The Dusty Wallace Allstate Insurance Company is always there when I need them. Their team is helpful and enjoyable. Jessica Monson is my representative and is always attentive to my family's needs and goes beyond what I could imagine. I would highly recommend this company for anyone seeking a better insurance company.
— Barry and Victoria Harwell
Allison, you were magnificent!! It was a very pleasant experience working with you. I will be more than happy to refer friends and family to this agency. You are very professional, answered all my questions very well and made me feel like we have known each other forever! If the scale only goes to "10", then, YES, you achieved that and more.
— Adele Brezina
This is my first time purchasing auto insurance and Christy was more than accommodating. As you can imagine I had A LOT of questions. She took the time to explain to me exactly what my policy contained as well as explain each term to me so I had a full understanding of what I was getting into. We probably went through my whole policy 3 or 4 times and she was very patient with me. This was a wonderful first experience. Thank you!
— Kyrstin Blasingame
It is a real pleasure being a customer of Allstate Insurance some 20 plus years. The agency transitioned from Randall Bergfield and is now the Dusty Wallace Agency. I have my home, boat, rental property, cars and trailers insured through Dusty. It is very comforting to receive the same professional, speedy and courteous service throughout my entire history with Allstate (you are running like a well-oiled machine in my book). I congratulate The Dusty Wallace Agency and especially Jessie Monson for her outstanding customer friendly skills. Please continue delivering your superior service, it makes me very proud to be a customer.
— Sam Peters
Christy was extremely helpful in changing our home and auto insurance plans. I don’t change easily so two things occurred…first it was perfect timing and she really worked diligently to get us the best price to work within our budget. You should keep Christy…she’s a very good employee for your company. I will take her if you let her go….lol
— Teresa Fowler
Good ... just wish we would have done sooner so that Liberty mutual WOULD HAVE NOT GONE FORWARD WITH CHARGES!!!!
— Carroll B.
Mr.Dusty Wallace, you all have been great,I'm happy being a client at Allstate.you all have not gotten my payment yet.
— Sallie K.
I wanted to thank you for having me as a customer.
— Sallie K.
Dusty and his team have been there for me any time I have needed them, whether it be generating a claim or just asking questions. Great service from an agent who really cares!
— Rocky V.
Overall the experience is good. I believe that when a policy renews that new insurance cards should automatically be sent out. I was surprised that the ones in my car had been expired for 2 months before I requested new ones.
— Bill V.