were helpful getting my claim turned in for us which was so helpful!”
Julia S.
March 30, 2020
“Allison was cheerful and knowledgeable, showing great patience in my confusion.”
Brooks M.
March 16, 2020
“Everyone is always very nice on the phone. They are always respectful and considerate. So far. I love the prices. We, seniors, need good prices. I appreciate my agent "taking care" of me by phone and listening to what I have to say. Thank you!”
Janice Jenkins
March 16, 2020
“Excellent! Always very efficient, courteous and helpful.”
Denice K.
March 16, 2020
“Agency provided professional services and affordable insurance prices. Very pleasant communication and rapid response. It's my first experience with Allstate Insurance and looking forward to a very long business relationship.”
Ricardo H.
March 16, 2020
“Very easy and pain-free. Glad I did it.”
Virginia King
March 16, 2020
“My experience is great.”
Grace B.
March 16, 2020
“Great - good coverage at a good price. I like the Allstate site.”
David W.
March 16, 2020
“No problems.”
David G.
February 24, 2020
“Everyone in this office is very nice, polite, and always so very helpful! I appreciate this so much!”
Michael G.
February 24, 2020
“Very good experience, my issue was handled professionally and efficiently.”
Keith F.
February 21, 2020
“Great! I appreciate how helpful you were with going through coverage options. It helped me make a decision that works well for me.”
Erik L.
February 17, 2020
“Awesome experience with Dusty Wallace Agency”
James M.
February 17, 2020
“For the first time ever I really enjoyed talking insurance.”
Grace T.
February 6, 2020
“Kathy is so personal and really listens and answers questions patiently - she is truly customer-focused!”
Jennifer W.
February 5, 2020
“Very satisfied!!!”
Oleg C.
February 5, 2020
“Staff is knowledgeable and easy to talk with!”
Robert S.
February 5, 2020
“Always help me out when I call for insurance needs would highly recommend this agency.”
Thomas H
January 29, 2020
“Ellen was fatastic great personality attention to detail and very prompt”
Kevin D.
January 29, 2020
“Allison was very nice and very helpful, she answered all of my questions concerning by policies and even did some checking on my coverage on both my insurance policies, rental and auto ins.policies. She was very professional and patient and courteous at all times. I think she is a great asset to the Dusty Wallace office and Allstate Insurance company”
Patricia W.
January 27, 2020
“John & Cathy were very helpful with as they assisted me with understanding my policy premium.”
Erik L.
January 23, 2020
“So far it has been excellent.”
Barbara G.
January 21, 2020
“Like I'm doing business with the right people”
Scott H.
January 21, 2020
“Kathy Hamilton helped with my car insurance policy, reviewed it, answered all my questions. Kathy was very knowledgeable, kind and very helpful.”
Freida K.
January 16, 2020
“Excellent service. Thank you. ”
John C.
January 16, 2020
“Staff clarified questions I had o our new auto coverage.”
Steve M.
January 8, 2020
“Always great customer service!”
Giddel A.
January 8, 2020
“Your staff is what has truly set you apart from other insurance providers to me.”
Michael C.
January 8, 2020
“Very helpful”
Edward W.
January 8, 2020
“Always friendly and helpful. Professionals who take care of your questions promptly! ”
Robert L.
January 8, 2020
“My experience is always wonderful & needs are met with proficiency. Thank you, Dusty Wallace!”
Jill K.
December 20, 2019
“John Lewis made the transfer process easy for us and the Allstate rates are very competitive.”
John C.
December 11, 2019
“Great company to work with – very nice office staff.”
Leo L.
December 11, 2019
“Just last weekend I recommended him to my nephew.”
Jeannette M.
December 10, 2019
“Helped me with all my questions and made me feel very comfortable with my decision. Thank you!”
Roxanna C.
December 2, 2019
“Very helpful and efficient!! Thank you.”
Kalpana I.
December 2, 2019
“Always a pleasure to call for any reason.”
Rhonda F.
November 25, 2019
“Very good, as usual. Y'all are always helpful and nice to us.”
Jackie C.
November 21, 2019
“We’ve had Allstate insurance and have used this agency for 20+ years. Great experience.”
Kathy M.
November 21, 2019
“The people in the office have always been good to work with and quick to respond.”
Michael O.
November 21, 2019
“The service was exceptional!!”
Gregory B.
November 11, 2019
“Great crew, excellent service, keep up the great work!”
Robert L.
November 11, 2019
“Very satisfied with the service and exceptional policy.”
Alan M.
November 11, 2019
“Your team has always responded quickly with the information requested. We appreciate your efforts!”
Bergeson D.
November 11, 2019
“I appreciated assistance with my homeowners' insurance.”
Bill V.
November 7, 2019
“Ms. Ellen has been very helpful and knowledgeable answering all of my questions. She has been forthcoming and honest with me throughout the whole process. I appreciate her professionalism while not being overbearing or pushy.”
Devin S.
November 7, 2019
“I’ve had to make changes to my policy lately and EVERYONE I have talked to at this office has been so kind and helpful. I was blown away with how simple they made removing and adding a new vehicle to my policy! Would recommend based on the excellent customer service!”
Emily D.
October 23, 2019
“As always, professional and responsive. Thanks again for your assistance on our needs.”
Gary U.
October 16, 2019
“Positive & professional”
Mark T.
October 14, 2019
“Kathy Hamilton was extremely helpful. She answered all my questions and provided outstanding customer service. Thank you very much!”
Deborah C.
October 10, 2019
“Good- handle everything in a timely manner.”
Lori B.
October 10, 2019
“I have enjoyed doing business with Wallace Insurance Agency. Cathy and I have enjoyed taking care of my insurance.”
Arlene W.
October 10, 2019
“At Kathy"s suggestion, I added water backup protection. Within a week of moving to my new home, I had my first ever water back up. She's a lifesaver!”
Nancy H.
October 10, 2019
“I worked with Allison to reinstate my homeowner's insurance and add a rental property and auto policy to the mix. She handled everything and answered all of my questions. My experience working with her was exceptional”
Judy T.
October 9, 2019
“Very good. Ellen was very helpful and informative.”
Patti S.
October 7, 2019
“Everyone seems very caring; giving the best deals possible.”
Janice J.
October 3, 2019
“Great customer service thanks.”
Hector L.
October 2, 2019
“Excellent, professional, on time and friendly service. Thank you!”
Reggie M.
October 1, 2019
“Always helpful”
Lisa L.
October 1, 2019
“Dusty Wallace Insurance is a awesome insurance company I would recommend them to family and friends.”
Charlene G.
September 26, 2019
“After such a disaster, my Dusty Wallace Insurance team put hope back into my situation”
Fanta M.
September 26, 2019
“I called the agency to ask questions, and they followed my questions and completed work I asked.”
Woo Ho L.
September 16, 2019
“Very helpful.”
Elsie B.
September 16, 2019
“Follow up was great. Answered all my multiple questions. The experience was very pleasing and professional. Ellen is an outstanding professional.”
Fred A.
September 16, 2019
“Claim took a bit longer than we had hoped but you guys were there every step of the way and saw to it that we were informed of everything along the way. We had a great outcome in the court room. Kyle was great, informative, knowledgeable, encouraging, and his experience was greatly appreciated.”
Pamela W.
September 5, 2019
“Great experience and saved me money. Very professional approach and the whole office staff was helpful. There was some confusion on my part because I am old and out of date but everything was explained to my satisfaction.”
Edward W.
September 5, 2019
“Good was very helpful.”
Andrea T.
August 29, 2019
“Good was very helpful”
Andrea Thomas
August 27, 2019
“Omg this has to be the best experience I have ever had with an agency Thank you so very much. Such kind and caring people”
Cynthia P.
August 27, 2019
“Always great!”
Meghan H.
August 26, 2019
“Very pleased.”
Carol V.
August 26, 2019
“I am so happy to be a part of the Dusty Wallace Insurance Family. You are the BEST! God bless you and many THANKS”
Wilma Jean W.
August 22, 2019
“Great service, great staff, a pleasure to work with thanks.”
Robert L.
August 19, 2019
“I have received the absolute best service possible. Ellen is always so pleasant to talk to. I hate calling companies but when I call my calls are taken promptly and I feel as if I am a priority.”
Christolyn T.
August 19, 2019
“Very good impression.”
Antonio B.
August 13, 2019
“Really great agency. Since moving to Texas in 1996 I've been with 2 agencies prior to Dusty. Neither compares to this team.”
Jason N.
August 13, 2019
“John Lewis was informative and helpful to me in moving from an insurance carrier I’ve had for more than ten years to AllState. I highly recommend him as an agent.”
Rich M.
August 13, 2019
“I feel great about my experience with Dusty Wallace. Every time I request any insurance they're anxious to help me and don't waste any time completing my requests”
Jane S.
August 8, 2019
“Ellen Kleibrink is amazing was very delightful and helpful. She made sure that I received all my policy needs.”
Kathye G.
August 7, 2019
“Amount of payment is reasonable.”
Dong C.
August 7, 2019
“Very good.”
Julia S.
August 5, 2019
“friendly, timely, thorough, professional.”
Maxie S.
August 1, 2019
“I would recommend Dusty Wallace Insurance for three reasons: (1) claim service, (2) Allison, who takes care of most of my needs, and (3) accessibility/convenience (the office is literally 1/2 block from my home. Seriously, I have found the rates to be attractive and Allison has taken very good care of me. Allstate claim service has also gone above and beyond for a recent home water leak claim. I am happy.”
Thomas C.
August 1, 2019
“Awesome, always very responsive!”
Andy V.
August 1, 2019
“Barbie was very helpful, efficient, and friendly. She's the exact reason I switched to Dusty Wallace.”
Lindsay S.
July 31, 2019
“Excellent customer service!”
Laurie H.
July 31, 2019
“The staff was efficient and helpful.”
Jennifer J.
July 31, 2019
“Very good and not pushy.”
David W.
July 31, 2019
“Very nice and professional!”
Hua D.
July 24, 2019
“Completely happy with my experience. Jeremy was very helpful in addressing all of my concerns. I am looking forward to my association with Allstate”
Barbara G.
July 24, 2019
“I have just started the process of possibly changing my house and car insurance to Dusty Wallace Insurance. So far I am pleased with what I have learned. Will make my decision in a few days.”
Barbara G.
July 23, 2019
“Very professional”
Juan O.
July 17, 2019
“It was a great to work with Allison. She was extremely helpful throughout the process.”
Anu R.
July 17, 2019
“Very professional, very friendly. I would recommend Taylor to anyone who asks”
Christian G.
July 16, 2019
“Barbie was excellent. Communicative and did a great job addressing my inquiries. Also promptly returned a call when asked. Thank you Barbie!”
Steven K.
July 12, 2019
“Ellen was exception, punctual and helped with every step. She was very patient as the previous insurance company was terrible to work with. Thank you Ellen!”
Thomas S.
July 11, 2019
“Barbie was very helpful and a pleasure to work with.”
Eric S.
July 11, 2019
“Wonderful people who do what they can to make your claim experience as stress-free as possible”
Michael Cox
July 8, 2019
“Forgot to pay the premium on an umbrella policy. Called and Sidney took care of it for me! Quick and easy. She also offered to set all my policies up for Easy Pay.”
Heike C.
July 8, 2019
“Great customer relations and wonderful customer satisfaction”
Robert J.
July 2, 2019
“I’m thankful for great service you provide. Great service experience”
Maker A.
July 2, 2019
“It is always a pleasure dealing with any of the staff at Dusty Wallace. Sydney was amazing as usual on this call.”
Bobby H.
July 2, 2019
“Transaction was handled perfect. Timely callback and modifying auto policy was smooth and painless.”
Paul B.
July 2, 2019
“Always great talking with the folks in this office!”
Jeff D.
July 2, 2019
“Taylor was terrific. Not pushy like many other companies I shopped. Answered all my questions and was very patient when I had to find documents etc. to answer her questions. I was not going to use Allstate due to a bad experience with another Allstate agent but she convinced me that I would have no such problems with this agency. I have been treated like an important client and that is what I expected.”
Robert L.
July 2, 2019
“Love how I am treated when I call in and how I am taken care of for my insurance needs when it comes to your staff. ”
Bobby H.
June 25, 2019
“ Great knowledgable people fabulous attitude! ”
Russell R.
June 25, 2019
“ Always helpful and courteous. Best rates I’ve found. I occasionally shop but end up staying ”
Thomas D.
June 25, 2019
“ I have been very pleased with Dusty Wallace. Thanks for all you do. ”
Jeanette M.
June 25, 2019
“Great all questions always answered.”
Wilma H.
June 25, 2019
“Good.”
Sandra I.
June 25, 2019
“Great! everything was explained to me and Taylor was easy to work with. Thank you for saving me money!”
Alex S.
June 25, 2019
“This office is great to work with. They always welcome in-person visits which is a nicer way to do business and helps go over different options”
David S.
June 18, 2019
“Allison was really helpful. She is really a sweet person and had given the best customer service. So now wholeheartedly I can recommend my friends and colleagues to Allison. Thank you.”
Vamsikrishna G.
June 14, 2019
“I have been with you guys for over a year this is the first time I’ve had to file a claim OMG I was amazed at the ease of filing. The only I had to do was answer my phone. Barbie took care of everything and what she told me would take 24-48 hours was completed within 12. Service King called then Claims then Enterprise. Thank y’all so much.”
Lenise H.
June 13, 2019
“Sydney was extremely helpful.”
Hector E.
June 13, 2019
“Friendly and helpful”
Ranee V.
June 12, 2019
“Excellent experience from start to finish. Very friendly and welcoming.”
Timothy D.
June 12, 2019
“Allison was very professional and most helpful with my car insurance issues. She assisted me in adjusting my auto policy to better reflect my current driving needs. Thank you Allison!”
Jim F.
June 10, 2019
“I Love Dusty Wallace Insurance and my Rep. I only wish they would send me new insurance cards when the others are out. I am old and not really a computer person”
Larry R.
June 10, 2019
“Taylor was extremely helpful with explains the policy to us we are first time home buyers this was all new and I’m very happy she took the time to explain everything.”
Kacie L.
June 10, 2019
“The young lady who answered the phone was awesome Sydney she handled my questions and responded with well thought answers brilliant sales job thank you.”
Roland M.
June 3, 2019
“Quick, very helpful”
Kathleen N.
May 30, 2019
“Very attentive agency. Thanks for the good service”
Paul C.
May 30, 2019
“Allison Rocks! My coverage was about to expire courtesy of a compromised and replaced credit card, and Allison's much appreciated proactive contact allowed me to fend off the unintended consequences. In the past I had used the annual policy route, but work variability directed me toward a month-to-month payment model. So, when the card was compromised and the account switched, I had totally forgotten the MtM model and only through Allison's reach out was disaster averted. On the care-and-handling side, Allison stayed with me and my problem until it was absolutely, positively resolved. And yes, it took more than just a few minutes to fix the issue, so tenacity is certainly a very valued trait with Mr. Wallace's Team. Many Thanks!”
Dennis P.
May 30, 2019
“Always very friendly and helpful.”
Victoria P.
May 30, 2019
“Great organization to work with… Very easy to work with the people and they solve my problems very quickly. Nice job”
Pete W.
May 15, 2019
“Loved it!! Everyone that helped me made it so easy. . Thank Yall I'm so glad we switched ..Allison and Barbie thank you so muchYou ladies Rock!!!!”
Gracie G.
May 15, 2019
“Ellen was very patient and helpful with trying to assist me with my insurance quote. I would highly recommend her to future clients!”
Jaime O.
May 14, 2019
“Ellen was very helpful and has made changing insurance company's easy and painless.”
Amber S.
May 14, 2019
“We are happy with the service and will recommend to friends and family.”
Antonio J.
May 14, 2019
“Ellen provided excellent information and service start to finish!”
Mark I.
May 14, 2019
“Good service”
Brian H.
May 14, 2019
“Great organization to work with… Very easy to work with the people and they solve my problems very quickly. Nice job”
Pete W.
May 14, 2019
“Getting Better. Allstate is expensive and you would expect the best from them”
Steven N.
May 14, 2019
“I'm enjoying my experience with Allstate Insurance. The customer service and employees are very helpful”
Paul M.
May 14, 2019
“Very professional & knowledge”
Dennis M.
May 14, 2019
“I would say communications have gotten better than at the very beginning. It was nice meeting you personally, for the first time, since I joined Allstate”
Benny S.
May 14, 2019
“No complaints”
Krishnan R.
May 14, 2019
“Very comfortable, easy. No stress”
Margaret L.
May 14, 2019
“Very well”
Yetta C.
May 14, 2019
“It's always great”
Andrea R.
May 14, 2019
“Great”
Alberto T.
May 14, 2019
“I had a very good experience on the phone a few weeks ago. I had been experiencing some financial hardships, and the agency was very kind in allowing me to pay my insurance later than the due date.”
Andreanna T.
May 14, 2019
“No claims, so limited contact, but the people in your office are great”
Christine R.
May 14, 2019
“No complaints and all good. Appreciate the emails and update on my account. Of course not ever happy about increases but overall I am satisfied”
Eva R.
May 14, 2019
“Great”
Norris A.
May 14, 2019
“I usually don’t volunteer but if asked I would recommend contacting you”
Hugh B.
May 14, 2019
“Dusty has been good about handling my Home and Auto insurance”
James H.
May 14, 2019
“The staff were very helpful , knowledgeable and kind”
Freida K.
May 14, 2019
“The people in the office on our last visit were a big help with our latest incident. With our history with Allstate since 1980, we have always had a lot of help when something happens. Thank u.”
Ray W.
May 14, 2019
“Prior to moving my account to your office, I was ready to cut my relationship with Allstate. The team at your office exhibits the competency and professionalism which I had come to expect in my relationship with Allstate. I am please to tell you that they are the reason I have decided to continue my relationship with Allstate.”
Richard S.
May 14, 2019
“These folks take care of their customers, even when after moving to another state, we weren’t their customer anymore! That’s first class service! The very patient young lady that we spoke to really helped us out and managed to find records that we were pretty convinced were unfindable! What a superstar! ”
DAVID D.
May 3, 2019
“Ellens response, assistance, and persistence was exceptional and very helpful in making this important decision. Get should get an "11". ”
WILLAM
May 3, 2019
“I appreciate the experience and service provided from having a continuing relationship with your agency. ”
LARRY P.
May 3, 2019
“Every time I call, Allison has been extremely helpful and completely answered my question or gotten back to us either by phone or email when she has found out more. I feel like you have had our backs each time we’ve had an issue. We’ve been clients since 2014 and are very thankful we found you. ”
KEVIN O.
May 3, 2019
“In general y'all are great. Your respond promptly to any calls I make to your office. I rarely make claims but had to last year for hail damage to our home and one of my vehicles. All claims were processed and all is good now. Where I'm getting concerned is the cost of your policies. I recently received a quote for equivalent converage from another company that is associated with my employer, Hewlett Packard Enterprise. Their quote is much lower for equivalent coverage, deductibles, etc. I will be contacting y'all to discuss this and see if you can match or beat their prices otherwise I may have to change insurance providers. I want to give y'all a chance first because we have been your customer for many years but with that I must ensure that I'm spending my money wisely. I'll try to call you soon. ”
FERNANDO F.
May 3, 2019
“Your people are awesome! And, I mean it. You always show a willingness to work with us when we have issues. Regarding the accident that Donny was involved with earlier this month, thank you for being so quick to get things rolling for us. My Allstate contact, Paula Ritchey, has been good, too. ”
JACKIE C.
May 3, 2019
“Very comfortable with my agent she is very easy going trying hard to get me the best deals .... I really appreciate her efforts and kindness... ”
SOUHEIL S.
May 3, 2019
“I've been an insurance client for almost 30 years and had Allstate before and loved it (not sure why we ever changed) but you guys by far are the absolute BEST!!!! I am HUGE on customer service, probably because that's the service I also provide but I will never leave if I continue to receive this kind of service. I also sent my son, who also has is a client so keep up the GREAT work. Thanks for all you do Dusty Wallace and GANG! ”
RHONDA W.
May 3, 2019
“Your agency has always been great. Very helpful, friendly, has great rates and provides help promptly when needed. ”
KAREN M.
May 3, 2019
“I filled one out in July Derek Is great goes over & above to search things out Derek great Personality,Patience most of all he shows care in what concerns you If he is not sure of something he goes the extra mile to find out the answer for you . Hats off to you Derek Att Keep up the good work !! ”
RUTH W.
May 3, 2019
“Ellen was very nice since the moment I walked in. She did an awesome job for me as she provided and selected the right information to insured my cars. Plus the cost of the insurance is lower now. ”
NORMA H.
May 3, 2019
“I am happy with the suppprt and service I get from you. Always available and on the reach. Thx ”
FARZAD L.
May 3, 2019
“Enjoy the convenience of ebill but would rather not get solicitation emails for additional life/med/etc coverage. ”
PATTI G.
May 3, 2019
“I got help pronto to get auto insurance paid by check, our preferred way of paying premiums. Easy & pleasant. ”
COETA R.
May 3, 2019
“Very polite ,professional and personal is always helpful. Thanks for the great service . ”
RICARDO O.
May 3, 2019
“Allison went above and beyond what you would expect for an agent. She will always be my goto person to find additional insurance needs. She helped with two homes and our auto policy and was very patient with me. I love her service to my family. Thank you so much for saving us money on 3 policies. ”
ROSEMARY S.
May 3, 2019
“It was awesome the lady ellen kirbrink she was so very awesome .. i was at work couldnt be on the phone ..Im not good at answering my phone anyway .. She delt with me and text me cause i couldnt be on the phone .. sometimes i didnt even respond till the next day ...as fustrated that im sure i made her she never showed it once ... she was very kind worked hard and she worked hard for me ... i really really apperciate that ... ”
BEVERLY M.
May 3, 2019
“So Far So Good! Always in the market for better rates. ”
DAVID S.
May 3, 2019
“Excellent ”
CHARLES W.
May 3, 2019
“She did a great job help me to get insurance. Seems about to move. She did it really easy ”
JOSE G.
May 3, 2019
“Your office was exemplary, as always, in taking care of everything. The repairs on the GMC Yukon look great. Thanks for being a great insurance provider. ”
MANSEL A.
May 3, 2019
“It is a pleasant experience ”
CHANDRA G.
May 3, 2019
“Excellent support and responsiveness. I’m very pleased. ”
MARIO D.
May 3, 2019
“The people in the office on our last visit were a big help with our latest incident. With our history with Allstate since 1980, we have always had a lot of help when something happens. Thank u. ”
RAY W.
May 3, 2019
“The staff were very helpful, knowledgeable and kind . ”
FREIDA K.
May 3, 2019
“I found dealing with Allison a pleasure. She treated me with respect and was quick to help me with any difficulty. When I phoned the agency the woman who answered was polite and nice. (I almost said warm but then I realized that there are 42 degrees of warm.) ”
GLEN L.
May 3, 2019
“Happy with the service ”
PAUL P.
May 3, 2019
“It was great experience working with Ms. ALLISON from Dusty Wallace- All State agency. She was prompt in reverting back to emails and helping us in getting our insurance at the earliest possible. We immensely appreciate her efforts. ”
ANJAN R.
May 3, 2019
“Overall good. Easy to use tools. Good level of communication and support ”
ROBERT Q.
May 3, 2019
“Ellen was very patient and helpful with trying to assist me with my insurance quote. I would highly recommend her to future clients! ”
JAMIE O.
May 3, 2019
“I am grateful to Allison and the rest of my Dusty Wallace team for always taking care of our insurance needs!! ”
PAIGE M.
May 3, 2019
“Ellen was extremely helpful and made this process so easy for a first time insurance buyer like myself. Her kind personality was much appreciated. Thank you! ”
MIKAYLA F.
May 3, 2019
“Very pleasant and personable. Could not be any easier for me. ”
RICHARD G.
May 3, 2019
“My experience has been great. ”
ELIZABETH C.
May 3, 2019
“Awsome ”
PRGGY O.
May 3, 2019
“I am very appy with my agent, Allison Swinchatt. She was patient and thorough in her effort to enroll me in Allstate. Allison had ready answers to all my questions. ”
LILLIE B.
May 3, 2019
“It was great and helpful ”
ANGELA H.
May 3, 2019
“We are very happy with the serves that we get from you, Thank you. ”
JAMES S.
May 3, 2019
“Was a very great and easy process of transition from old to this new insurance company. I hope you guys keep this up! ”
NAVEED I.
May 3, 2019
“Very friendly and quick to help me ”
KATHEY B.
May 3, 2019
“Great service ”
MARTIN R.
May 3, 2019
“Appreciated the way your staff responded to my concerns after an exceptionally large towing bill, and then surprising me with full restitution vs what was originally expected. Appreciate their follow up.”
TED B.
July 30, 2018
“Mr. Dusty Wallace, you all have been great! I'm happy being a client at your agency.”
SALLIE K.
July 30, 2018
“Dusty and his team have been there for me any time I have needed them, whether it be generating a claim or just asking questions. Great service from an agent who really cares!”
ROCKY V.
July 30, 2018
“I felt great. like I was talking to someone who knew me, who knew my needs and was ready to provide me with what I needed.”
TOM C.
July 30, 2018
“Great service at a great price!”
PETER S.
July 30, 2018
“Staff were friendly and helpful and prompt at following up with us. Got us the best rates we could find.”
CHRIS C.
July 30, 2018
“I would highly recommend the agency to other people!”
LARRY P.
July 30, 2018
“Very good, friendly helpful prompt service with very competitive prices”
DIANNA D.
July 30, 2018
“Pricing is fantastic and the service to date has been even better!”
CHAD S.
July 30, 2018
“Wonderful staff, pleasant atmosphere. Excellent resource for recommending contractors to address issues around the house that need attention. Thank you!!!”
MIKE A.
July 30, 2018
“Wonderful. ..so easy and got it right!”
SUMMER F.
July 30, 2018
“Agents are cordial, responsive, and knowledgeable.”
WILLIAM G.
July 30, 2018
“Allison was great and helped me with all my needs!! She helped me every step of the way. I did turn on referrals and was to receive a gift card but haven't yet.”
CHRISTINE M.
July 30, 2018
“I found them attentive and prompt to handle my questions, concerns, or changes to my insurance.”
LAUREN P.
July 30, 2018
“I have already recommended a friend who is now a client of your agency. That in and of itself demonstrates my satisfaction with your agency.”
FAIVEL P.
July 30, 2018
“Very professional and friendly staff. They are quick to assist when you have questions. Convenient location and office hours.”
DAVID W.
July 30, 2018
“Always helpful, knowledgeable and honest”
DONNA L.
July 30, 2018
“Have never had a problem with getting the things I needed..always top notch..job well done to all of your crew…thanks for the hard work..”
THOMAS H.
July 30, 2018
“Dusty Wallace Insurance Agency has been breath of fresh air. I was with Nationwide for nearly 15 years and never really had much to compare them to till now. Your customer service is far superior than theirs both with your office and a company. Will definitely recommend you guys when the chance comes along.”
JAMES C.
July 30, 2018
“You're always responsive, and I know I can trust you.”
ELAINE S.
July 30, 2018
“You are always there and ready to help.”
BETTY S.
July 30, 2018
“Efficient, friendly staff! Handles all request promptly and accurately!”
WILLIAM G.
July 30, 2018
“I enjoy doing business with Dusty as they are very polite and very efficient.”
JANE S.
July 30, 2018
“I worked with Peyton Oxford and made me feel extremely comfortable and confident about my problem (that was the other drivers fault). I was guided through the whole thing and she was there for me every step! Thank you so much for everything! :)”
ASHLEY B.
February 9, 2018
“Appreciated the way your staff responded to my concerns after an exceptionally large towing bill, and then surprising me with full restitution vs what was originally expected. Appreciate their follow up.”
TED B.
February 9, 2018
“I have had nothing but the best experience possible. I am SO happy that I changed and I have already told friends and family about my experience. Thank you! :)”
BRYAN S.
February 9, 2018
“The agents at the Dusty Wallace office were genuinely friendly and welcoming upon arrival. After the introductions, we began to discuss Life Insurance options. Boy, is there a ton of things to consider. They made the insurance options as clear as possible to this layman. They allowed me to leave without pushing me too hard to make a decision right there. That was nice. The follow-up call was about a week later. Again, not pushing, just asking where I was with the decision. Good, kind people, treating you as you would want.”
CHRISTOPHER R.
February 9, 2018
“Though I moved to Missouri a few years ago, I needed some help with proof of insurance from 2008, when I was still in Texas. Your office went out of their way to help me find the documentation we needed, your representative was professional, sympathetic to our situation, and very helpful! As always, excellent service from your agency.”
LINDA R.
February 9, 2018